Building digital inclusion with community engagement

Community engagement is a vital step in the development of locally-driven programs and advocacy for digital inclusion. It is the strongest form of needs assessment for informing programs. In addition, community engagement strategies provide research and data that can persuade local, state, and federal policymakers and multi-sector leaders to collaborate and invest in closing digital divides.

In this course, you’ll be introduced to the role an engaged community plays in strategies to increase adoption. You’ll learn about trends in engagement, the reasons behind these trends, and how to communicate these findings. You’ll dig deep into ways to understand community needs and increase social equity through a focus on the principles of inclusivity. The second part of this course will give you strategies and skills you can use to plan effective public participation.

Next course

Check back soon for course schedule updates.

Cost per course

Members $125/Non-members $250

Qualifying credits

NTEN professional certificate

Certified Fund Raising Executive

Certified Association Executive

Course overview

Needs assessment

Apply public participation planning to solving issues of public concern.


Describe social equity concerns in civic engagement.


Explore different types of public participation scenarios and tactics.

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Want to learn how to increase social equity? Start by focusing on principles of inclusivity.

- Instructor Autumn Glover

Meet the presenter

Autumn Glover

Autumn Glover

Autumn Glover, is an urban planner passionate about the intersection of race, place, and health. She has worked at Ohio State and Wexner Medical Center for more than ten years in progressive leadership roles including strategic planning, community, and local government partnerships. Currently, she serves in a dual role with Wexner Medical Center and Partners Achieving Community Transformation (PACT). She leads multiple civic and community engagement projects for the medical center, including the development of a prevention-focused healthy community center and an enterprise-wide health equity and anti-racism strategy. She is a founding staff member of PACT, currently serving as President of the nearly ten-year-old nonprofit “community quarterback.”

PACT is a nonprofit focused on the disruption of intergenerational poverty and the creation of a mixed-income community through strategic program and project investments, with an emphasis on housing, education, economic impact, and health. She is responsible for the design and implementation of PACT’s award-winning community engagement process and the development of the PACT Blueprint for Community Investment. This work resulted in more than $220 million dollars of program and capital investments including $30 million in HUD Choice Neighborhoods Planning and Implementation grants.

She teaches in Ohio State’s John Glenn College of Public Affairs and serves the Columbus community as a board member and volunteer through a number of organizations. Autumn lives in Columbus with her husband and daughter.

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