Senior Manager, Salesforce Operations

Opportunity for Impact 

RootOne is a “Jewish start-up” – an innovative, dynamic initiative that is proactively inspiring a generation of teens to be more confident and proud Jews as they enter the next stage of their lives. RootOne, along with its youth-serving trip providers, redefine and deepen the typical teen Israel summer trip experience so that its impact is long-lasting. It does so by reducing the cost of participation and by diversifying Israel experiences to make them more accessible to a wider audience of Jewish teens.  

We know that an intentionally designed and well-facilitated immersive experience in Israel has the capacity to breathe vitality, passion, and commitment among Jewish teens that could directly impact the future landscape of North American Jewish life. It provides a framework that allows Jewish teens to explore many of the issues that matter most to them as adolescents and as young Jews. Research shows that outside of Jewish day school (which only a small percentage of Jewish teens in North America attend), there is no greater impact on a young person’s Jewish identity formation than an Israel trip with their peers.  

An Israel experience increases the likelihood of Jewish teens being more committed to their Jewish community in the long term, maintaining personal relationships with other Jews, and assuming leadership roles in the world. At a time when Jewish voices on campus need to be heard more than ever, the Israel experience has proven to increase the connections of young Jews to their fellow Jews and to greatly enhance their connection to Israel. At scale, this experience can radically transform the trajectory of North American Jewry. Learn more at www.rootone.org and www.jewishedproject.org. 

Position Overview 

The Jewish Education Project seeks a full-time Senior Manager, Salesforce Operations as an integral member of the operations team. We are looking for a highly motivated and talented individual to be involved in both the technical and the strategic aspects of building, maintaining, and training internal staff and external stakeholders in an existing and newly built Salesforce instance.  Reporting directly to the Senior Managing Director, RootOne, the Senior Manager will work closely with staff across RootOne, The Jewish Education Project, and third-party technical vendors. This role requires experience with Salesforce, and a genuine interest in growing skills in this area. This is an exciting opportunity for the right candidate to help shape and implement the use of Salesforce as a critical tool in RootOne’s daily operations and growth strategy.  

Key Responsibilities 

Manage Salesforce Development, Maintenance, and Technical Support: 

• Serve as RootOne’s liaison with our outside vendor for building and maintaining a new Salesforce instance, that includes the integration of and LMS, Marketing Cloud, multiple websites, and other marketing strategies (e.g. SMS). 
• Troubleshoot and problem-solve technical issues in Salesforce regarding Flow, object/field maintenance, and grant and opportunity management. 
• Establish the data maintenance processes, including integration with a shared data warehouse. 
• Provide visualized reporting using a business development tool. 
• Maintain operating procedures consistent with policies related to platform development and use.  
• User management & support- serve as a strategic partner across the agency to help colleagues understand how Salesforce (and Salesforce-native software) can help them create efficiencies and better connect their work to the work of others 
• Maintain the Salesforce report center and dashboards with reports including but not limited to grant reports, marketing & communication segmentations, and ad-hoc email lists.  
• Support continuous process improvement. Help us understand how we do things and how we can do them better to amplify our impact. 

Guide and support new data projects: 

• Serve as a liaison and an implementation partner on all new projects with outside Salesforce and other technology vendors. 
• Serve as a touchstone for internal data projects 
• Manage software test plans, including creating test cases and coordinating actual testing  
• Build and maintain a working knowledge of CRM best practices, new Salesforce features, features of our data warehouse, and participate in relevant Salesforce online communities 

Training and culture: 

• Train staff—both onboarding and continuing education—to enhance skills, increase user adoption, and support successful change management across the organization. Teach best practices for using the platform across the agency, and build training materials that include Trailhead modules to support independent learning 
• Work with the RootOne and The Jewish Education Project staff to strengthen culture of data collection and Salesforce usage; help drive adoption across the RootOne team. 
• Other duties as assigned 

Experience, Qualifications, and Competencies 

• Candidates with diverse cultural, educational, and experiential backgrounds are urged to apply 
• Minimum of 5 years of experience working with Salesforce  
• Knowledge of the Salesforce Nonprofit Starter Pack (NPSP) is required. 
• Formal certifications like Salesforce Certified Administrator, Advanced Administrator, App Builder, etc. are strongly preferred. Experience with Form Assembly and email marketing tools preferred   
• Experience preparing technical user guides and delivering training. 
• Ability to work well independently and as part of a team. 
• Excellent communications skills and ability to translate technical jargon- verbally, in writing, and through presentation – into colloquial language. 
• Excellent project management skills with attention to detail and commitment to follow-through 
• Systems thinker who can navigate the inner workings of a system and then zoom out to holistically understand how that system integrates into the larger whole of the organization 
• Computer proficiency, including experience with Microsoft Office products such as Word and Excel. 
• Proven ability to work well both independently and as part of a team. 
• Entrepreneurial spirit, creativity, and flexibility, and will display leadership in all aspects of work. 
• Organizational and time management skills, a commitment to complete independent work and work as part of a team, as well as a desire to grow professionally are essential to success.  

What We Offer  

• Salary in the range of $80,000 to $100,000 depending upon experience. 
• Three weeks paid time off in year 1; increasing incrementally on a set schedule 
• Comprehensive health insurance 
• Paid family leave 
• 401k plan 
• Commuter benefits 
• Early close on Fridays for Shabbat and closed for most Jewish holidays  
• Shortened summer hours 
• A positive work environment with exposure to great learning opportunities and the chance to work with some of the top professionals in the field of Jewish Education 

How to Apply 

• Please submit resume and cover letter to careers@JewishEdProject.org. Please include the job title in the email subject line 
• Resume submissions will be reviewed on a rolling basis 
• The Jewish Education Project is an equal opportunity employer  

Location: Hybrid work environment with Tuesdays, Wednesdays, and Thursdays at 520 Eighth Avenue, 12th Floor, New York, NY 10018. 

RootOne and The Jewish Education Project aims to select, place and train the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all our employees in compliance with applicable local, state, and federal laws and without regard to non-work related factors such as race, color, religion/creed, gender, national origin, age, disability, marital status, sexual orientation, veteran status, or any other protected class. We encourage and support diversity and tolerance in our workplace.