Information Technology Support Specialist

Position: Information Technology Support Specialist

(PART TIME / 15-18 Hrs. Weekly)

Position Dates: July 1-November 30, 2023

Hourly Rate: $21-$25

Reports to: Director of Systems and Technology

Position Overview

Adventure Cycling Association seeks a dynamic and well-organized/part-time (15-18 hours per week) IT Support Specialist to provide hardware, software, and systems-level support to our staff to accomplish the multifaceted programming and services that we offer in support of America’s traveling cyclists.

The ideal candidate will be a team player who works well in a fast-paced environment, meets deadlines and works well under pressure. The candidate will ideally have experience in both Windows and iOS operating systems environments. The position is based at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana.

About Adventure Cycling

As the largest nonprofit cycling organization in the country, Adventure Cycling has an impactful voice in policies and programs that advance the safety and accessibility of cycling. Adventure Cycling serves its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. Adventure Cycling headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, Kootenai, Pend d’Oreilles, and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity, and Inclusion

The Staff and Board of Directors of Adventure Cycling Association believe in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel must be available for everyone.

We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities.

The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization, we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Key Responsibilities

• Oversee technology help desk support requests submitted to ConnectWise service board and through Jira, resolving issues whenever possible, elevating unresolved tickets as needed, and coordinating with appropriate internal and external resources as necessary.
• Provisioning and deploying computers and software to both onsite and remote staff.
• Maintaining the organization’s IT Asset Management Tool, ensuring accountability and utilization of all hardware including laptops, desktop computers, and peripherals.
• Administer the Microsoft 365 system, including but not limited to: Teams, SharePoint, Exchange Server, and Azure Active Directory applications.
• Manage IT requirements and support with third-party Managed Service Provider (MSP)
• Provide or perform systems training with staff during onboarding and with transitions to new technology.
• Provide Tier 1 Information Technology support to staff on all Microsoft 365 software, VPN and firewall, and operating systems configuration and maintenance.
• Troubleshooting both hardware and software-related issues as required.
• Perform general IT troubleshooting, technical support with staff over existing systems, and other IT duties as assigned.

Required Qualifications

• At least 1-3 years of experience in administration and end-user support of Microsoft 365 suite, and Windows OS.
• At least 1-3 years of experience with administering both Windows-based and iOS operating systems, hardware, and applications.
• Advanced proficiency in business applications, such as Microsoft Office Suite
• Understanding and willingness to engage with issues of institutional and structural racism or bias and their impacts on our organization and community.
• Commitment to equity and inclusion and to learn and respect differences of race, ethnicity, gender identity or expression, ability, religion and socioeconomic circumstances and class.

Preferred Qualifications

• A minimum of 3 years of relevant information technology experience.
• Strong SharePoint and Microsoft 365 expertise.
• Experience with MySQL or Access databases.
• Experience with Microsoft Dynamics 365.
• Experience with hardware and inventory management preferred.
• Information Security fundamentals and training.
• Strong time management and organization skills to align workload with competing requests and departmental priorities.
• Positive attitude and desire to solve complex technical problems.

Physical Requirements

Elements of job duties may require occasional moving of up to 15 pounds and the ability to occasionally stoop, kneel or crouch; candidates not able to meet such demands can possibly work with staff or others to accommodate.

Compensation, Schedule, and Benefits

This is a part-time, temporary position (average 15-18 hrs/week) through November 2023. Schedule varies by supervisor, but is generally M-F, 8am-5pm MST. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal-opportunity employer.

How to apply

To apply, submit your cover letter and resume to our Submittable site HERE.