Who We Are:
FoodCorps partners with schools and communities to nourish kids’ health, education, and sense of belonging so that every child, in every school, experiences the joy and power of food. Our AmeriCorps members serve alongside educators and school nutrition leaders to provide kids with nourishing meals, food education, and culturally affirming experiences with food that celebrate and nurture the whole child. Building on this direct service, FoodCorps advocates for policy change, grows networks, and develops leaders in service of every kid’s health and wellbeing. Our goal is that by 2030, every child will have access to food education and nourishing food in school.
What We’re Looking For:
FoodCorps is seeking a Salesforce Program Manager to join our internal systems and evaluation team. This person will step into an ambitious multi-year project to build a service experience platform (the future home of service recruitment, impact activity tracking, alumni, and community learning) through the implementation of Salesforce Experience Cloud, integrated with a highly customized Nonprofit Success Pack (NPSP) org. The role reports to our Director of Salesforce Systems and will work closely with internal program leads, as well as external partners to establish a complete vision of the FoodCorps Salesforce ecosystem and implement ideas into reality.
This full-time, remote position can be based anywhere in the United States, with occasional travel to attend events or visit our programs in the field.
Who You Are:
You are an experienced technologist who sees technology as a bridge to equity, communication and ultimately, positive change. You are passionate about FoodCorps’ mission and the way that Salesforce can be used to facilitate delivery, impact, and accountability in our work. You’re comfortable drawing upon a combination of analytical, technical, planning and communication skills. You thrive in identifying and translating the requirements of end-users, managing the iterative design of solutions, and guiding collaborators through process changes. You have the ability to prioritize and manage projects across multiple teams, while ensuring a balanced pace of work. You are committed to centering the needs of the people being served in all aspects of software development.
Responsibilities:
Platform Strategy
Content
Platform Management & Moderation
Skills/Qualifications:
FoodCorps partners with schools and communities to nourish kids’ health, education, and sense of belonging so that every child, in every school, experiences the joy and power of food. Our AmeriCorps members serve alongside educators and school nutrition leaders to provide kids with nourishing meals, food education, and culturally affirming experiences with food that celebrate and nurture the whole child. Building on this direct service, FoodCorps advocates for policy change, grows networks, and develops leaders in service of every kid’s health and wellbeing. Our goal is that by 2030, every child will have access to food education and nourishing food in school.
What We’re Looking For:
FoodCorps is seeking a Salesforce Program Manager to join our internal systems and evaluation team. This person will step into an ambitious multi-year project to build a service experience platform (the future home of service recruitment, impact activity tracking, alumni, and community learning) through the implementation of Salesforce Experience Cloud, integrated with a highly customized Nonprofit Success Pack (NPSP) org. The role reports to our Director of Salesforce Systems and will work closely with internal program leads, as well as external partners to establish a complete vision of the FoodCorps Salesforce ecosystem and implement ideas into reality.
This full-time, remote position can be based anywhere in the United States, with occasional travel to attend events or visit our programs in the field.
Who You Are:
You are an experienced technologist who sees technology as a bridge to equity, communication and ultimately, positive change. You are passionate about FoodCorps’ mission and the way that Salesforce can be used to facilitate delivery, impact, and accountability in our work. You’re comfortable drawing upon a combination of analytical, technical, planning and communication skills. You thrive in identifying and translating the requirements of end-users, managing the iterative design of solutions, and guiding collaborators through process changes. You have the ability to prioritize and manage projects across multiple teams, while ensuring a balanced pace of work. You are committed to centering the needs of the people being served in all aspects of software development.
Responsibilities:
Platform Strategy
- Collaborate and build relationships with end-users and partners during the project initiation phase: setting project and feature backlog priorities, and defining scope.
- Develop detailed business & functional requirements, including use cases, user stories and wire-frames.
- Conduct User Acceptance Testing and end-user training.
Content
- Help develop knowledge articles and other training/success content.
- Assist with a phased transition of deprecating several external platforms in favor of communities.
- Lead feedback sessions to ensure that the design of the new platform is collaborative and user-friendly.
- Mobilize users to perform data upkeep through duplicate management, report management, and dashboard development.
Platform Management & Moderation
- Review platform content and monitor data and automation health.
- Provide users with technical support, and log and track system problems through resolution.
- Raise possible issues or concerns to internal collaborators.
- Design and lead training/FAQ opportunities for users to increase engagement, boost user confidence, and garner feedback for areas of improvement.
Skills/Qualifications:
- Understanding of Salesforce Experience Cloud – design, functionality, strategy.
- Experience with Salesforce.com products.
- Project management experience with external and internal teams – ability to problem-solve across diverse collaborators.
- Outstanding communication skills.
- Demonstrable ability to translate business needs into technological solutions.
- Customer service experience preferred.
- demonstrated ability managing online communities.
- Fundamental point & click Salesforce administrator experience.
