Give us a brief overview of what you do in your work.
I am the IT Director for The Learning Center for Families, in St. George UT. I was hired in September of 2006, and had 30 staff members to support, and two locations. Currently, we are at 100 staff and four locations, and I am still a one-woman IT support team. Never the same day twice! My role as IT Director at TLC includes, but is not limited to, overseeing and implementing technology systems and solutions, determining technology needs of each department, and day to day support of staff both remotely and in person. There are also all of those ‘other duties as assigned’ that come up, so some days I am MacGyver!
What would you say most motivates you to do what you do?
My motivation for doing what I do is helping others. Not just at work, but in life in general. Having a job that allows me to support the work of an organization that helps others and utilize my passion for technology is a dream!
What’s been the most helpful for you about being in the NTEN member community?
The NTEN communities are awesome! Nonprofits often have challenges that for-profits may not. It is always helpful to be able to communicate with others who are dealing with the same challenges and often the same limited budgets.
What tech tool could you not live without?
Office 365 has become my favorite tool over the years. We migrated in 2014, and I have never looked back. It has been a game changer for our organization and enabled our communication and collaboration solutions to become less fragmented.
What might the NTEN community be surprised to know about you?
Psychology was my first love. Technology sort of fell into my lap, and I ran with it. I do find that all those psychology classes in college now play an integral part in dealing with so many different personalities throughout the day and understanding what makes each person tick.
Raquel has been an NTEN member since 2009.