Director of Information Systems

Organization: The Schwartz Center for Compassionate Healthcare

Job Title: Director of Information Systems

Location: (Remote)

Hours: 40 hours per week, Weekdays

Reports to: Chief Operating Officer

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with international reach, with nearly 800 organizations in the US, UK, Ireland, Canada, Australia and New Zealand conducting the Schwartz Rounds program. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center’s evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partner organizations, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.

We are also looking to strengthen our community of compassionate care champions, who are the leaders running our programs across the globe, and to further develop our Schwartz Compassionate Care Model and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue through program fees. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You love using the power of data and technology to make things work more effectively for partners and the teams and departments that serve them. You approach complex problems thoughtfully and collaboratively. You see opportunities for us to make fuller use of our applications and data to more fully support our goals. You know how to juggle multiple projects, and you keep the big picture in view while keeping track of details. You’re committed to continually improving your own skills and those of your team. You want to be part of a team connected and invested in a mission to create a better healthcare world.

ABOUT THE WORK: 

The Director of Information Systems plans and executes organization-wide information systems strategy and oversees the Information Systems Team in executing this strategy. Primary responsibilities include ensuring optimal support for key information systems, providing oversight into strategy and operations, project management, vendor relations, and managing the Information Systems Team. The position reports to the Chief Operating Officer and supervises the Data Coordinator.

• Builds a culture of customer service within the Information Systems team. Creates and oversees customer service processes for supporting end users in their effective use of organizational information systems.
• Builds the information and application ecosystem at the Schwartz Center in a way that best meets the organization’s operational and reporting requirements. Identifies opportunities for information systems to further the organization’s strategy.
• Manages projects related to key business applications, including Salesforce, Intacct, LearnUpon, Cvent, Emma, partner website portal, and related integrations. Leads change management and communication efforts in support of information systems initiatives.
• Provides oversight for the continual improvement of the Salesforce system. Works closely with the information systems team, internal staff, and external stakeholders to identify opportunities to innovate and improve business processes. 
• Ensures data systems and requirements are incorporated into organizational planning and development.
• Establishes policies, practices, and security measures to safeguard information resources and comply with compliance requirements.
• Ensure that the Schwartz Center complies with the IT governance, data privacy, and cybersecurity protections of the Mass General Brigham infrastructure.
• Supervises Information Systems staff and supports their professional development.
• Provides oversight to staff members across the organization who manage the daily operations of multiple data systems and tools. May serve as a thought partner for the Development team in the operation, planning, and management of the Atlas system.
• Provides backup application support as needed.

WE’RE A GOOD FIT IF YOU HAVE: 

• 8-10 years of experience leading organizations in the effective use of information systems
• A customer-service approach to serving partners and colleagues. Strong communication skills, relationship-building, the ability to manage up and across, and equanimity in working with a variety of personal styles
• Prior experience working with Salesforce, learning management systems (LMS) required
• Prior experience designing and managing support processes
• Strong understanding of database concepts and methods of systems integration, including API management and implementation
• Prior experience supervising personnel
• Strong analytical and organizational skills, including flexibility to manage multiple projects and the ability to delegate
• Comfortable working within the guidelines of a larger institution
• Flexibility to work some evenings and weekends as necessary

For a deeper look at our vision and team, read more here.

Note: Remote: Monday-Friday 9am EST – 5pm EST. Required onsite meetings in Boston 2-3 times per year.

TO APPLY:

To be considered for the Director of Information Services role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

• Go to org/careers
• Click ‘Search Careers’
• In the search field, enter Job ID number RQ4055840
• Follow the online instructions from there