Senior Manager, Gift Processing




$88,822 to $111,027

/ Yearly


May 6, 2024

About MSF-USA | Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

Role Overview

The Senior Manager of Gift Processing is responsible for the management of the team that processes all fundraising revenue.

Department Accountabilities


Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.


Donor Cultivation, Engagement, and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.



Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.


Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.


Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

Roles Specific Outcomes


Manage budget plans for a department; which could involve development or delivery (or both).


Develop a range of administrative processes and provide administrative support and data processing to allow for the efficient running of the business.

Stakeholder Management

Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and ensure that each stakeholder has an appropriate share of voice.

Data Management

Manage key aspects of the data management system. This includes being responsible for developing or operating key elements of the system.

Performance Management 

Manage and report on the performance of the function/business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. 

Marketing Campaign Development – Vendor Management

Develop and maintain strategic relationships with key marketing vendors, focusing on long-term partnership benefits and strategic alignment with MSF objectives. Negotiate contracts to ensure successful campaigns and value for money.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills

  • Operates as a recognized expert to shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter authority.
  • Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity.
  • Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization.
  • Applies expertise to act as an authority to orient MSF-USA around delivering to the key needs of their donors.

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by the team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others’ creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability

Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.


Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages “us versus them” thinking; shows appreciation for others’ ideas and input.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise.

Builds Networks

Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose

Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others’ positions.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity, and makes progress. Seeks guidance on how to adapt to changes, and responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations.

Technical Competencies

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost, time, and quality parameters.

Presentation and Written Communication Skills

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight

Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

Supervisory Responsibility

Hires, manages and evaluates a team of Gift Processing associates, assistants, and coordinators to achieve goals. Provides ongoing feedback in the context of mutual respect.

Desired Qualifications & Experience

At a minimum, the Job Holder should possess:

  • Minimum 4-6 years of directly relevant work experience required, plus a Bachelor’s degree in business or related area, or equivalent combination of training and experience, including:
  • Min. 4 yrs. systems/technical management in a Development department;
  • Min. 4 yrs. of experience with a donor database with over 1,000,000 active records;
  • Knowledge of fundraising databases, workflows, documentation, data integrity, quality control, financial controls, and audits.
  • Demonstrated understanding of goals of various branches of Development with the ability to follow complex technical and business processes. 

Travel Requirements 

Travel is not required for this role.


$88,822 – $111,027 (based upon experience)

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More info
Listing Type


Job Function


Job Location

California, District Of Columbia, New York

Job Industry

Health/Human Services

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