Courses |

Artificial intelligence

Change management and AI

Artificial intelligence is transforming organizations, but successful adoption requires more than technical deployment — it requires human understanding, leadership, and structured change. AI often provokes resistance, uncertainty, and ethical concerns. To lead effectively, professionals need tools that address both organizational outcomes and human experience.

By the end of this course, you'll leave with strategies to minimize resistance, build trust, and guide inclusive, creative, and sustainable AI transformations.

Learning objectives

Problem diagnosis

Diagnose and minimize resistance to AI adoption using the ADKAR® framework, aligning people, processes, and technology.

Business psychology

Apply business psychology and inclusive leadership practices to build trust, psychological safety, and engagement during digital transformation.

Change management strategies

Integrate project management principles with change management strategies to ensure AI initiatives are delivered on time, aligned with stakeholders, and sustainable long-term.

Curriculum outline

•  AI as a Human-Centered Change Driver
• ADKAR® in Action
•  Resistance — Identification and Minimization
• Business Psychology of Change
• Project Management Meets Change Management
• Ethics, Trust, and Inclusive Leadership
• Creativity and Innovation for AI Change
• Applied Simulation & Reflection

Anticipated time to complete

NTEN courses typically require about 60 minutes of video content to complete, while optional content varies by course.