Position Overview
As a Tier I Technical Support Representative at akoyaGO you’ll report to the Manager of Support Services. You’ll play a vital role in ensuring our clients’ success by delivering timely, accurate, and friendly service and in collaboration with our internal teams, will address client needs, answer inquiries, offer improvements, and troubleshoot issues. This role offers the opportunity to gain expertise in a variety of software platforms, including MS Dynamics 365 CRM, Business Central, Power Apps, Power Automate, Power BI, SharePoint Online, and other Microsoft 365 applications.

Responsibilities
<ol>
<li data-list="bullet">Issue Resolution: Resolve basic issues related to our solutions efficiently and with a friendly approach.</li>
<li data-list="bullet">Internal Collaboration: Collaborate with cross-functional teams in an objective, solution-focused way, prioritizing clear communication, effective troubleshooting, and customer-centric, sustainable outcomes.</li>
<li data-list="bullet">Content Creation: Create and publish instructional content to enhance self-service resources for clients.</li>
<li data-list="bullet">Documentation and Case Management: Maintain detailed notes, document activities, and manage cases in a clear and actionable manner for yourself, your teammates, and clients in alignment with established procedures.</li>
<li data-list="bullet">Product Knowledge: Maintain current knowledge of akoyaGO products, platform enhancements, releases, and functionality changes.</li>
<li data-list="bullet">Client Follow-Up: Ensure timely client follow-up on open cases and expedite the resolution of reported cases, meeting customer expectations.</li>
<li data-list="bullet">Client-Facing Point of Contact: Act as a client-facing point of contact for all service-related needs. This includes virtual meetings, in-person events, phone calls, and email communications.</li>
<li data-list="bullet">Client Communication and De-escalation: Support clients with empathy and clarity, serving as a primary point of contact to address concerns, de-escalate issues, and maintain positive relationships.</li>
<li data-list="bullet">Preventative Practices: Proactively identify opportunities to reduce recurring issues by submitting detailed Product Suggestions, Documentation Requests, and contributing to training initiatives such as webinars, on-site trainings, and user conferences.</li>
<li data-list="bullet">Escalation Management: Escalate complex issues to the Manager of Support Services, or Account Management Team when necessary, ensuring clients receive prompt and effective assistance.</li>
<li data-list="bullet">Billable New Work: Understand and provide information to clients on the distinction between support and billable new work and facilitate a smooth transition to Tier II and/or Tier III representatives teams as appropriate. When completing billable new work, responsibilities include creating estimates, obtaining client approval, executing the work, and creating timely and accurate time entries for invoicing purposes.</li>
</ol>

Qualifications and Skills
<ol>
<li data-list="bullet">Excellent verbal and written communication skills, with a strong commitment to client satisfaction.</li>
<li data-list="bullet">Strong client service and time management abilities to handle multiple concurrent tasks and deadlines.</li>
<li data-list="bullet">Ability to effectively explain technical issues to both technical and non-technical clients and staff.</li>
<li data-list="bullet">Keen attention to detail to ensure accuracy while meeting time-sensitive requirements.</li>
<li data-list="bullet">Ability to quickly learn new software functions and features and ask appropriate questions to increase domain knowledge.</li>
<li data-list="bullet">Proficiency with Microsoft 365 applications; familiarity with Microsoft Dynamics 365 CRM, Power Platform, or Business Central is a plus.</li>
<li data-list="bullet">Experience in customer service and problem-solving is preferred.</li>
</ol>

Salary and Benefits
$40,000 – $52,000 per year, depending on experience and qualifications. Benefits include health, disability, and life insurance, retirement plan matching, paid time off, and professional development opportunities

Location
This is a remote eligible position open to candidates residing and authorized to work in the United States.

The akoyaGO Culture
At akoyaGO, we’re a remote-first team that relies on trust and teamwork to yield the best results. Our culture runs on five values we hold ourselves to: 
<ol>
<li data-list="bullet">staying positive and leading with good intentions, </li>
<li data-list="bullet">working as a team because the best results come from collaboration, </li>
<li data-list="bullet">bringing energy and initiative to everything we do, </li>
<li data-list="bullet">staying customer centric by putting our clients’ needs first, </li>
<li data-list="bullet">and focusing on solutions that create real impact.</li>
</ol>
Our team is made up of people who deeply care about community impact, enjoy problem-solving, and work to push the needle at akoyaGO and in the SaaS Industry. Working at akoyaGO means that you have ambition, creativity, curiosity, and a team mentality. While our team works around the Nation, we are close knit and prioritize work-life balance to get the best version of our team everyday. We prioritize promoting from within and offer growth opportunities for akoyaGO team members to continue to feel challenged and valued in their roles. 

How to Apply
To apply, please send your resume to careers@akoyaGO.com and specify the position in the subject line.

Customer Service

Media/Technology

-Remote

Full-Time

Employment

Yearly

Tier I Support Representative

<h2>Digital Director, Central Communications</h2>

About: New America’s mission is to generate big ideas and bold solutions for a new America. We envision an America that represents and serves the public, where institutions work for all Americans, where workers, families, and communities can thrive, and where people are secure from existential threats.

Primary Function: New America is seeking a visionary, creative, and highly organized digital leader to serve as Digital Director within its Central Communications team. The Digital Director will shape and lead New America’s digital communications strategy, including its website and digital publishing platforms, visual brand, data visualization, analytics, and responsible adoption of emerging technologies.
The Digital Director will oversee four direct reports on the Central Communications digital team: The Front-End Developer, Digital Marketing Manager, Senior Data Visualization Developer, and Senior Visual Designer and Brand Lead. The Digital Director will establish priorities, support professional development, and foster an effective, collaborative team responsible for digital product development, marketing, visual storytelling, brand implementation, and performance measurement.
Building on the successful launch of New America’s redesigned website and refreshed brand in 2026, the Digital Director will lead the critical next phase of the organization’s digital evolution: turning these foundational investments into sustained audience growth, deeper engagement, and greater influence for New America’s ideas. The opportunity is to move from launch to measurable impact—continually improving how audiences discover, understand, and act on New America’s work; developing more ambitious digital products and storytelling formats; strengthening the organization’s brand and reputation across channels; and building the systems, insights, and practices needed to reach new and evolving audiences. The Digital Director will define what comes next and establish a clear roadmap for delivering it.
Reporting to the Vice President of Content and Communications, and working closely with other Central Communications colleagues, New America’s experts, emerging leaders, program teams, and operations colleagues, the Digital Director will translate organizational goals into a cohesive digital strategy and product roadmap. The ideal candidate combines strategic vision with technical fluency, sound management, creative problem-solving, and the ability to lead complex work involving multiple stakeholders and competing needs.

Responsibilities:
<h3>Digital strategy and product leadership</h3>
<ol>
<li data-list="bullet">Set the vision and strategy for New America’s website, digital publishing tools, audience-development channels, and data visualizations/interactive storytelling capabilities.</li>
<li data-list="bullet">Develop and oversee a digital product roadmap that aligns organizational goals, audience needs, and available resources, while ensuring digital products adhere to best practices for accessibility, user experience, privacy, performance, and search visibility.</li>
<li data-list="bullet">Lead product-development processes involving internal stakeholders and external vendors.</li>
<li data-list="bullet">Identify opportunities to expand New America’s interactive storytelling and data-visualization capabilities in ways that increase the reach and impact of its research and policy ideas.</li>
<li data-list="bullet">Evaluate New America’s digital systems on an ongoing basis and make informed budget, staffing, technology, and vendor recommendations to the VP of Content and Communications.</li>
</ol>
<h3>Website management and digital publishing</h3>
<ol>
<li data-list="bullet">Lead the next phase of New America’s website strategy, ensuring that the site continues to evolve as an effective digital publishing, storytelling, and audience-engagement platform.</li>
<li data-list="bullet">Develop and manage a website roadmap centered on audience growth, content discovery, usability, accessibility, and performance.</li>
<li data-list="bullet">Partner with editorial, research, policy, development, events, and communications colleagues to understand their evolving needs and translate them into scalable digital solutions.</li>
<li data-list="bullet">Manage relationships with web-development agencies and technical vendors, including project scope, budgets, timelines, deliverables, and performance.</li>
<li data-list="bullet">Champion user-centered product development, incorporating audience research, usability testing, analytics, and staff feedback loops to inform continuous improvement.</li>
<li data-list="bullet">Establish clear governance for website content workflows, feature requests, quality assurance, maintenance, and publishing responsibilities.</li>
</ol>
<h3>Audience development and analytics</h3>
<ol>
<li data-list="bullet">Guide New America’s digital analytics and measurement strategy, ensuring performance data connects clearly to communications and impact goals.</li>
<li data-list="bullet">Translate analytics into actionable recommendations for content strategy, audience development, and resource allocation across teams.</li>
<li data-list="bullet">Establish ethical, privacy-conscious standards for how the organization collects, targets, and experiments with audience data.</li>
<li data-list="bullet">Champion organization-wide fluency with digital insights, presenting findings in ways that resonate with both technical and non-technical colleagues.</li>
</ol>
<h3>Brand stewardship</h3>
<ol>
<li data-list="bullet">Serve as New America’s primary organizational brand steward.</li>
<li data-list="bullet">Lead the continued evolution of New America’s visual identity to ensure that it remains distinctive, credible, accessible, and aligned with the organization’s mission and reputation.</li>
<li data-list="bullet">Partner closely with the Senior Visual Designer and Brand Lead and other Central Communications colleagues to maintain a consistent and high-quality look, feel, and voice across New America’s website, publications, events, campaigns, social channels, and other public-facing products.</li>
<li data-list="bullet">Establish and maintain brand standards, templates, tools, training, and review processes that enable colleagues across the organization to apply the brand effectively.</li>
<li data-list="bullet">Advise senior leaders and program teams on high-visibility brand decisions and identify opportunities to strengthen New America’s reputation over time.</li>
<li data-list="bullet">Monitor how New America’s brand is expressed and perceived across channels, using audience feedback, research, and performance data to recommend thoughtful improvements.</li>
</ol>
<h3>Team leadership and organizational collaboration</h3>
<ol>
<li data-list="bullet">Lead, manage, and mentor a multidisciplinary team spanning web development, digital marketing, data visualization, visual design, and brand.</li>
<li data-list="bullet">Establish clear responsibilities, goals, workflows, and performance expectations while supporting staff growth and professional development.</li>
<li data-list="bullet">Foster an inclusive, creative, accountable, and collaborative team culture.</li>
<li data-list="bullet">Develop internal processes, guidelines, and service models that support effective collaboration on digital communications.</li>
<li data-list="bullet">Present digital strategies, product concepts, recommendations, and tradeoffs clearly and persuasively to senior stakeholders with varying levels of technical and design knowledge.</li>
<li data-list="bullet">Build productive relationships with external agencies, consultants, technology providers, and other partners.</li>
</ol>
<h3>Emerging technologies and responsible AI</h3>
<ol>
<li data-list="bullet">Develop a forward-looking vision for how emerging technologies—including AI—can responsibly strengthen New America’s research communications, digital publishing, audience engagement, internal capabilities, and reputation as a public policy think tank.</li>
<li data-list="bullet">Evaluate and pilot tools that could improve content discovery, accessibility, workflow efficiency, audience understanding, data visualization, or digital storytelling.</li>
<li data-list="bullet">Serve as a vital member of the AI governance committee to develop responsible practices for selecting and using AI-enabled tools and ensure experimentation reflects New America’s standards for accuracy, transparency, editorial and research integrity, accessibility, and human oversight.</li>
<li data-list="bullet">Monitor digital trends and best practices and recommend investments that advance New America’s mission without compromising trust or quality.</li>
</ol>
<h3>Digital governance, security, and operational resilience</h3>
<ol>
<li data-list="bullet">Partner with New America’s IT and operations teams to assess cybersecurity, privacy, data-governance, and technology needs related to the organization’s public-facing digital platforms.</li>
<li data-list="bullet">Maintain appropriate governance and documentation for critical digital systems, domains, integrations, administrative access, vendors, and account ownership.</li>
<li data-list="bullet">Support incident-response planning for website outages, account compromises, publishing errors, misinformation, and other digital or reputational risks.</li>
</ol>

Qualifications:
Candidates should have:
<ol>
<li data-list="bullet">At least eight years of relevant professional experience, including at least three years managing staff.</li>
<li data-list="bullet">Demonstrated experience developing and implementing an organization-wide digital strategy.</li>
<li data-list="bullet">Significant experience leading digital product development, website management, web design, or a related function.</li>
<li data-list="bullet">Experience managing and mentoring multidisciplinary staff and building effective, collaborative teams.</li>
<li data-list="bullet">Demonstrated ability to develop product roadmaps, prioritize competing needs, and lead complex projects from planning through implementation and evaluation.</li>
<li data-list="bullet">Working knowledge of HTML and CSS.</li>
<li data-list="bullet">Familiarity with modern web-development technologies and frameworks, including JavaScript and React, and content management systems such as WordPress or Drupal.</li>
<li data-list="bullet">Experience with Google Analytics or comparable analytics platforms and the ability to translate performance data into strategic recommendations.</li>
<li data-list="bullet">Experience with project-management tools such as Asana, Trello, Jira, Monday.com, or similar platforms.</li>
<li data-list="bullet">Knowledge of current user experience, user interface, web accessibility, privacy, and digital publishing practices.</li>
<li data-list="bullet">Experience incorporating user or audience research throughout the product design and development lifecycle.</li>
<li data-list="bullet">Excellent written and verbal communication, interpersonal, analytical, and problem-solving skills.</li>
<li data-list="bullet">Demonstrated success collaborating with senior leaders and colleagues across diverse disciplines, roles, and levels of technical expertise.</li>
<li data-list="bullet">Experience managing external agencies, consultants, or technology partners.</li>
<li data-list="bullet">Sound judgment and the ability to navigate sensitive, high-visibility, or reputationally significant decisions.</li>
<li data-list="bullet">A flexible, collaborative, and solutions-oriented approach to challenges.</li>
<li data-list="bullet">Familiarity with the opportunities and risks associated with generative AI and other emerging technologies, including responsible-use considerations.</li>
<li data-list="bullet">Experience stewarding or implementing an organizational brand across multiple digital and visual channels.</li>
<li data-list="bullet">A commitment to inclusive, accessible, and audience-centered communications.</li>
<li data-list="bullet">Experience in public policy, research, journalism, higher education, advocacy, or another mission-driven environment is a plus.</li>
</ol>

Compensation and Benefits: This position is a full-time role with benefits. The annual salary will be between $135,000.00 – $150,000.00, depending on experience.
New America offers a highly competitive benefits package that includes health care, dental, and vision coverage; a generous retirement plan; paid time off; observes all federal holidays; and an office-wide closure between Christmas and New Year’s Day.

Location: Washington, DC-based candidates are preferred, but fully remote arrangements may be considered for the right candidate.

Application Process:
Please submit a cover letter, résumé, and links to relevant work samples or a portfolio. Applications that do not include the requested materials will not be considered. The application deadline is September 30. Applications will be reviewed on a rolling basis, and early submissions are encouraged.

No phone calls or emails will be answered

Physical Requirement:
<ol>
<li data-list="bullet">This position is hybrid, working from home and in an office environment and sits at a desk for extended periods of time and requires dexterity to operate general office equipment;</li>
<li data-list="bullet">The person in this position will frequently communicate with peers, management, company partners/vendors, and the general public and must be able to exchange accurate and timely information verbally and in writing and</li>
<li data-list="bullet">This position may require walking, bending, kneeling, and standing and will require sitting for extended periods of time.</li>
</ol>

Work Environment:
<ol>
<li data-list="bullet">The work environment is in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets</li>
</ol>

Originality and Transparency: At New America, we value authentic voices and intellectual property rights. All application materials, including, cover letters, writing samples, and any other submissions, must be solely your own original work. The use of AI text generation tools like ChatGPT, language models, or other artificial intelligence writing assistants is strictly prohibited for any part of your job application. Submissions found to contain AI-generated content will be immediately disqualified from consideration. Applicants have a responsibility to be fully transparent about authorship and any tools or resources utilized. We celebrate human ingenuity and want to hear your genuine thoughts and experiences

New America is an equal-opportunity employer committed to hiring a diverse workforce at all levels of the organization, thereby creating a culture that allows us to better serve our clientele, our employees, and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

Marketing/Communications

Other

-Hybrid

District Of Columbia

Digital Director, Central Communications

Information Technology

Foundation

Senior Salesforce Administrator and Business Analyst

Senior Architect or Architect

Who We Are

Independent Sector (IS) is the nation’s membership organization for nonprofits and philanthropy. Our vision is for a charitable sector that is healthy, trusted, and equitable and helps all people in the United States thrive in a vibrant civil society and just democracy. We unite nonprofits and philanthropy to strengthen the charitable sector, identifying structural challenges and mobilizing around policy and practice solutions. Independent Sector aims for a sector where charitable organizations are financially robust; powered by a thriving workforce that reflects the communities they serve; trusted, well-governed, and effective; and informed and active advocates.

Driven by the deep recognition of our impact, our organization is growing to meet the need for our services. At IS, we are seeking passionate individuals with a deep understanding of the social sector and a commitment to strengthening nonprofit institutions that, in turn, strengthen our nation. We deeply value diversity, equity, and inclusion, and we welcome those who bring their whole selves to our work. In this role, you will have a unique opportunity to shape the future of our team and our sector. If you are ready to make a meaningful impact, drive transformative change, and lead with purpose and passion, we invite you to join us in advancing this critical mission.

Summary

The Database Manager is primarily responsible for facilitating and coordinating the Association Management System (AMS): Salesforce. The incumbent manages the development, maintenance, and optimization of IS’s data infrastructure through CRM integrations, SQL database administration, and reporting solutions across the organization. The Database Manager deploys strong CRM administrator and trainer and project management skills. This role applies technical expertise to ensure data accuracy, accessibility, and performance across systems, enabling efficient operations and informed decision-making. The Manager collaborates with internal teams and external vendors to troubleshoot issues, implement improvements, and maintain secure, reliable data environments.

Essential Job Functions

Database Management
• Maintain Salesforce association management software (AMS)/ customer relationship management (CRM) software ensuring data integrity and validity
• Provide resources to staff to ensure that technology and data management procedures are understood and practiced consistently; train staff as needed.
• Research, propose, test, and implement improvements to the AMS/CRM to expand functionality and effectiveness of the database
• Develop and administer fields, views, reports, dashboards, campaigns, triggers, validations and other Salesforce.com objects and functions, including creating custom objects when necessary
• Troubleshoot AMS/CRM performance issues and escalate to vendor as appropriate for resolution
• Configures CRM components including forms, views, and workflows using Dynamics automation tools.

Project Management
• Implement day-to-day project management activities for the migration from the AMS to Salesforce.
• Assist in the creation and management of project plans, requirements and deliverables.
• Communicate clearly and consistently with the organization regarding project status, challenges, risks, and mitigations
• Work closely with agencies and internal stakeholders to ensure all requirements are met and the deliverables are on time and meet expectations
• Support the implementation and maintenance of new technology solutions ensuring system efficiency, data integrity, and alignment with organizational needs, alongside staff and external salesforce consultants
• Completes other duties as assigned.

Supervisory Responsibilities
None.

Experience and Education:
• Bachelor’s degree in Information Systems, Database Administration, Data Analytics, Business Administration or a related field plus 3-5 years of relevant experience in database management, CRM administration or related field. Experience working for a trade/membership association a plus. OR
• High school diploma and 5+ years relevant work experience, preferably within a membership or trade association organization.
• Relevant certifications (e.g., Salesforce Administrator, Salesforce Data Architect, Microsoft Dynamics CRM, SQL certification, or equivalent) strongly preferred.

Qualifications:
• Knowledge of and previous experience with a membership database and/or Salesforce.
• Experience managing projects as it relates to the full life cycle of database migration and implementation.
• Ability to work successfully as a member of a team and independently with colleagues across the organization.
• Experience creating reports, dashboards, and processes to continuously monitor data quality and integrity
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, and distinguish user requests from the underlying true needs.
• Ability to accurately prepare and maintain records, files, and reports and ability to review documents and data for accuracy
• Ability to troubleshoot issues. Has a natural inclination to investigate problems to identify their root causes
• Ability to creatively imagine and implement short-term fixes to issues, to enable business processes to run, while determining a long-term fix.
• Ability to transform and analyze data in Excel.
• Ability to communicate information and ideas in speaking and writing so others will understand.
• Ability to handle difficult and stressful situations in a professional manner.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Demonstrated curiosity and interest in continuous learning in advocacy, public policy, the nonprofit and philanthropic community.
• Willingness to adhere to Independent Sector’s organizational values of Leadership, Equity, Collaboration, and Well-Being in all aspects of work.

Work Environment:
The work environment is a typical office environment. The noise level is usually quiet. Less than 10% of travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
• Remaining in a stationary position, often sitting for prolonged periods
• Communicating with others to exchange information
• Repeating motions, like typing or answering a phone, that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manager, Database

Job Description: 

Provides strategic oversight of the budget, design, development, and implementation of an industry-leading advancement resources (operations &amp; research) model that integrates research, report writing, data analytics, technology solutions, and gift processing to maximize engagement and philanthropy of Trinity University alumni, parents, students, and friends. Serves as a member of the University’s Alumni Relations and Development Senior Leadership Team, while leading a team. Responsible for strategic design, development, and implementation of operational functions that provide a foundation for University Advancement to achieve its goals in fundraising and engagement. Leads and manages teams related to advancement reporting, research/prospect management, gift accounting and data management. Aligns business support functions, policies and procedures, and technology infrastructure with the strategies, resources and priorities of the University and the Alumni Relations and Development division. Represents the division across campus by working closely with business units such as finance, human resources/payroll, student accounts, registrars, information technology, general counsel, and risk management/compliance.

Please note: applications submitted without a cover letter will not be reviewed.

JOB DUTIES

<ol>
<li data-list="bullet">Develops strategy, sets direction, and defines goals and priorities for advancement resources while serving as a member of the senior leadership team. Provides benchmarking data to senior directors and the division’s leadership from peer and aspirant universities. Investigates, assesses, selects and manages technology solutions that will advance the fundraising and engagement goals of the division as well as optimize the division’s operations. Defines roles, responsibilities, and expectations for advancement resources (operations &amp; research) staff and manages them accordingly. Oversees a budget to support Advancement Resources.</li>
<li data-list="bullet">Oversees policies and protocols that achieve success in principal gifts, major gifts and planned giving, advancement communications, donor relations &amp; special events, annual giving, and alumni relations departments and sub-teams.. Evaluates current business practices and resources to optimize performance for fundraising and engagement success. Includes oversight of training efforts to ensure ARD staff productively utilizes software/systems and processes which supports and facilitates increased fundraising.</li>
<li data-list="bullet">Oversees the building and implementation of best-in-class prospect management, gift processing, advancement reporting (ad hoc and scheduled) and data/database management (Affinaquest), artificial intelligence, utilization of innovative toolsets (dashboards, modeling, new products/services and analytics studies, etc.) while encouraging data-driven management in fundraising and boosting the University’s fundraising success at divisional, departmental, and team levels. Also, oversees the timely delivery of information, data, and services to staff members, volunteers and constituents with accurate reporting and analysis tools, maintaining both accuracy of information and consistency of presentation.</li>
<li data-list="bullet">Produces overall vision and strategy, as well as management and operations for gift accounting for the University to ensure accurate and timely recording and distribution of gifts and pledges according to IRS regulations, CASE reporting standards, and associated University’s gift policies and procedures i.e. gift acceptance and naming, etc.</li>
<li data-list="bullet">Integrates and oversees a comprehensive prospect development team, including prospect identification and research, as well as prospect and portfolio management.</li>
<li data-list="bullet">Delivers innovative technology, as well as ground-breaking data systems and processes that support a complex, highly matrixed fundraising and engagement environment. Researches new technology solutions, tests with internal partners and supports delivery with on campus partners. Oversee all departmental functions and procedures including data integrity, processing, transfer, training, queries, reporting and special projects.</li>
<li data-list="bullet">Develops partnerships and collaborates with key business units across campus including the University’s ITS and Business Office areas to solve current problems, build frameworks for operational efficiencies in fundraising, and develop processes/procedures which are donor friendly and better supports and facilitates increased fundraising.</li>
<li data-list="bullet">Directs, coordinates, and evaluates Advancement Resources team members. Carries out supervisory responsibilities in accordance with all policies and applicable laws. Interviews, hires and trains employees; plans, assigns, and directs work; creates work schedules and conducts performance appraisals, counsels, and disciplines employees; addresses complaints and resolves problems.</li>
</ol>

ADDITIONAL DUTIES 
<ol>
<li data-list="bullet">Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience and integrity to provide professional leadership during emergencies.</li>
<li data-list="bullet">Complies with all Trinity University policies and guidelines.</li>
<li data-list="bullet">Performs other duties as required.</li>
</ol>

EDUCATION 
Required:
Bachelor&#8217;s degree from four-year college or university.

Preferred:
Master&#8217;s degree or equivalent from an accredited college or university in data science, business, or other similar advanced degree.

EXPERIENCE 
Required:
<ol>
<li data-list="bullet">Seven+ years of progressively responsible experience in data analysis and reporting, operations, information technology, and other areas of administrative and operational management in higher education or the equivalent, preferably in an advancement program recognized for its strength and effectiveness.</li>
<li data-list="bullet">Seven years of management/supervisory experience.</li>
<li data-list="bullet">Experience working with fundraising software systems (such as Affinaquest, GiveCampus, Stripe,or other platforms) and related reporting tools (Informer, Business Objects, etc.).</li>
</ol>

Preferred:
<ol>
<li data-list="bullet">Advanced knowledge of development activities with particular emphasis on information systems, development services, prospect research, fundraising and alumni data programs and procedures.</li>
<li data-list="bullet">Demonstrated talent in developing and implementing strategies, plans, and budgets in a complex, fast changing environment that utilize clearly articulated, metric-based, analytical solutions to complex problems.</li>
<li data-list="bullet">Proven ability to communicate effectively both verbally and in writing, and to collaborate and work closely with senior level administrators, advancement staff, and alumni volunteers with confidence and diplomacy.</li>
<li data-list="bullet">Expert skills in employee supervision and personnel administration; strong interpersonal skills and high emotional intelligence to effectively lead, motivate, and influence others, as well as recruit, hire, train, mentor, motivate, and evaluate all levels of staff.</li>
<li data-list="bullet">Excellent organizational skills and attention to detail including experience independently overseeing complex projects and programs.</li>
<li data-list="bullet">The ability to build bridges and solid, productive, collaborative relationships across a complex university, as well as the capability to influence and engage peers.</li>
<li data-list="bullet">Effectiveness as a change agent, with the ability to think strategically, to turn new ideas and approaches into executable programs, and lead a diverse staff through ongoing changes in organization, processes, procedures, and technologies.</li>
<li data-list="bullet">A resilient and self-assured problem solver who can anticipate challenges and obstacles and has the intelligence, creativity, and tenacity to provide and execute strategic and effective solutions.</li>
<li data-list="bullet">Proficiency in managing multiple projects simultaneously with diverse and competing priorities, while meeting deadlines.</li>
<li data-list="bullet">Ability to handle highly confidential information with respect and discretion.</li>
<li data-list="bullet">Proficiency in interpreting IRS rulings as they apply to charitable contributions and fundraising.</li>
<li data-list="bullet">Unflappable in the face of multiple challenges, highly motivated, disciplined work ethic, a competitive nature, a creative approach, and a proven ability to lead.</li>
<li data-list="bullet">Demonstrated talent in translating ideas into action; a calculated risk-taker comfortable working with ambiguity.</li>
<li data-list="bullet">Integrity, imagination, optimism, entrepreneurial spirit, and a high-level of energy.</li>
<li data-list="bullet">Personal flexibility to travel and work evenings or weekends as required.</li>
</ol>

KNOWLEDGE, SKILLS, AND ABILITIES 
Required:
<ol>
<li data-list="bullet">Working knowledge of advancement best practices and strong understanding of data management.</li>
<li data-list="bullet">Working knowledge of Microsoft software suites, including Word, Excel, and Access.</li>
<li data-list="bullet">Working knowledge of Google Workspace, including Google calendar, Gmail, Google shared drives, Google docs, and Google sheets.</li>
<li data-list="bullet">Working knowledge with relational databases, such as Salesforce solutions such as Affineurs or other fundraising database software, as well as integrated reporting tools such as Apsona, Tableau, MS Power BI; and connected third party software solutions, such as I-Modules, RNL-Engage/Scale funder, EverTrue, DocuSign, etc.</li>
</ol>

LICENSES/CERTIFICATIONS 
None

OTHER REQUIREMENTS
Travel will be uncommon, but some travel may be necessary.

SUPERVISORY RESPONSIBILITIES 
Director, through managers, of a single department.

NUMBER OF DIRECT REPORTS 
4

NUMBER OF INDIRECT REPORTS 
5-7

SUPERVISION RECEIVED 
Limited supervision. Operates independently.

DECISION MAKING 
Plan and perform highly complex or technical work where no procedures or standard methods are available.

BUDGET RESPONSIBILITY 
Responsible for budget and expenditure authority of the department.

FINANCIAL RESPONSIBILITY 
Less than $250,000

HOW TO APPLY
For internal applicants, please apply through Workday using the &#8216;Jobs Hub&#8217; application, see instructions provided <a href="http://www.myworkday.com/trinity/email-universal/inst/25755$78/rel-task/2998$40834.htmld" rel="noopener noreferrer" target="_blank">here</a>.

For external applicants, when starting the application, select &#8220;Apply Manually.” Only complete fields with a red asterisk, which are required. Please create your Workday application account using a personal email address, as you will need to maintain access to this account throughout the pre-hire process, if selected. 

For all applicants, please note that applications that do not include a cover letter will not be reviewed. 

In the “Application Documents” field, please upload the following as seen below. 

Submit each as a separate pdf file: 
File 1: Cover Letter
File 2: Resume
<h3>About Us</h3>
Trinity University aims to attract an efficient, dedicated staff whose talents will continue to grow the University as an exceptional place to study and work.

Fundraising/Development

Education/Research

Texas

Senior Director of Advancement Resources

Description:
Are you a seasoned digital fundraiser who loves pairing strategy with execution? Do you enjoy leading complex programs, mentoring teammates, and building trusted client relationships while advancing progressive causes? If so, we’d love to talk.
Avalon Consulting is a full-service direct marketing fundraising agency, and we’re looking for a Senior Digital Program Manager to lead digital fundraising, advocacy, and engagement programs for our nonprofit clients. This role blends strategic leadership, campaign execution, client stewardship, and people development.
&nbsp;
We’re proud to be a remote-first organization, welcoming staff to work from their home offices, with occasional travel for client meetings, trainings, or company gatherings.
&nbsp;
What You&#8217;ll Do with Us:
&nbsp;
Lead Strategy &amp; Program Execution
<ol>
<li data-list="bullet">Manage multiple client accounts, overseeing digital fundraising, advocacy, and engagement strategies across email, paid media, and web experiences.</li>
<li data-list="bullet">Develop campaign strategies, creative direction, budgets, and production schedules that drive revenue and engagement.</li>
<li data-list="bullet">Present strategy, creative concepts, and performance insights to clients and identify opportunities to optimize and expand programs.</li>
</ol>
Campaign Development, Implementation &amp; Optimization
<ol>
<li data-list="bullet">Partner with internal teams, vendors, and client stakeholders to deliver high-quality digital campaigns on time and on budget.</li>
<li data-list="bullet">Oversee campaign implementation across platforms, including email, donation pages, and digital advertising.</li>
<li data-list="bullet">Monitor performance, adjust strategy as needed, and analyze results to inform future campaigns and reporting.</li>
</ol>
Leadership &amp; Collaboration
<ol>
<li data-list="bullet">Provide guidance and mentorship to Digital Program Managers and Assistant Program Managers.</li>
<li data-list="bullet">Collaborate with Avalon’s paid media, production, and account teams to ensure strong execution and client satisfaction.</li>
<li data-list="bullet">Stay current on digital fundraising trends and contribute to department initiatives, trainings, and thought leadership.</li>
</ol>
Requirements:
What we need from you
<ol>
<li data-list="bullet">3+ years of experience managing digital fundraising or digital marketing campaigns (agency or nonprofit experience preferred).</li>
<li data-list="bullet">Strong strategic thinking skills paired with hands-on execution experience.</li>
<li data-list="bullet">Proven ability to interpret digital fundraising metrics and translate data into insights and recommendations.</li>
<li data-list="bullet">Experience with email platforms and fundraising CRMs (e.g., Engaging Networks, Salesforce Marketing Cloud, Luminate, EveryAction, Classy, Fundraise Up, etc.).</li>
<li data-list="bullet">Demonstrated project management skills with the ability to manage multiple complex campaigns simultaneously.</li>
<li data-list="bullet">Confident, engaging presence in virtual meetings and client presentations.</li>
<li data-list="bullet">Strong written communication skills.</li>
<li data-list="bullet">Working knowledge of HTML preferred but not required.</li>
</ol>
Why you will love Avalon
Since 1997, Avalon has been committed to making the world a better place by helping our clients raise the millions of dollars needed to fulfill their inspiring missions. In April 2026, Avalon merged with VeraData, a data analytics and fundraising intelligence firm. This merger expanded our capabilities and deepened the insights, technology, and strategy we bring to our clients, allowing us to deliver even more powerful, data-informed fundraising solutions while staying true to the mission-driven work that defines us.
We are proud to be a fully remote workplace, hiring the best fundraisers and marketers in the business, no matter where they live in the U.S. We also value opportunities to come together for team and client meetings when needed. We are strategic, analytical, innovative, collaborative, and most of all, passionate about our work. We love what we do, and it shows in our engaged teams, industry recognition, and the results we deliver for our clients.
Avalon is proud of our supportive and collaborative team environment that encourages professional development while recognizing the importance of flexibility and work-life balance. We are committed to fostering a culture that embraces differences every day, and where each of our staff is supported and inspired to reach their full potential.
In addition to being a great place to work, we offer a comprehensive benefits package, including employer-paid health, dental, and vision insurance, generous paid leave, remote work reimbursements, employer-paid life and disability insurance, and a safe harbor 401(k) plan.
The salary range for this position is $70,000-$75,000 annually, commensurate with experience.
If this sounds like an opportunity that you’re excited to pursue, we would love to hear from you! For consideration, please apply by submitting your resume and a cover letter.
Avalon Consulting is committed to fostering a workplace focused on belonging where everyone—regardless of their background—feels valued and empowered. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other legally protected characteristic.
<a href="https://www.click2apply.net/lrZbNXIXOooKqhRLYuPZ1X" target="_blank" rel="noopener noreferrer">Apply Here</a>
PI286773443

Project Management

For-Profit Consultancy

Maryland

Senior Digital Program Manager (Fully remote, Non-profit Fundraising)

ABOUT GLOBAL FUND FOR WOMEN
Since 1987, The Global Fund for Women community has raised nearly 200M for feminist leaders around the world to advance their work and make the world a more just and equitable place. Global Fund for Women fills in the funding gap for women-led organizations. Over the last three decades, GFW has invested in nearly 5000 women-led organizations who courageously fight for gender justice in their communities. We have given over a quarter of a billion dollars in 176 countries since our inception. Organizations that secure Global Fund for Women grants are Movement led; with long-term impact; and champion gender, climate, and racial justice.

SCOPE OF WORK 
<ol>
<li data-list="bullet">The Gifts Processing consultant plays a crucial role in supporting the Development team by ensuring the accuracy and timeliness of gift processing and maintaining the integrity of Salesforce data. This role requires an experienced individual to serve as the first point of review for batches keyed by the third-party caging vendor, reconcile each entry against submitted collateral, key in pledges and matching gifts, and process weekly revenue batches with particular attention to month-end close. </li>
<li data-list="bullet">Serve as the first point of review for batches keyed by the third-party caging vendor; perform detailed review of each entry, reconcile against submitted collateral, note donor restrictions, and ensure transactions are linked to the correct accounts and the appropriate opportunities or pledges. </li>
<li data-list="bullet">Key in pledges in accordance with guidance from the Director of Development Operations or VP of Finance, in addition to reviewing submitted batches. </li>
<li data-list="bullet">Process weekly revenue batches accurately and on schedule, with particular attention to month-end close. </li>
<li data-list="bullet">Maintain the integrity of donor data by updating address, contact preferences, and contact details identified during batch review. </li>
<li data-list="bullet">Periodically monitor the caging vendor dashboard and key in voids for returned or voided checks. </li>
<li data-list="bullet">Keep batch collateral current and follow up with the appropriate staff when documentation is missing or incomplete. </li>
<li data-list="bullet">Flag systems issues identified during gifts processing to the supervisor and the Process and Information Management Team. </li>
<li data-list="bullet">Process matching gifts and soft/hard credit designations. </li>
<li data-list="bullet">Handle elevated volume during year-end and fiscal year-end giving surges with accuracy under deadline pressure. </li>
<li data-list="bullet">Safeguard the confidentiality of donor financial data in accordance with organizational policy and applicable privacy regulations. </li>
<li data-list="bullet">Processing weekly batches of bequest intentions from integration with a third-party wills and bequest site;</li>
<li data-list="bullet">Follow up on and resolve issues that occasionally arise in automated syncing of gift and donor information from online giving platform;</li>
<li data-list="bullet">Perform merges of donor records as needed for duplicates;</li>
<li data-list="bullet">Detail orientation with a strong commitment to accuracy, the core of this role is catching errors before a gift posts. </li>
<li data-list="bullet">Reconciliation mindset: able to match deposits, collateral, and system entries and identify discrepancies quickly. </li>
<li data-list="bullet">Process discipline, follows established SOPs consistently </li>
<li data-list="bullet">Problem-solving and pattern recognition for flagging recurring systems issues versus one-off data errors. </li>
<li data-list="bullet">Proficiency in a nonprofit CRM or fundraising database (Salesforce, or similar) specifically batch entry, gift coding, and pledge management. </li>
<li data-list="bullet">Working knowledge of the gift entry lifecycle: hard/soft credit, matching gifts, pledges, recurring gifts, in-kind and non-cash gifts, and stock transfers. </li>
<li data-list="bullet">Familiarity with caging/lockbox vendor workflows and dashboards</li>
</ol>

SUBMISSION REQUIREMENTS 

Section 1. Professional Profile: 
Please limit to no more than two pages. 
<ol>
<li data-list="bullet">Provide a description of your services and capabilities </li>
<li data-list="bullet">CV’s or resumes </li>
</ol>
Section 2. References: 
<ol>
<li data-list="bullet">A description of the types and sizes of client organizations served. </li>
<li data-list="bullet">At least three (3) examples of relevant work with contact information; contact information should include the contact’s name, phone number, e-mail address, and website address. References will be contacted as part of the evaluation process. </li>
</ol>

Section 3. Pricing: 
Please be advised that Global Fund for Women is cost-conscious about procuring outside services. Global Fund for Women will consider a proposal that is either fixed-fee or level of effort rate subject to a maximum not to exceed fee, or other arrangement fair and favorable to Global Fund for Women. 
Please describe your pricing method and why this would be advantageous to Global Fund for Women.

TYPE OF CONTRACT TO BE AWARDED 
12-month contract, eligible for renewal on an annual basis in perpetuity. 
Approximately 5-10 hours a week, potential for more during year-end closure. 

EVALUATION AND AWARD PROCESS 
The award will be made to a responsible Respondent whose proposal follows the RFP instructions, meets the eligibility requirements, and meets or exceeds the minimum required technical specifications from the submission requirements, and is judged to be the best value to Global Fund for Women. 

Global Fund for Women reserves the right to conduct any of the following: 
<ol>
<li data-list="bullet">conduct negotiations with and/or request clarifications from any respondent prior to award.</li>
<li data-list="bullet">issue a partial award or split the award among various respondents, if in the best interest of Global Fund for Women.</li>
<li data-list="bullet">cancel this RFP at any time</li>
</ol>

INSTRUCTIONS 
As per the submission guidelines of this RFP, please limit your proposal to no more than 5 pages, excluding CVs, resumes, and required forms. We will be reviewing proposals on a rolling basis through September 1st, 2026. Proposals received after this date may not be considered

For any technical or contractual questions related to this RFP, please reach out to <a href="mailto:nbouzeid@globalfundforwomen.org" rel="noopener noreferrer" target="_blank">nbouzeid@globalfundforwomen.org</a>.

We request that all communication related to this procurement be directed solely to the designated contact email. Any attempt to influence this process through other means, including lobbying or indirect outreach, may result in disqualification.

Contract

Hourly

Gifts Processing Consultant

Unite America seeks a full-time Senior Director of Strategic Communications &amp; Investor Experience to join the Investor Relations functional area, reporting to the Head of Investor Relations. The role serves as the organizational owner of investor messaging, strategy, and editorial standards and oversees the Investor Experience team, which is responsible for producing investor communications and investor events. 
This role serves as the Investor Relations team’s center of excellence for strategic communications and investor messaging. The Senior Director will partner closely with organizational leadership, frontline fundraisers, and the Program and Finance teams to translate complex ideas, research findings, and results into compelling donor materials. They will define and deliver the Unite America story: the messages that help prospective and current investors understand who we are, the strategy and impact we’ve had to date, and new investment opportunities before us. 
The ideal candidate is an excellent strategist, project manager, and people manager who can set direction, uphold a high bar for quality, and lead their team to support the fundraising function at Unite America. They will bring experience in strategic communications, narrative development, nonprofit or for-profit corporate communications, marketing, or related fields. They will be energized by building scalable systems that improve the quality, consistency, and effectiveness of Unite America’s investor communications. Further, they will demonstrate curiosity about emerging AI tools and some experience in applying them to improve content development and workflow efficiency, while maintaining strong editorial judgment.
Unite America is a cross-partisan organization that strongly encourages candidates from diverse backgrounds and from across the political and ideological spectrum to apply. 
This position may be based at Unite America’s headquarters in Denver, CO, or remotely within the U.S. Unite America offers relocation support for new hires interested in moving to Denver. Remote employees should expect to travel at least four times per year for investor events, organizational retreats, and meetings. 
OUR ORGANIZATION
Unite America is a non-partisan, philanthropic venture fund that invests in candidates, campaigns, and organizations in order to advance nonpartisan election reforms that will foster a more representative and functional government capable of solving America’s most pressing challenges.
Founded in 2014, Unite America and its 35+ person team has grown to be a leader in the democracy reform movement. The organization has existed in its current form, and with its current primary focus, since 2019; in that time, we have successfully mobilized tens of millions of dollars from scores of philanthropists to candidates and reform campaigns across the country.
At Unite America, we are working to build a more representative and functional government that puts voters first and reflects the diversity of our country, and an inclusive democracy in which leaders embrace problem-solving over fueling divisiveness. Likewise, we have a vision of building an organization that reflects diverse identities, experiences, and perspectives, a culture of working across differences toward common goals, and a workplace where everyone feels included, respected, and heard. To that end, Unite America is proud to have made diversifying our team, ensuring more equitable opportunity, and fostering a culture of belonging a priority. Our organizational values reinforce this commitment as we work to model the leadership we seek, solve problems together, and take care of one another, to name a few.
<h2>Requirements</h2>
RESPONSIBILITIES
Strategic Communications &amp; Narrative Development 
<ol>
<li data-list="bullet">Define, craft, and refine Unite America’s cross-partisan narrative and value proposition for investors.</li>
<li data-list="bullet">Establish and maintain high editorial standards, ensuring consistency with the narrative, as well as the clarity, accuracy, and polish of investor-facing materials.</li>
<li data-list="bullet">Work with the Investor Experience team to keep a library of foundational materials, including UA&#8217;s case statement, pitch deck, 2-page summary, an annual investor report, and talking points to guide frontline fundraisers. </li>
<li data-list="bullet">Partner with the Executive Office to ensure investor-facing events and collateral align with organizational brand standards.</li>
</ol>
Investor Events &amp; Community Engagement
<ol>
<li data-list="bullet">Lead event strategy and oversee execution of in-person and virtual investor events.</li>
<li data-list="bullet">Develop strategy and objectives for major investor events (such as the biennial Invest in Democracy Summit and biennial Strategic Partner Convening) in cooperation with the Head of Investor Relations and Senior Director of Fundraising, ensuring that events are aligned with overall investor relations strategy. </li>
<li data-list="bullet">Develop talking points and presentations and provide coaching for executive leaders and other speakers for appearances at UA and key external conferences and events.</li>
</ol>
Team Leadership &amp; Cross-Functional Operations
<ol>
<li data-list="bullet">Serve as a member of the four-person Investor Relations senior leadership team.</li>
<li data-list="bullet">Lead, coach, and manage the Investor Experience team, fostering accountability, collaboration, and continuous professional growth. </li>
<li data-list="bullet">Establish team priorities, allocate resources, and ensure timely delivery of high-quality work. </li>
<li data-list="bullet">Build scalable workflows and editorial processes that improve speed, quality, and consistency across investor-facing deliverables.</li>
<li data-list="bullet">Provide special projects support for the Investor Relations team and organizational leadership as needed.</li>
</ol>
QUALIFICATIONS
<ol>
<li data-list="bullet">8+ years of experience in nonprofit or for-profit communications, investor relations, fundraising communications, philanthropic marketing, public affairs, events, or a related field.</li>
<li data-list="bullet">Exceptional writing, editing, and verbal communication skills, with strong attention to detail and editorial judgment.</li>
<li data-list="bullet">Experience creating collateral and/or experiences for sophisticated investor/donor audiences.</li>
<li data-list="bullet">Experience supporting senior executives in external communications.</li>
<li data-list="bullet">Experience planning, leading, or scripting donor, investor, or executive-level events.</li>
<li data-list="bullet">Ability to work effectively with executives, fundraisers, program experts, finance professionals, and external stakeholders.</li>
<li data-list="bullet">Well-developed, sophisticated listening skills and a collaborative, flexible, and solutions-oriented working style.</li>
<li data-list="bullet">Experience managing, mentoring, or leading staff.</li>
<li data-list="bullet">Ability to manage multiple high-stakes projects, deadlines, and stakeholders simultaneously.</li>
<li data-list="bullet">Experience using CRM platforms, marketing automation tools, and AI-enabled technologies to improve communication effectiveness and operational efficiency. </li>
<li data-list="bullet">Genuine passion for Unite America’s mission and demonstrated ability to work effectively in a diverse and inclusive environment.</li>
</ol>
<h2>Benefits</h2>
THE PERKS
<ol>
<li data-list="bullet">Competitive compensation, estimated at $140,000-$175,000</li>
<li data-list="bullet">401(k) plan with up to a 3% employer contribution match</li>
<li data-list="bullet">Health care plan, including medical, dental, and vision</li>
<li data-list="bullet">Unlimited paid time off, including vacation, sick days, public holidays, and team-wide wellness days</li>
<li data-list="bullet">Family leave, including maternity, paternity, and adoption leave</li>
<li data-list="bullet">Paid sabbatical after four years on staff</li>
<li data-list="bullet">Training and professional development</li>
<li data-list="bullet">Wellness resources</li>
<li data-list="bullet">Opportunity to join an inclusive, vibrant, and diverse team</li>
</ol>

Colorado

Sr. Director of Strategic Communications & Investor Experience

Unite America seeks a Staff Accountant to support day-to-day accounting operations across a complex, multi-entity organization. Reporting to the Controller, this role is responsible for maintaining accurate financial records across multiple legal entities and supporting timely, decision-useful financial reporting.
This is a hands-on role in a fast-moving environment with clear ownership of core accounting processes. The successful candidate will manage a high volume of transactions, maintain audit-ready financial records, and help strengthen accounting processes as the organization continues to grow.
The ideal candidate is a detail-oriented accounting professional with experience in multi-entity environments who takes ownership of their work from start to finish. They thrive in evolving environments, bring structure where needed, and consistently deliver accurate, reliable results while exercising sound judgment and attention to detail.
Unite America is a cross-partisan organization that strongly encourages candidates from diverse backgrounds and from across the political and ideological spectrum to apply. We hope to hire 2 staff accountants to join our team.
Denver-based candidates are strongly preferred, though exceptional remote candidates will also be considered. Relocation support is available for candidates interested in moving to the Denver area. Remote employees should expect to travel at least four times per year for organizational retreats and meetings. 
OUR ORGANIZATION
Unite America is a non-partisan, philanthropic venture fund that invests in candidates, campaigns, and organizations in order to advance nonpartisan election reforms that will foster a more representative and functional government capable of solving America’s most pressing challenges.
Founded in 2014, Unite America and its 35+ person team has grown to be a leader in the democracy reform movement. The organization has existed in its current form, and with its current primary focus, since 2019; in that time, we have successfully mobilized tens of millions of dollars from scores of philanthropists to candidates and reform campaigns across the country.
At Unite America, we are working to build a more representative and functional government that puts voters first and reflects the diversity of our country, and an inclusive democracy in which leaders embrace problem-solving over fueling divisiveness. Likewise, we have a vision of building an organization that reflects diverse identities, experiences, and perspectives, a culture of working across differences toward common goals, and a workplace where everyone feels included, respected, and heard. To that end, Unite America is proud to have made diversifying our team, ensuring more equitable opportunity, and fostering a culture of belonging a priority. Our organizational values reinforce this commitment as we work to model the leadership we seek, solve problems together, and take care of one another, to name a few.
<h2>Requirements</h2>
RESPONSIBILITIES
<ol>
<li data-list="bullet">Prepare and post journal entries, complete account reconciliations, and maintain supporting schedules for the month-end close. </li>
<li data-list="bullet">Maintain accurate financial records across multiple legal entities and ensure the general ledger is complete and up to date. </li>
<li data-list="bullet">Prepare, record, and reconcile inter-entity transactions and allocations across legal entities.</li>
<li data-list="bullet">Reconcile cash accounts and verify that cash balances and transactions are accurately recorded.</li>
<li data-list="bullet">Manage accounts payable and accounts receivable processes, including invoice processing, payments, and collections. </li>
<li data-list="bullet">Identify, investigate, and resolve discrepancies in financial data, escalating complex or unusual issues as appropriate. </li>
<li data-list="bullet">Maintain organized, audit-ready documentation supporting financial reporting and audit requests.</li>
<li data-list="bullet">Process a high volume of accounting transactions accurately and on time.</li>
<li data-list="bullet">Identify and implement practical improvements to day-to-day accounting processes that improve accuracy, consistency, and efficiency. </li>
<li data-list="bullet">Partner with internal stakeholders to resolve accounting issues and respond to financial information requests.</li>
<li data-list="bullet">Collaborate with the Controller and external accounting partners to complete month-end close activities, reconciliations, and audit-related accounting matters. </li>
</ol>
WHO WE’RE LOOKING FOR
An experienced accounting professional with a strong foundation in multi-entity accounting environments. This individual is accountable, detail-oriented, and takes ownership of their work from start to finish. They exercise sound judgment, communicate proactively, and consistently deliver accurate, reliable results while helping bring structure and consistency to day-to-day accounting operations. 
They bring:
<ol>
<li data-list="bullet">Strong understanding of GAAP and the ability to apply accounting principles in day-to-day work.</li>
<li data-list="bullet">Solid foundation in general ledger accounting, account reconciliations, and the month-end close process.</li>
<li data-list="bullet">Demonstrated ability to independently identify, investigate, and resolve discrepancies.</li>
<li data-list="bullet">Ability to manage multiple priorities and high-volume transactional workflows with accuracy and consistency.</li>
<li data-list="bullet">Ability to execute core accounting responsibilities independently while escalating complex or unusual issues when appropriate.</li>
<li data-list="bullet">Strong organizational skills and attention to detail, with a commitment to maintaining accurate financial records.</li>
<li data-list="bullet">Clear and effective communication skills, including proactively surfacing issues and collaborating across teams.</li>
<li data-list="bullet">A practical, execution-focused mindset with a track record of improving day-to-day accounting processes.</li>
<li data-list="bullet">Experience supporting annual financial statement audits or preparing audit-ready workpapers. </li>
</ol>
QUALIFICATIONS
<ol>
<li data-list="bullet">2–4 years of accounting experience, preferably in a multi-entity environment.</li>
<li data-list="bullet">Hands-on experience supporting the month-end close process and maintaining the general ledger.</li>
<li data-list="bullet">Experience working independently, managing competing priorities, and consistently meeting deadlines.</li>
<li data-list="bullet">Experience reconciling large or complex datasets and working with incomplete or evolving information.</li>
<li data-list="bullet">Public accounting experience or experience in an audit-focused, multi-entity, or compliance-driven environment is a strong plus.</li>
<li data-list="bullet">CPA or active progress toward CPA licensure is a plus.</li>
</ol>
<h2>Benefits</h2>
THE PERKS
<ol>
<li data-list="bullet">Competitive Compensation: $70-85k</li>
<li data-list="bullet">401(k) Plan (with up to a 3% employer contribution match)</li>
<li data-list="bullet">Health Care Plan (medical, dental, and vision)</li>
<li data-list="bullet">Unlimited Paid Time Off (vacation, sick days, public holidays, and team-wide wellness days)</li>
<li data-list="bullet">Family Leave (maternity, paternity, and adoption)</li>
<li data-list="bullet">Paid sabbatical after 4 years on staff</li>
<li data-list="bullet">Training &amp; Professional Development</li>
<li data-list="bullet">Wellness Resources</li>
<li data-list="bullet">Opportunity to join an inclusive, vibrant, and diverse team</li>
</ol>

Finance/Administration

Staff Accountant

Health/Human Services

California

New York

IT Specialist

<h2 class="wp-block-heading">Role Description</h2>



Application deadline: September 15, 2026



This role contributes to the development, customization, and maintenance of HOPE’s Salesforce instance and connected platforms, ensuring data integrity, user accessibility, and system efficiency. This role will require technical expertise to design and implement innovative solutions that address business needs. S/he will regularly work with cross-functional teams and serve as a technical lead on projects that support the mission of HOPE International and the quality of our fundraising-related operations.



<ul class="wp-block-list">
<li>Location: Lancaster, PA preferred, remote considered,</li>



<li>Level: Professional</li>



<li>Salary range: $60,000-$67,000</li>



<li>Type: Full-time</li>



<li>Department: Information Technology</li>



<li>Reports to: CRM Systems Manager</li>
</ul>



<h2 class="wp-block-heading">Responsibilities</h2>



<ul class="wp-block-list">
<li>Promote and contribute to the fulfillment of HOPE International’s mission and vision.</li>
</ul>



Salesforce development and governance



<ul class="wp-block-list">
<li>Design, develop, and maintain solutions on HOPE’s Salesforce instance and connected platforms, using nonprofit-specific objects, automations, Lightning components, and declarative development</li>



<li>Configure and maintain integrations between Salesforce and other solutions to ensure reliable, accurate data movement across the organization</li>



<li>Ensure security and data privacy by incorporating secure coding practices, recommending improvements, and helping ensure solutions align with organizational and industry standards</li>



<li>Actively participate in Agile and DevOps practices, including version control, sandbox management, release management, and the team’s work management process</li>
</ul>



Collaboration and project leadership



<ul class="wp-block-list">
<li>Translate business needs into solutions by gathering and reviewing requirements, collaborating with requestors throughout the development process, and promoting user adoption through training and documentation</li>



<li>Serve as the technical lead for interdepartmental projects such as end-of-year receipting initiatives and software implementations</li>



<li>Create and maintain technical documentation and knowledge base articles for end users</li>
</ul>



<h2 class="wp-block-heading">Qualifications</h2>



<ul class="wp-block-list">
<li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li>



<li>Bachelor’s degree required, with a bachelor&#8217;s degree in information or computer science, engineering, finance, or business management preferred</li>



<li>Salesforce Certified Platform Administrator required, Salesforce Certified Platform Developer preferred</li>



<li>Experience with Apex, Lightning Web Components, system integrations (REST/SOAP), and third-party APIs</li>



<li>Demonstrated excellence in team communication and organizational skills</li>



<li>Initiative in analyzing, researching, and implementing system improvements</li>



<li>Creativity, flexibility, and the ability to solve issues gracefully under pressure</li>



<li>Ability to communicate technical solutions, strategies, and value to non-technical audiences</li>



<li>Demonstrated desire to help people experiencing material poverty find hope and dignity through discipleship and access to financial tools</li>



<li>Experience in non-profit or technology sectors preferred</li>
</ul>

Faith-based/Religion

Pennsylvania

CRM Systems Developer

CIMA Consulting is a growing firm based in Charlottesville, VA, dedicated to advancing social impact through partnerships with nonprofits and mission-driven businesses. We use a customized, agile, and collaborative approach to achieve strategic and operational goals for socially conscious organizations seeking a results-oriented partner.



About Our Team



At CIMA, we’re committed to supporting causes that matter. Our team members come from varied professional backgrounds, but we share common traits: the desire to over-deliver for our clients; a talent for clear and compelling writing; and a generous spirit toward clients and colleagues. We work hard and smart, but we also have fun and value our time away from work to recharge. We have passionate debates about punctuation, local pastries, and the right time to plant tomatoes.



About the Associate Director of Technology Role



At CIMA, we believe technology should amplify the impact of mission-driven organizations—not create another barrier to their success. We help clients navigate rapid technological change, thoughtfully integrate AI, and build the systems, workflows, and evaluation practices that enable teams to work more effectively and sustainably. We apply these same principles internally, creating technology-enabled environments where our team can deliver exceptional results while maintaining a healthy work-life balance.



As Associate Director of Technology, you will serve as CIMA’s lead technical architect, shaping the firm’s technology strategy in partnership with the Director of Systems &amp; Innovation and the Leadership Team. You will design and implement technology, workflow, automation, and data management solutions that strengthen both our internal operations and client engagements.



This role is ideal for a builder in technology consulting—someone who enjoys creating new service offerings, working directly with clients to design and implement solutions, and helping grow a consulting practice within a mission-driven organization.



In this role, your work will span:



Client-Facing Technology Consulting and Delivery



You will contribute to and help grow CIMA’s technology consulting practice by partnering with prospective and current clients to scope engagements, design solutions, and support delivery. You will work directly with clients to help translate their needs into clear, actionable consulting opportunities. You will lead consulting projects that include system design, data migrations, workflow automation, AI integration, and analytics solutions.



Internal Systems &amp; Technology Leadership



You will act as an intrapreneur within CIMA—improving internal systems, optimizing databases and Notion workspaces, integrating tools, and enhancing workflows to ensure our team can deliver high-quality work efficiently as we scale.



Core Responsibilities



<ol class="wp-block-list">
<li>Technical Architecture &amp; Building</li>



<li>Low-Code and No-Code Development: Design and deploy sophisticated internal systems and client-facing tools using Notion, Airtable, Make.com, Zapier, Softr, Bubble, and more.</li>



<li>AI &amp; Automation Integration: Identify areas where AI tools can support the work of our consultants, and lead the integration of these resources into daily consulting workflows.</li>



<li>Workflow Engineering: Leverage technology tools as a support partner to our consultants throughout the client lifecycle, ensuring that best practices are accessible, processes are automated where appropriate, and quality standards are met as we grow.</li>



<li>Technical Product Management &amp; Scoping</li>



<li>Project Scoping: Partner with Business Development to assess client needs and scope custom technical engagements, from data migration to tech assessments to database systems with complex front-end data visualization platforms.</li>



<li>System Roadmapping: Proactively identify internal process issues and build technical solutions that improve firm-wide efficiency and profit margins.</li>



<li>Stakeholder Management: Guide clients and colleagues through adoption and change processes, translating complex technical logic into strategic value.</li>



<li>Technical Mentorship &amp; Training</li>



<li>Upskilling the Team: Act as the primary technical resource for CIMA, developing training materials and leading sessions to help staff leverage our internal tools and AI.</li>



<li>Supervision: Coach and mentor junior tech staff, interns, and external contractors to ensure technical excellence across all projects.</li>
</ol>



Core Competencies



<ul class="wp-block-list">
<li>Technical Proficiency in Core Tech Stack: You have advanced experience with Airtable and Notion, including building scalable databases, interfaces, and structured workspace systems. You design and maintain robust operational systems and may have expert-level experience or certifications. You leverage native platform capabilities to support complex organizational workflows and internal systems design.</li>



<li>Automation, Integrations &amp; Emerging Technology: You are fluent in integration platforms such as Make, Zapier, and n8n, and can select appropriate tools based on use case. You extend systems through APIs when low-code tools are insufficient. You build reliable, maintainable cross-system workflows that reduce manual effort and improve operational efficiency, and you are comfortable exploring emerging technologies and AI capabilities, where appropriate, to enhance consulting delivery.</li>



<li>Data Management &amp; Security Awareness: You understand core principles of data architecture, governance, and security, particularly in nonprofit and mission-driven environments. You design systems with attention to data integrity, access control, and scalability, and proactively surface considerations around privacy, compliance, and responsible system design during scoping and implementation.</li>



<li>Client-Facing Consulting: You are comfortable supporting clients from discovery through delivery, helping define scope, shape proposals, and identify technology solutions that improve organizational effectiveness.</li>



<li>Project Management: You bring experience in agile project management, lean startup methodology, and at a minimum 5 years of experience supervising tech development staff, including external consultants.</li>



<li>Strategic Approach: You understand that technology is a tool for social impact; you can distill client needs and design intuitive solutions that actually save time. You have a vision for how CIMA’s use of technology can evolve to stay ahead of the curve.</li>



<li>Growth Mindset: You are a lifelong learner, excited by the pace of change in technology, and bring a curiosity and eagerness to learn a new technology or platform if it’s the best solution to the challenge at hand. You likely learned how to use one or more of the tech tools in our stack on your own initiative.</li>



<li>Problem Solving: You have experience assessing tech needs, evaluating potential solutions, and implementing those solutions. Prior experience in a consulting or professional services environment is preferred but not required.</li>
</ul>



Position Details:



<ul class="wp-block-list">
<li>Working Title: Associate Director of Technology</li>



<li>Salary Range: $55-$65/hr</li>



<li>Benefits: Flexible PTO, Profit Share, WFH/PD Stipend</li>



<li>Exemption Status: Exempt</li>



<li>Hybrid Work Available: Yes. Preference for candidates in or around central VA.</li>



<li>Part-time 20 hours/week</li>
</ul>



Resumes without cover letters will not be considered. We ask that your cover letter reflects your own voice and not be generated by AI tools like ChatGPT. We value authenticity and personal insight in your application.



Our goal is to be a company that is representative of the people that we and our nonprofit clients serve. We encourage all interested applicants to apply, including but not limited to members of the LGBTQIA+ community, BIPOC (Black, Indigenous, and People of Color), and individuals with disabilities. CIMA does not and shall not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, childbirth, or related medical conditions, age, marital status, sexual orientation, gender identity, disability or military status. If we sound like the right place for you, we want to hear from you. There is no “perfect” candidate. Everyone brings something different to the team and those differences make us better.



CIMA is committed to providing equitable, competitive compensation to its employees. As a for-profit consulting firm, CIMA seeks to provide salaries that are in line with compensation at other comparable for-profit social impact organizations.

Virginia

Part-Time

Associate Director of Technology (Part-Time)

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