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Publications

You need actionable insights, data, and best practices for making tech decisions for your organization — and NTEN delivers with our reports, workbooks, benchmarking tools, and research.
The State of Product Management in the Nonprofit Sector
Infrastructure

The State of Product Management in the Nonprofit Sector

Jul 28, 2022

Tech companies and vendors aren’t the only ones who build technical solutions for nonprofits. But unfortunately, the prevailing myth across the sector is that nonprofits are users of technology, not the ones designing, building, and even distributing purpose-built solutions for their teams and similar organizations.


Change Management
2022 Managing Nonprofit Tech Change Report
Mar 8, 2022

NTEN and Salesforce partnered on a survey to better understand some of the realities, challenges, and areas of strength for change management in nonprofits. For the purposes of the survey and this report, “change management” includes the processes, policies, and culture in an organization as they relate to decision-making, budgeting, and planning, especially for technology-related projects.

Digital Inclusion • Evaluation
2020 Digital Inclusion Fellowship Spotlights
Oct 1, 2021

Our sixth cohort was the first to be affected by the pandemic, making the fellows’ work more urgent than ever. These 11 individuals from across the U.S. provided support with internet access, devices, and digital literacy skills. These spotlights include metrics, stories, and program descriptions to help inspire others to build digital inclusion programs.

Fundraising
How to Plan Virtual Fundraising Events
Feb 23, 2021

The COVID-19 pandemic forced nonprofits to shift long-planned fundraising events online. But while many nonprofits have deep experience with in-person events, even they quickly learned that virtual events come with unique challenges and considerations. This guide is designed with nonprofit staff in mind, especially those planning a virtual fundraising event for the first time.

Operations • Policy • System Integration
2021 Technology-Enabled Operations Report
Feb 4, 2021

Nonprofit staff across the U.S. and beyond have been affected in myriad ways by the COVID-19 pandemic for nearly a year now, including the quickly increasing needs of communities without access to income, health care, or other necessary supports. NTEN partnered with Unit4 to identify the realities, challenges, and plans of nonprofits specific to technology and operations.

Data • Governance • Security
2020 Data Empowerment Report
Nov 25, 2020

Our report explores how organizations representing various sizes and mission-focus allocate resources and oversee the tremendous volume of data they collect. We encourage you to use the report to initiate conversations with your colleagues and examine how your organization can manage its data responsibilities.

Leadership • Operations • Strategy
2020 Tech Accelerate Report
Nov 25, 2020

Tech Accelerate is a free comprehensive assessment tool created by NTEN to examine both the practices and culture of technology in a nonprofit as well as use and investment. With over 70 questions in four categories (Engagement, Infrastructure, Leadership, and Organization), Tech Accelerate accesses a nonprofit’s technology adoption level and highlights areas in need of the most investment.

Digital Inclusion • Evaluation
2019 Digital Inclusion Fellowship Fact Sheets
Jun 1, 2020

The Digital Inclusion Fellowship recruits and trains emerging leaders in digitally divided communities. In our fifth cohort, nine fellows developed programs that benefited thousands of underserved Americans, helping them get online for work, health, and play. These fact sheets include metrics, stories, and program descriptions to help inspire others to build digital inclusion programs.

Infrastructure • Leadership • Security • Strategy
Cybersecurity for Nonprofits
Feb 26, 2020

The news is filled with reports on companies being hacked. What can your nonprofit do to prevent itself from being the next news story? Our handy guide, written by Afua Bruce, walks you through conversations you should have internally and the steps you can take to protect yourself.

Cloud • Data • Infrastructure • Leadership • Policy
Cloud Computing for Nonprofits
Feb 26, 2020

Moving files and applications to the cloud has skyrocketed in popularity over the last few years. Often it’s a mix of intentional decisions and employees doing what is convenient for them personally. But what exactly is “the cloud” and what should nonprofits consider before migrating? Our thorough guide, written by Afua Bruce, explains the questions you should be asking when evaluating your options.

Artificial Intelligence
Nonprofits and Artificial Intelligence
Feb 26, 2020

Artificial intelligence is popular in fiction, but what’s realistic today? How can your nonprofit deploy machine learning in your work? Our detailed guide, written by Allison Fine and Beth Kanter, walks you through the opportunities and questions you should be asking.

Data • Security
Cybersecurity Essentials for Philanthropy
Oct 16, 2019

NTEN, TAG, and Tech Impact aim to elevate cybersecurity as a sector-wide concern, including funders, grantees, and nonprofit partners. The first step to making a change is to build awareness among those with the ability to do and fund capacity building work.

Data • Governance • Leadership • Strategy
The Opportunity of Collaborative Benchmarking
Aug 2, 2019

Demand for social good services is rising faster than organizations can meet it. To fund your mission, you need to know where your organization stands compared to your peers. In this white paper, we’ll explore the value of collaborative benchmarking to comparatively measure your performance against peer organizations. By understanding your position in the sector, you can:

Digital Inclusion • Evaluation
2018 Digital Inclusion Fellowship Fact Sheets
Apr 1, 2019

The Digital Inclusion Fellowship recruits and trains emerging leaders in digitally divided communities. In our fourth cohort, 15 fellows developed programs that benefited thousands of underserved Americans, helping them get online for work, health, and play. These fact sheets include metrics, stories, and program descriptions to help inspire others to build digital inclusion programs.

NTEN News • Professional Development
2019 State of Nonprofit Professional Development
Mar 7, 2019

What trends, challenges, and successes exist in the sector regarding the cultural practices around professional development and its specific structure and financial support in organizations of all different sizes and types? This report supports organizations in making adjustments and improvements to how professional development is encouraged and supported for all staff.

Digital Communications • NTEN News • Strategy
2019 Digital Outlook Report
Feb 15, 2019

This report has data from hundreds of organizations from more than 20 countries and features in-depth guides and expert advice. With in-depth guides and expert advice, there are actionable ideas for every organization. It’s a valuable resource for nonprofit digital teams hoping to improve their results.

Cloud • Governance • Infrastructure • Security
2018 State of Nonprofit Cybersecurity report
Nov 28, 2018

We polled more than 250 community members about their cybersecurity practices. We examine the steps nonprofits are taking to develop secure practices around technology use in their nonprofits and identify some areas where the sector can improve. We give you insights that your organization’s leadership can immediately use to secure your systems better and protect your data.

Cloud • NTEN News
2018 State of the Nonprofit Cloud
Aug 6, 2018

Nonprofit organizations are embracing cloud technologies to help them more powerfully serve their constituents and better connect their services and staff. But while the benefits are great, there are still some roadblocks. Use this report to learn how nonprofits make decisions about cloud services and benchmark your own organization.

Digital Inclusion • Evaluation
2017 Digital Inclusion Fellowship Fact Sheets
Jul 1, 2018

The Digital Inclusion Fellowship recruits and trains emerging leaders in digitally divided communities. In our third cohort, five fellows were embedded with host organizations across three metro areas. These fact sheets include metrics, stories, and program descriptions to help inspire others to build digital inclusion programs.

Digital Inclusion
Digital Adoption in 2018
Apr 25, 2018

What if your programs are meant to serve people who are among the 60 million Americans who don’t have internet access at home? This survey sought to understand how organizations are making decisions and addressing the challenges of internet access and use by both staff and the communities they serve. Digital adoption is increasing, but there are still gaps or needs among specific communities.

Digital Communications • Fundraising
Digital Fundraising Workbook for Nonprofits
Feb 1, 2018

Taking you step-by-step through the development of a successful strategy, this workbook helps you craft a plan that includes a single goal, clear objectives, and detailed, measurable tactics. The framework is fit for organizations big and small, and emphasizes collaboration among relevant departments.

Digital Inclusion • Evaluation
2016 Digital Inclusion Fellowship Fact Sheets
Aug 1, 2017

The Digital Inclusion Fellowship recruits and trains emerging leaders in digitally divided communities. In our second cohort, 21 fellows were embedded in city host partners across 11 cities, implementing adult digital literacy training. These fact sheets include metrics, stories, and program descriptions to help inspire others to build digital inclusion programs.

Training
Online and in the Office: The State of Technology-Based Learning in the Nonprofit Sector
Sep 23, 2016

Nonprofits cite the ability to reach a broader audience as the greatest benefit of technology-based learning and see the greatest need existing within programs and services. This report offers a snapshot of how nonprofits are using eLearning to further their missions.

Digital Inclusion • NTEN News
2015 Digital Inclusion Fellowship: a year of learning
Aug 16, 2016

The Digital Inclusion Fellowship recruits and trains emerging leaders in digitally divided communities. In our first cohort, 16 fellows reached an estimated 1,000,000 people with awareness campaigns about the importance of the internet using TV, radio, social media, and door-to-door canvassing. Together they actively participated in a national conversation on digital inclusion.

Digital Inclusion • Evaluation
2016 Digital Inclusion Toolkit
Jul 1, 2016

The toolkit provides resources and case studies from the first year of the Digital Inclusion Fellowship. With topics ranging from best practices on volunteer recruitment to classroom logistics, digital literacy resources, and partnership development, this can be a key hands-on resource to accelerate the implementation of digital literacy programs in your community.

Cloud
2016 State of the Nonprofit Cloud
Feb 1, 2016

Cloud services are a core part of nonprofit operations. However, challenges remain for nonprofits implementing new cloud solutions, training their staff, paying subscription costs, and calculating return on investment. This report explores the services used by nonprofits, fears or struggles around using the cloud, and plans for potential expansion.

Cloud • Digital Inclusion
2015 Digital Adoption Report
Jul 14, 2015

In this report, respondents note obstacles around access, training, and devices used by their staff and community members. Recognizing where barriers exist is critical for creating the most successful solutions. Learn about the impact of digital adoption decisions and strategies for your organization and for your community with benchmarks that we can all build on together.

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