Location: (Remote/Hybrid)
Hours: 40 hours per week, Weekdays
ABOUT YOU:
You love using the power of Salesforce to make things work better. You’re curious about what users need and deliberate in designing solutions. You see opportunities to improve how we configure and manage our data. You’re good at the technical side of Salesforce, and at explaining technical concepts in plain language. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.
ABOUT THE WORK:
The Schwartz Center uses Salesforce and related applications to support its rapidly growing membership and program operations. The Salesforce Administrator position will have primary responsibility for the configuration, administration, and end-user support for the Salesforce system, and be the primary technical resource with vendors. This position will also serve as a technical resource for Intacct ERP administration and provide support for its integration with Salesforce. The Salesforce Administrator reports to the Systems Integration Manager and works closely with a 3-person Information Systems Team.
- Manages Salesforce and related applications including configuration, integrations, reports, dashboards, workflows, and user access permissions.
- Handles both basic administrator functions for Salesforce, as well as complex data management operations, including the preparation of annual engagement reports for members.
- Serves as a primary resource for managing and responding to service requests related to Salesforce.
- Provides technical support and manages maintenance activities for Intacct ERP platform, including integration with Salesforce.
- Supports effective information management practices through hands-on work with data, audits of data entry by fellow staff, regular communication to users, and proactive recommendations.
- Coordinates and/or conducts the flow of information between Salesforce and all other data collection and CRM systems.
- Works closely with Information Systems team and organization stakeholders to evaluate, scope, and complete improvement requests for Salesforce.
- Makes recommendations for how Salesforce can be better utilized to support changing business and technical requirements.
- Documents the system configuration and tasks sufficiently to support long-term sustainable administration of the system.
- Assists with end user training on system basics.
- Remains engaged with vendors and user communities and pursues related learning opportunities to remain current on the platform’s technical capabilities and related best practices.
WE’RE A GOOD FIT IF YOU HAVE:
- Minimum of three years of experience administering a CRM system, with a strong preference for Salesforce administration experience. Additional training will be provided.
- Salesforce Administrator certification is preferred, as is Intacct or general ERP experience. Bachelor’s Degree or Associate Technical Degree is required.
- A client-service approach to serving members and colleagues
- Strong analytical skills
- Strong communication skills including relationship-building, the ability to manage up and across, equanimity in working with a variety of personal styles, and the ability to explain technical concepts clearly for a non-technical audience.
- Strong commitment to quality work; the ability to think critically and creatively; dependable initiative and good judgement
- Flexibility to handle multiple tasks at once and shift priorities
- Comfortable working within the guidelines of a larger institution
- Flexibility to work some evenings and weekends as necessary.
- Desire to be a part of an organization that is creating a better healthcare world.
For a deeper look at our vision and team, read more here.
TO APPLY:
In order to be considered for the Salesforce Administrator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3215662
5) Follow the online instructions from there
