As technology evolves, employees must have the knowledge and skills necessary to achieve organizational and career goals. Most working adults identify as a member of one of four generational groups – baby boomers (58 to 76 years old), Gen X (42-57 years old), millennials (26 to 41-year-old), and Gen Z (10 to 25 years old). In this course, participants will understand how individuals best receive information based on their stage of life and learn technology training techniques that are effective when working with multiple generations. Afterward, participants will practice designing a multi-generational training plan that help staff increase their skills, knowledge, and confidence.
Learning objectives
Develop person-center thinking
Practice understanding and valuing the individual’s unique experiences, feelings, and perspectives, which will help inform training decisions.
Identify training techniques
Seek and select training techniques that could be helpful in teaching technical skills.
Build a training plan
Create a training plan that focuses on the learning needs of various generations.
Curriculum outline
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