April 8, 2014

2014 Nonprofit Benchmarks Study

Released April 8, 2014: The 2014 Nonprofit Benchmarks Study. Now in its eighth year, M+R and NTEN’s 2014 Benchmarks Study crunches the numbers from 53 nonprofits to define this year’s industry standards for online fundraising, advocacy, and list building.

What we learned: 2013 raised the bar for online fundraising. Nonprofits received an estimated 1.7 cents for every fundraising message delivered, and 60 cents for every website visit. And there’s a lot more data where that came from!

> Download the 2014 Nonprofit Benchmarks Study (it’s free!) 

Even though response rates for nonprofit emails continued to slide in 2013, online giving was up as email and social media audiences and web traffic kept climbing. Here are 8 big trends that emerged from the nonprofits we surveyed:

  1. The average one-time online donation amount to a nonprofit was $68 in 2013.
  2. Nonprofit organization email lists grew significantly up 14% in 2013.
  3. Online donations were higher than ever before. Online giving was up 14% in 2013, with monthly giving revenue up 25% compared to 2012. Monthly giving accounted for 16% of all online revenue.
  4. Nonprofits received $17 for every 1,000 email messages delivered. Overall, email accounted for about one-third of nonprofits’ online fundraising revenue.
  5. Nonprofits received $0.60 per website visitor.
  6. Key email metrics, including open rates and response rates, declined in 2013. Email open rates were down 4%. Response rates were down in 2013 for both fundraising emails (down 11%) and advocacy emails (down 25%) compared to 2012 levels. Interestingly, the response rates to advocacy emails from Environmental nonprofits were more than two times higher than overall response rates for advocacy emails.
  7. More people visited nonprofit websites. Monthly website traffic for the nonprofits in the study was up 16% in 2013.
  8. Nonprofit social media audiences grew faster than nonprofit email or website audiences. Facebook fans were up 37% and Twitter followers were up 46% in 2013. Despite this rapid growth, for every 1,000 email subscribers nonprofits had just 199 Facebook fans and 110 Twitter followers.

> Download the 2014 Nonprofit Benchmarks Study

Also, check out the infographic that appeared in Mashable

Interest Categories: Fundraising
Tags: benchmarks, benchmarks report