Change and cancellation policy

This section regarding cancellations and refunds applies to all NTC registration types for which a fee is charged.

You may cancel your registration and receive a refund, minus a handling fee, if NTEN receives your request within 30 days of purchase and by February 10, 2026. No refunds will be issued for cancellations requested more than 30 days past the purchase date. No refunds will be given for cancellations requested after February 10, 2026, even if the purchase was made less than 30 days prior. Please note that in lieu of a cancellation, paid registrations can be transferred to another person; please see the Transfers section below.

No-shows are not refunded for any reason. NTEN does not give credit toward future conferences or other NTEN programs. NTEN reserves the right to refuse service.

Handling fee You will be charged a $50 handling fee for each canceled registration, and the balance of your registration rate will be refunded per the above policy. If you have an unpaid registration invoice, NTEN will send you a new invoice for the $50 handling fee.

Requesting a cancellation: To request a cancellation, you must email us your request in writing. All approved registration refunds will be processed by April 15, 2026.

You may transfer your in-person or virtual paid NTC registration to any other person, with the following exceptions

• Volunteer registrations cannot be transferred.
• Scholarship registrations cannot be transferred.
• Speaker registrations may only be transferred to another speaker approved by NTEN.

Requesting a transfer To transfer a registration to another person, please ensure they have created an NTEN account. Then, email us with the new attendee’s name and email address. Transfer requests must be received by March 6, 2026.

You may switch your in-person NTC registration to a virtual registration, or vice versa, with the following exceptions

• Volunteer registrations are for in-person only and cannot be switched to virtual.
• NTC scholarship in-person registrations may be switched to virtual. However, switching from virtual to in-person scholarship registration may be requested, but approval is not guaranteed.
• Speaker registration changes may be requested, but approval is not guaranteed. All virtual and in-person presenters must be registered.

To switch from in-person to virtual registration, you will receive a refund for the difference between the registration rates at the time of your original registration, less a $50 handling fee, until February 10, 2026. Registration changes made after February 10 will not be eligible for a refund.

To switch from virtual to in-person registration, you will be charged the difference between your original virtual registration rate and the in-person registration rates at the time of your original registration. There is no deadline for requesting this switch.

To request a switch, please email us your request. Remember, switches from in-person to virtual events are non-refundable after February 10, 2026.