Reporting to the director of research and development operations, the database and development operations manager will be a critical member of the Health Equity International (HEI) development team and the organization as a whole. This collaborative role will oversee the management of Raiser’s Edge NXT including data entry, the gift acknowledgment process, the Annual Celebration pledge and donation process, webinar and event support, and other related duties.
Additionally, this individual will support the president’s calendar management and serve as the main point of contact for phone and email monitoring, board administration, and board meeting minutes. This individual will work closely with the director of research & development operations, the director of communications, the finance team, senior leadership, and the board of directors. The ability to be organized, prioritize work and commitments, offer sound judgment, and utilize well-honed problem-solving skills are essential to this role.
This position is full-time, non-exempt, and benefits-eligible.
This is a hybrid position, and the individual in this role must be able to travel to Newton, MA, on Mondays and Thursdays. Parking is free and the office is within walking distance of the Newton Centre Green Line T station (D line).
Essential Functions and Responsibilities
- Provide administrative support to the president, staff, board, and office as needed
- Manage the RE NXT database following best practices for gift processing, coding, tracking, and reporting
- Manage the gift acknowledgment process, including preparing and printing acknowledgments and staying up to date on RE NXT mail functionality
- Produce and maintain a suite of reports that provide insights into dollars raised, constituency participation, engagement insights, annual fund metrics, annual report donor lists, and other metrics and lists as needed
- Function as the knowledge expert for RE NXT and assist with the creation of policies and procedures around its use
- Update and maintain constituent records in RE NXT
- Evaluate and continuously improve data integrity, including input procedures. Establish standard routines for checking the accuracy and completeness of data.
- Manage imports/exports of data, mailings, mail merges, and data entry
- Provide administrative and logistical support for Annual Celebration and other in-person and remote events including registering and managing attendees, procuring goods and supplies, creating and running AV, and other duties as needed
- Other duties as required
Qualifications
- Three years minimum of work experience in the development field are preferred
- High proficiency with Raiser’s Edge NXT, Microsoft Office, Word, Excel, Google Workspace, and Smartsheet. Experience with data visualization preferred
- Ability to work both independently and as part of a team to establish and build effective working relationships with board members, hospital leadership, and outside vendors
- Must be able to meet deadlines, balance multiple projects, and be highly detail-oriented
- Be willing to occasionally address situations on short notice that require immediate action
- Availability during evening hours for quarterly board meetings, the Annual Event, and occasional online and in-person events
- Have enthusiasm for working with a collegial, nimble team in a flexible work environment who have a deep commitment to our patients and hospital staff in Haiti
About HEI/SBH:
We are a dynamic and committed team dedicated to health equity and improving global health. Our small Boston-area office oversees financial management and fundraising for St. Boniface Hospital (SBH), located in southern Haiti. SBH is run entirely by Haitian staff and reflects HEI’s mission and values: we believe in local leadership, strong community partnerships, and that all people deserve high-quality, dignified health care.
This is an excellent opportunity for a development professional looking to take the next step in their career. HEI offers competitive salaries and generous benefits to its employees and our office environment fosters openness and collaboration across teams.
HEI/SBH is an equal opportunity employer and all qualified candidates are encouraged to apply.
Compensation:
- Salary range $60,000-$68,000; commensurate with experience
- 401(k) with employer match
- Health, dental, and vision insurance
- Generous vacation and sick time
- Hybrid schedule
How to Apply: Please submit your cover letter, resume, salary requirements, and available start date to Kate Hanson, Director of Research and Development Operations khanson@haitihealth.org with the subject line Database and Development Operations Manager. Only applications that include a cover letter will be considered.
Please note that applications will be reviewed on a rolling basis. Due to the high volume of applicants, we will only contact those who are being considered for an interview. Thank you for your interest in HEI/SBH.
