Increasing Your Nonprofit’s Impact with Service Design
Now more than ever, people rely on technology. It can get complicated quickly since there are so many touchpoints for people to get information—from engaging with your website to following you on social media, contacting you by phone, meeting you in person, receiving your printed materials in the mail, etc. With so many avenues, how can you ensure that your audience touchpoints are consistent, connected, and helpful? Enter the service blueprint!
By the end of this session, you’ll be able to create your own service blueprint and understand how service design can help you improve your audience’s experience with your organization, and in turn amplify your impact.
First learning outcome
Learn what a service blueprint is and specifically how it’s valuable for nonprofits
Second learning outcome
How to create and customize a service blueprint within the context of your own organization.
Third learning outcome
How to identify gaps and opportunities in your organization’s service and information delivery.
Session format
30-minute session
Session location(s)
In Denver
Who should attend?
Session features
Small group discussions
One-on-one conversations
Panel presentations
Report or case study presentation
Engagement activities (polls, whiteboard, post its, etc.)
