Cohort Coordinator

The Cohort Coordinator is part of a collaborative and diverse NTEN team. We are all inspired by and accountable to our mission, community, and each other. The Cohort Coordinator is a core part of the program management team for Nonprofit Tech Readiness, a six-month cohort program supporting nonprofit staff building skills and leadership on technology management while advancing a technology-related project in their organizations. The Cohort Coordinator position includes technical duties of hosting group calls and online training events, customer service duties supporting participants in accessing and completing their work, and community engagement duties supporting participants in building relationships with each other for support and success. The Cohort Coordinator reports to the Senior Program Manager and will work closely with the Chief Program Officer and others on the program team and across the organization. 

All NTEN staff work remotely with flexible schedules from their homes. The Cohort Coordinator, like all staff, is expected to utilize internal communication and program management tools, including Slack (internal communication tool), Asana (collaborative project management tool), and Google Workspace (external communication, file storage, calendar), to ensure collaboration across time zones.

Responsibilities include

• Support the administration and management of program content within the internal Learning Management System.
• Manage the program events calendar, including creating and maintaining accurate and up-to-date event listings in our project management platform and database.
• In coordination with Senior Program Manager, support content creation and review of program content.
• With guidance from Senior Program Manager, monitor program participation and engage in community management activities as appropriate.
• Support successful program events, including content planning, audience understanding, and system training.
• Ensure the NTR program is accessible for participants by identifying needs and implementing accommodations and support where needed. 
• With all other NTEN staff contribute to planning for and the production of the annual Nonprofit Technology Conference.
• Embrace NTEN’s mission, values, and commitment to equity and liberation.

Qualifications

• 3+ years of nonprofit sector or related work experience preferred.
• Affinity for and interest in increasing skills with technology tools, including Google Apps, Salesforce, and WordPress.
• Demonstrated success with customer service and support roles.
• Demonstrated success working collaboratively with others on common goals and projects.
• Demonstrated success working independently to keep tasks and projects on track.
• Ability to build constructive and effective relationships.
• Experience communicating and working with a distributed team.
• Based in the United States.

NTEN has no physical office, but half of the staff is in the Portland, OR, area. We hope to hire locally where in-person collaboration and support from the most number of team members is possible. Still, we are open to applicants based anywhere in the U.S. with the expectation that non-local applicants would potentially travel to Portland at most twice per year for staff planning. Domestic travel and extended hours will be required one week per year for the Nonprofit Technology Conference and may be required for other in-person events up to three times per year, depending upon the program. NTEN covers work-related travel costs.

Salary and benefits

This is a full-time (32 hours a week) position with a starting salary of $45,000 annually. 

As of July 1, 2023, NTEN operates on a four-day week, with all staff working Monday–Thursday only. 

NTEN provides quality benefits, including covering 100% of medical, dental, disability, and life insurance benefits; 401(k) with available matching contributions from NTEN; Flexible Spending Account; flexible work hours; and 24+ paid days off annually. In addition, as a fully remote team, we provide all staff with a laptop, additional monitor, other technology supplies, a stipend for home-office setup, and monthly stipends for internet costs.

NTEN focuses on professional development for all staff and is eager to hire someone interested in learning and developing their skills in this role. There are no specific education, training, or certification requirements for this position; we value lived and professional experience with digital literacy, inclusion, equity topics, program management, and community organizing. 

Our team and impact are made greater by the diversity of our staff. NTEN is an intentional, collaborative organization. Our values and commitment to equity and liberation guide our hiring, program design, community engagement, event planning, and beyond. Review Working at NTEN to learn more about our benefits and team.

How to apply

Please send us an email that includes the following:

1. A resume, job history, or LinkedIn URL.
2. A cover letter or message in the body of your email.

Your cover letter can be any length but should address your interest in NTEN’s mission and include information about previous experience or interest related to the responsibilities outlined above. Applications will be reviewed as submitted, and all applicants will receive acknowledgment of their application or request for an interview as appropriate. NTEN is an equal opportunity employer.

The selection process includes:

1. A short interview via Zoom with the Senior Program Manager; questions will be provided in advance.
2. A longer group interview via Zoom with Senior Program Manager, CPO, and other team members; questions will be provided in advance.

No travel is required for the interview process. Accommodations can be made to support accessibility, including flexible scheduling, captioning, and other options upon request.

If you have questions about NTEN or this position, please email us.