Technology Analyst II

 Technology Analyst II

Museum of Science, Boston

www.mos.org

 

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

SUMMARY STATEMENT:

Provide day-to-day maintenance, administration and support of desktop applications and business systems to enhance productivity, communications and information accessibility throughout the Museum. Improve Service Desk quality of service by mentoring junior team members, orienting end users to new technology, onboarding new staff members, and participating in small projects to improve IT infrastructure at the Museum. Resolve hardware/software conflicts as well as basic network troubleshooting. Handle user support questions regarding various software programs. Serve as technical resource in development of new solutions and implementation of new systems.

RESPONSIBILITIES:

• Manage and support 800+ devices and 500+ employees and volunteers throughout the Museum
• 25+ work orders per week
• Mentor 1 – 2 junior team members as needed
• Support small 2-3 small projects annually

WORK SCHEDULE:

This position is full-time, 40 hours/week, Sunday-Thursday.

REPORTS TO:

Manager, System Support Services

MINIMUM QUALIFICATIONS:

• Post high school course work, technical degree, associate’s degree, business or vocational certificate.
• 2 or more years of service desk, technical analyst, technical customer service experience.
• Comprehensive knowledge of Microsoft Windows and/or Apple operating systems, hardware and general computer operation required.
• Basic domain network administration ability with Microsoft Active Directory and other domain network applications.
• Experience using and maintaining endpoint management and remote troubleshooting tools.
• Demonstrated customer service/support experience.
• Demonstrated listening and problem solving ability.
• Ability to work independently as well as part of a team.
• Familiarity with Microsoft SharePoint, Outlook and Office productivity tools.
• Experience with work order tracking systems.
• Ability to prioritize.

STARTING SALARY:

Exempt (Salaried). $60,000-65,000 / year

BENEFITS:

Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

VACCINATION POLICY:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.