2021 Technology-Enabled Operations Report

Cover of Technology-Enabled Operations Report_February 2021

Nonprofit staff across the U.S. and beyond have been affected in myriad ways by the COVID-19 pandemic for nearly a year now, including the quickly increasing needs of communities without access to income, health care, or other necessary supports. NTEN partnered with Unit4 to identify the realities, challenges, and plans of nonprofits specific to technology and operations.

We suggest using this report in tandem with the Equity Guide for Nonprofit Technology to ensure that as you make changes and improvements to your policies and processes as a team, you do so with equity at the center of that work.

Thank you to our partner Unit4, for sponsoring this report.

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This is the home of nonprofit professionals learning about the ways technology helps them meet their missions. More than 50,000 community members access NTEN’s capacity-building programs and services, including educational courses, the Nonprofit Technology Conference, and online and in-person discussion spaces.