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Streamlining operations

Nonprofits understand the important strategic role technology plays in fundraising and programs. Partly because technology funding for mission-related activities is easier to secure, and revenue returns justify fundraising investments. In contrast, operations are commonly underfunded because nonprofits are often unfairly evaluated on how little they spend on expenses that are necessary to maintain and grow the organization.

In this course, you’ll get familiar with technologies that support finance, HR, administration, and operations. You’ll learn how tech can be used to streamline work and automate redundant tasks. And, you’ll look at ways you can work with staff, vendors, and other organizations to better take advantage of existing tools.

While we’ll discuss tech, the course will be more about business processes and how technology can support them. Used wisely, technology can reduce data entry burdens, improve communications, and help administrative staff more effectively and efficiently support your organization’s work.

Next course

Check back soon for course schedule updates.

Cost per course

Members $125/Non-members $250

Qualifying credits

NTEN professional certificate

Certified Fund Raising Executive

Certified Association Executive

Course overview

Business process analysis

Break down work processes into steps that can be streamlined or automated.

Paperless processing

Replace paper processes with automated, online processes.

Collaborative communication

Understand how to use collaborative technology to improve staff coordination and knowledge management.

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While I had some information about Teams and Slack before this lesson, I am thrilled to have learned about swimlanes and Lucid! Thank you so much for this course and this information!

- Former course participant

Meet the presenter

Peter Campbell

Peter Campbell

Principal Consultant, Techcafeteria

Peter Campbell is an experienced technologist and consultant who has been working primarily in the nonprofit sector for over 20 years. Having held VP IT, IT Director, and CIO for organizations like Goodwill Industries of San Francisco, Earthjustice, and Legal Services Corporation, along with 15 years of It management at commercial law firms prior to 2000, he brings a broad range of experience in knowledge management, CRM, information security, business process analysis, and other technical skills to the table. Information about his services can be found at

Looking for more ways to learn?

Take charge of your professional development with these other learning opportunities.

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If finances are tight, apply for a scholarship for an NTEN course or professional certification. Availability limited.Learn about scholarships

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