Overview of Meals on Wheels America
Meals on Wheels America is the leadership organization supporting the more than 5,000 community-based programs across the country that are dedicated to addressing senior isolation and hunger. This network serves virtually every community in America and, along with more than two million staff and volunteers, delivers the nutritious meals, friendly visits and safety checks that enable America’s seniors to live nourished lives with independence and dignity. By providing funding, leadership, education, research and advocacy support, Meals on Wheels America empowers its local member programs to strengthen their communities, one senior at a time.
Position summary
Reporting to the Annual Fund Director and collaborating day-to-day with other members of the Development team, this position will use data-driven decision making, revenue forecasting, prospect research and pipeline analytics to inform, support, bolster and evaluate fundraising initiatives at Meals on Wheels America. The position will be responsible for managing data requests across the Development team through data research and analysis, dashboards, lists and other reporting tools designed to support year-over-year fundraising growth.
Duties and responsibilities
Donor Data Management
Tracking & Reporting
Prospect Research
Qualifications
Please consider applying if you meet 75% of the qualifications.
Benefits - Competitive base salary, medical, dental, vision, life, AD&D, short and long-term disability, 403(b) contribution with company match, paid time off, 11 paid holidays per year, paid parental leave, flexible schedules, Employee Assistance Program, legal & pet insurance options, and more.
Meals on Wheels America is an Inclusive Workforce/Employer and encourages applications from qualified persons of every race, ethnicity, national origin, religion, sex, age, veteran status, sexual orientation, and disability.
The organization’s office is in Arlington, VA, but most staff are currently working from home due to the COVID-19 epidemic.
Meals on Wheels America is the leadership organization supporting the more than 5,000 community-based programs across the country that are dedicated to addressing senior isolation and hunger. This network serves virtually every community in America and, along with more than two million staff and volunteers, delivers the nutritious meals, friendly visits and safety checks that enable America’s seniors to live nourished lives with independence and dignity. By providing funding, leadership, education, research and advocacy support, Meals on Wheels America empowers its local member programs to strengthen their communities, one senior at a time.
Position summary
Reporting to the Annual Fund Director and collaborating day-to-day with other members of the Development team, this position will use data-driven decision making, revenue forecasting, prospect research and pipeline analytics to inform, support, bolster and evaluate fundraising initiatives at Meals on Wheels America. The position will be responsible for managing data requests across the Development team through data research and analysis, dashboards, lists and other reporting tools designed to support year-over-year fundraising growth.
Duties and responsibilities
Donor Data Management
- Serve as lead Development project manager for donor data related projects and work with the database team to manage, prioritize and complete data projects. Manage ad-hoc and troubleshooting requests.
- Manage the quality control of donor data in the database (netFORUM) to ensure the cleanest and most accurate output for donor communications.
- Leads specifications, and quality control for all donor & prospect lists to ensure lists are accurate and meet communication objectives
- Responsible for specifying and project managing all donor screenings and data appends. Work with database team and vendors to proactively identify data screening and update needs such as NCOA.
- Implement and maintain prospect management system in database. Manage prospect pipeline data that allows for tracking and reporting on an ongoing basis.
- Work closely with database team to ensure timely, accurate and secure data transfers and overlays between in-house systems and external vendors.
- Work with Development team to develop and customize marketing automation and communication series for various donor segments
- Develop power user expertise in netFORUM and various data visualization tools to generate lists and timely reporting. Train development staff members on the use of netFORUM and other systems as needed.
Tracking & Reporting
- Analyze and interpret donor data trends in collaboration with Development team to build and inform strategies.
- Using netForum, Engaging Networks and Tableau, produce regular and ad-hoc reports for development and finance departments to ensure effective tracking and management of donations and monitor progress toward revenue goals.
- Work with Development team to track and report on donor segment performance, retention rates, and progress against quarterly benchmarks to influence donor engagement strategies.
- Produce regular and ad-hoc reports on pipeline progress, proposals and prospect management.
- Utilize modeling and assess data to assist in forecasting revenue.
- Collaborate and coordinate with key stakeholders – including communications and data teams and other vendors - to evaluate performance of campaigns as well communications to donors and prospects (including email and mail) and produce reports that generate actionable insights.
Prospect Research
- Research and analyze information on corporate, individual, foundation and institutional donors. Provide research support to key leadership and relationship managers to inform development strategies and advance potential donor relationships.
- Screen, and rate potential donors, and proactively identify new prospective major and principal gift individual donors.
- Work with vendors and the development team to apply donor modeling and analysis to internal systems.
- Ensure research is accurate and up to date – and living in database.
Qualifications
- 3-5 years’ of fundraising or relatable experience
- Ability to understand and interpret processes and data needs
- Knowledge of best practices to share information between databases
- Advanced skills in creating and customizing reports
- Strategic thinker with strong math and analytical skills
- Familiarity with revenue forecasting and data modeling
- Experience with online fundraising platforms (Engaging Networks preferred) and donor databases (netFORUM preferred)
- Strong written and oral communication skills and an ability to translate complex data requirements into plain language for staff and vendors.
- Highly collaborative with a can-do attitude and a passion for our shared work as an organization
- Embodiment of our organizational values of teamwork and optimism
- Expertise in Microsoft Office suite, especially Excel
- Strong project management track record. Ability to track multiple projects at a time and to prioritize appropriately.
- Problem solving abilities paired with excellent judgment
- Attention to detail
- Models the Association's cultural attributes of collaboration, learning, accountability, and service, augmented by a strong commitment to Race Equity, Diversity, and Inclusion
Please consider applying if you meet 75% of the qualifications.
Benefits - Competitive base salary, medical, dental, vision, life, AD&D, short and long-term disability, 403(b) contribution with company match, paid time off, 11 paid holidays per year, paid parental leave, flexible schedules, Employee Assistance Program, legal & pet insurance options, and more.
Meals on Wheels America is an Inclusive Workforce/Employer and encourages applications from qualified persons of every race, ethnicity, national origin, religion, sex, age, veteran status, sexual orientation, and disability.
The organization’s office is in Arlington, VA, but most staff are currently working from home due to the COVID-19 epidemic.
