Improving outcomes with human-centered design thinking

Are you a problem solver who loves nothing better than seeing the system, program, or product you built actually solve the problem it was meant to solve? Then it’s time to demystify human-centered design.

Human-centered design is a practical process for designing systems, programs, and products to drive the outcomes you and your organization care about the most. It’s also a mindset that will change the way you approach your work.

Don’t be misled by the design reference — it’s a best practice that can be applied anywhere and by anyone, whether it’s to identify the right tech to support operations, develop a new program for those you serve, or even build new apps and websites.

In this course, we’ll start with the fundamental principles and rationale behind human-centered design, spend time with examples of nonprofits and social enterprises that have successfully leveraged human-centered design, learn the how-tos, and do a little practicing.

You’ll leave with next steps for applying human-centered design fundamentals to work at your organization. 

Next course

Check back soon for course schedule updates.

Cost per course

Members $125/Non-members $250

Qualifying credits

NTEN professional certificate

Certified Fund Raising Executive

Certified Association Executive

Course overview


Understand the essential mindsets and practices of human-centered design.

Discovery and design

Learn the methods that lead to the right solution for the right problem.

Build, measure, and learn

Plan to build for feedback and evolution by measuring impact and determining next steps to improve.

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For anyone who cares deeply about building systems, programs, or products for maximum impact, human-centered design is a fundamental skill and an essential mindset.

- Instructor Eve Lacivita

Meet the presenter

Eve Lacivita

Eve Lacivita

Pronouns: she/her


EBL Impact Strategies

Eve founded EBL Impact Strategies to make a difference by bringing the methods that create great tech products to the human services space. Over 20+ years of tech leadership and 10+ years of developing strategies and programs for non-profits, she has created an approach that combines human-centered design, social impact measurement, and tech innovation to craft strategies and services that measurably deliver better outcomes for beneficiaries - and satisfy funders.

Looking for more ways to learn?

Take charge of your professional development with these other learning opportunities.

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