Employment

Technology Coordinator


Organization:

Love146

Type:

Full-Time

Salary:

$55,000 to $58,000

/ Yearly

Four-day week:

No


 

VISION: The end of child trafficking and exploitation. Nothing less.

MISSION: Love146 journeys alongside children impacted by trafficking today and prevents the trafficking of children tomorrow.

REPORTS TO: Tech Manager

STATUS: FTE (40 hours weekly)

SALARY: $55,000 – $58,000 Annually

BENEFITS: Organizational culture committed to self care, work-life balance, flexibility, being both values- and trauma-informed. Working alongside other mission-driven people. Comprehensive medical coverage (Comprehensive medical coverage (employee contribution is 6% – 15% of monthly premium dependent on plan selection, or 15%-20% dependent on buy-up plan selection); twenty-five (25) paid vacation days annually; ten (10) paid sick days annually; paid holidays per Love146 schedule; Employee Assistance Program (EAP); month-long paid sabbatical after five (5) years continuous employment; employee-funded benefits: voluntary vision, voluntary dental, voluntary long-term disability, voluntary short-term disability, and a 403(b) retirement plan with an employer match up to 1% of gross salary. Employment with Love146 qualifies you for the Public Service Loan Forgiveness (PSLF) Program

LOCATION: Remote in the following states: NY, TN, KY, CT, MA; Hybrid (1-2 days/week in office if location is within driving distance of Charlotte or New Haven, CT office)

OVERVIEW: 

The Technology Coordinator plays a key role in maintaining the integrity, accessibility, and utility of the organization’s data. With a strong focus on data hygiene and support for data-informed decision making, this position ensures accurate entry, consistent management, and effective use of data across systems. In addition, the Coordinator provides day-to-day technical support to staff and helps maintain essential IT systems, combining a service-oriented mindset with technical know-how to keep the organization running smoothly.

JOB RESPONSIBILITIES

Technical Management & Troubleshooting

  • Under the direction of the Tech Manager, respond promptly to staff IT support requests encompassing hardware, software, network, and account issues
  • Set up and configure new employee workstations, including laptops, phones, and email accounts
  • Collaborate with external IT vendors for advanced troubleshooting when necessary

Systems & Software Management

  • Maintain and update user accounts across systems such as Google Workspace and Salesforce
  • Organize file storage and maintain shared drives for optimal accessibility
  • Conduct basic training sessions for staff on technology tools and reinforce security best practices

Data and Database Coordination

  • Ensure accuracy and consistency in data entry across CRM, donor databases, and other platforms
  • Support staff in following data entry standards, naming conventions, and formatting protocols to ensure data quality across systems
  • Conduct regular database audits to identify inconsistencies, missing information, or duplicates
  • Collaborate with program, development, and operations teams to ensure data is properly tagged, categorized, and segmented for reporting and outreach
  • Implement data cleaning procedures, including deduplication, validation, and standardization
  • Assist with merging, archiving, or removing outdated or duplicate records, maintaining data integrity and history
  • Work with external IT providers or database administrators to resolve performance issues, ensure uptime, and maintain secure access
  • Generate standard and ad hoc reports to support program evaluation, compliance tracking, fundraising efforts, and leadership decision-making
  • Help ensure data is accessible to the right stakeholders while upholding privacy, security, and permission protocols
  • Assist with basic data analysis, dashboards, and data visualizations to help staff understand trends, service gaps, and performance indicators
  • Serve as a point of contact for staff questions related to database use, providing troubleshooting and guidance as needed

Compliance & Security

  • Handle sensitive data securely and in accordance with organizational policies and legal requirements, including HIPAA compliance
  • Assist in implementing data privacy measures, managing permission settings, and encryption protocols
  • Ensure software and security updates are applied to computers and devices, including but not limited to regular data backups and remote device management
  • Support cybersecurity initiatives by managing password protocols and providing phishing prevention training

QUALIFICATIONS & EXPERIENCE

  • Associates or Bachelors Degree, or 2-3 years of professional experience in related technology field
  • 2+ years of experience in IT support, help desk, or a related role
  • Strong knowledge of MacOS, Google Workspace, and Microsoft
  • Ability to troubleshoot common hardware and software issues
  • Strong communication skills and ability to assist non-technical users
  • Experience in a nonprofit or social services organization preferred
  • Familiarity with case management or donor database systems (e.g., Salesforce, Apricot, Raiser’s Edge)
  • Basic networking knowledge and experience with IT security best practices

KNOWLEDGE & SKILLS

  • Familiarity with the Internet as a research resource
  • Excellent communication skills, including verbal and written communication
  • Up-to-date with the rapidly changing field of computer/digital technology
  • Ability to receive a set of tasks from others and complete them in a timely manner
  • Ability to take initiative, to set priorities, work independently, and manage multiple tasks
  • Ability and willingness to adapt to a variety of duties and priorities
  • Sense of humor 

COMPETENCIES

  • Problem-solving mindset and patience in assisting staff
  • Strong organizational skills and attention to detail
  • Ability to manage multiple tasks and prioritize effectively
  • Commitment to the mission and values of the organization

Love146 is an Equal Employment Opportunity Employer

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More info
Listing Type

Employment

Job Function

Information Technology

Job Location

Connecticut, New York, North Carolina, Tennessee, Texas

Job Industry

Health/Human Services

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