Organization
Doctors Without Borders/Médecins Sans Frontières (MSF) is a vibrant movement made up of people from around the world who share a common purpose: to help save lives and alleviate human suffering by delivering medical care where it is needed most. MSF teams include doctors, nurses, epidemiologists, mental health professionals, logistics experts, and many others who are committed to providing humanitarian aid. Since 1971, teams have been working tirelessly to help communities caught in crisis, including people affected by armed conflict and survivors of natural or human-made disasters. MSF is independent and impartial and provides aid to people regardless of gender, race, religion, or politics.
MSF’s impact over the past 50 years is a testament to aid workers who have dedicated their time and expertise to these vital humanitarian operations. As an international organization, MSF has medical projects in over 70 countries and sees millions of patients every year. While MSF is an emergency response organization, teams also work in countries facing longer-term or chronic public health crises. MSF engages in pioneering medical research and develops innovative solutions to the challenges facing teams on the ground, including pre-packaged and pre-positioned disaster kits in anticipation of an emergency, mobile surgical theaters that can be used in a war zone, and an inflatable hospital that can be used to meet emergency needs. MSF was originally founded by doctors and journalists who believed in the value of bearing witness alongside the core work of treating patients. They hoped that by bringing abuses to light they could help bring them to an end. MSF speaks out on issues including the impact of harsh migration policies on our patients, the plight of civilians trapped in conflict zones, and the health needs of people suffering from discrimination or neglect. MSF’s Access Campaign is dedicated to advocacy for greater access to essential medicines, vaccines, and other health products.
Development Team and Role Description
MSF USA’s dynamic Development Department is responsible for raising ~$700 million annually in private funds to meet the financial needs of our organization and to enable the independence of our humanitarian action. Our Development Department includes five donor segments (Mass; Mid-Level; Major Gifts; Foundations & Corporations; and Planned Giving) as well as Research & Analytics, Channels, Operations, and CRM Strategy functions. The fundraising team is composed of almost 90 staff, mostly based in New York City, responsible for engaging the support of more than one million donors across the US.
The Associate Director, Data Analytics will focus on the use of innovative reporting and advanced analytics to inform MSF's data-driven approach to fundraising, marketing, digital communications, and supporter engagement. This includes measuring the impact of fundraising campaigns, digital platforms, and integrated channel marketing, while also looking for new, integrated ways to build and engage our online and offline audiences. The Associate Director plays a leadership role on the Data Analytics team and contributes to the overall strategy and roadmap of MSF USA analytics work.
Responsibilities
Strategy & Knowledge Development & Implementation (30%):
· recommend and utilize best practices (technical, legal, governance, business process) that protect MSF USA’s valuable data assets and democratize their use by business stakeholders;
· provides support for revenue projections, identifying trends in the donor base and analysis for quarterly/annual planning and Board reporting;
· will work with staff in developing data analysis tools, reports, analyses and predictive models, using advanced analytical techniques and artificial intelligence;
· participates in discovery processes with stakeholders to identify audience/channel goals and scope business requirements, makes recommendations for data analytics, and supervises projects in alignment with team objectives;
· use transformation tools (e.g., Python, Tableau Prep) to maintain a well-tested analytical layer (e.g., modeling donor data from multiple sources into an event stream);
· mentor others on the team on data warehousing and analytics best practices to keep our analytics swift and reliable;
· advise CRM Strategy team on architecture decisions that impact data quality and use;
· collaborate with infrastructure and technical teams in MSF-USA to architect complex data pipelines, plan work, and set team policy;
· present and explain sophisticated and technical projects to technical and non-technical audiences.
Leadership and Management (20%):
· leadership role in managing the Data Analytics team, overseeing a team of four with one direct report;
· contributing to Research & Analytics team and strategy.
· advise Director, Research & Analytics, and other senior leaders on areas of strategic value for focused analytics work; key infrastructure and technology needs; and approaches to scaling and automating analytics;
· oversee team workload and output.
Documentation, Reporting & Data Management (20%):
· participate in the evaluation, selection and development of data analysis products, including dashboard and reporting tools;
· lead the process of documentation within the Data Analytics team.
Communication (20%):
· support and, as appropriate, develop ongoing communication loops with business stakeholders to inform them of upcoming products and service releases, promote opportunities for collaboration, and solicit feedback and feature requests;
· facilitate the communication and understanding of analyses, results dashboards, key performance indicators, file trends, and data analytics products to optimize fundraising efforts.
Policies and Procedures (10%)
· contribute to data quality and data governance policies and procedures, including but not limited to implications regarding data use, acquisition, retention, destruction, archiving, and ethics.
Person Specification
The successful candidate will be expected to demonstrate evidence of the following skills, capabilities, and experience:
Required
· minimum 8 to 10 years of related work experience or an equivalent combination, including at least 3 years experience at a senior management level, preferably in a non-profit and/or marketing environment;
· proven ability to access, manipulate and utilize relational data;
· experience leading and managing a large multi-disciplinary team or complex program;
· experience cultivating and managing relationships with senior-level executives, and/or external marketing contacts;
· experience fostering an environment of creativity and professional growth;
· experience in program management, including broad financial responsibility and measuring results of strategic plans and programs;
· experience with PC operating systems and hardware, office productivity/graphics software and desktop utilities.
Desirable
· extensive experience with SQL and data warehousing concepts;
· experience with statistical software package (SPSS, SAS, STATA, or equivalent);
· web analytics experience;
· master's degree or extensive professional experience;
· extensive management experience including the ability to motivate, lead, set objectives, manage performance, and help with conflict resolution on a large multi-disciplinary team;
· excellent writing, presentation, communication, mediation, and negotiation skills;
· experience developing, implementing, measuring, and evaluating multifaceted strategic marketing initiatives, plans and programs;
· non-profit fundraising experience;
· familiarity with Salesforce platform
Appointment Details and How to Apply
MSF-USA is being assisted in this appointment process by the executive search firm Society.
Applications should consist of:
1. a concise cover letter (ideally no longer than two pages), addressing the criteria in the Person Specification;
2. an up-to-date curriculum vitae;
3. names and contact details of three references (these references will only be approached at the final stage of the process, and only with your express permission).
General advice on how to write a strong CV and a strong cover letter can be found on our website.
To upload your documents via Society’s website, click here.
The deadline for receipt of applications is midday (EST) on Friday, May 5th, 2023.
Shortlisted candidates will be invited to interview with MSF-USA in late May.
An appointment will be made subject to receipt of satisfactory references. The appointed candidate will be offered a salary that is commensurate with their experience and the seniority of their new role.
The salary range for this position is USD $123,000 to $131,000. The compensation package includes paid time off, health insurance, vision and dental insurance, life insurance, FSA and commuter benefits, 401(k) plan, and hybrid work arrangements, among other benefits.
MSF- USA requires that all prospective employees present proof that they are fully vaccinated and boosted against COVID-19 or seek a reasonable accommodation for mental health or medical reasons, prior to their first day of employment. Updated COVID-19 booster shots are also strongly recommended.
MSF- USA is committed to building a diverse, unbiased, and inclusive workforce. MSF-USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the humanitarian aid sector are encouraged to apply.
If you have a disability and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing inclusion@society-search.com.
