Program & Service Delivery

12 tips for engaging pro bono volunteers

April 24, 2017
In many nonprofit organizations, especially smaller ones, the staff are generalists: good at wearing many hats, and responding to the myriad needs of programs, clients and constituents. But imagine: What you could accomplish if you weren’t limited to the time and talent of paid staff?

Refurbished technology: an insider’s guide

April 18, 2017
There is a way to connect clients to the digital tools they need without spending thousands of dollars on new technology. Tech refurbishers—often nonprofits themselves—are repurposing unwanted electronics for digital inclusion programs, aiming to lower the cost to clients and curb the environmental impact of e-waste.

Why Digital Inclusion is a Part of Your Work

March 20, 2017
Digital inclusion cannot be won by digital inclusion organizations alone. No matter what our cause or focus, when we find ways to weave inclusion into our work, we increase our ability to do the greatest good.

Three Steps to Include No-Tech and Low-Tech Folks in Your Work

March 9, 2017
Technology can be a great tool for nonprofit practitioners, but it can also create a barrier to reaching the communities we care most about. Programs must be accessible to low-tech and no-tech populations, groups that are still widespread both in rural and urban areas. Here are 3 steps your team can take to include no-tech and low-tech communities in your programs.

You’ll Only Score a Digital Marketing Success If You Know Where the Goalposts Are

March 8, 2017
At its core, digital strategy is about goals: asking the right questions to choose the right goals and making a plan to achieve them. Here are some tips to keep your tactics, strategies, and goals aligned.
photo of water dripping, upside-down, on an orange-fading-to-yellow background

How to Create Wicked Simple Volunteer Email Campaigns That Inspire Supporters

March 2, 2017
For nonprofits and membership-based organizations, volunteer management can feel overwhelming. There are often too many people and not enough time to maintain a personal touch with every person. Automated “drip campaigns” can be a simple way to stay in touch, nurture relationships, and even weave together requests for time and cash contributions.

5 Tips for Community Building through Digital Inclusion

February 22, 2017
In digital inclusion work, we often stress the importance of digital inclusion to things such as education, financial stability and economic mobility, and career advancement. As a Digital Inclusion Fellow, I’ve seen firsthand another perk to digital inclusion: community building.
3 people sit at a table in a bakery, with laptops in front of them and cupcakes on a stool beside the table.

Within Reach: Partnering with Retailers To Provide Digital Literacy Access

February 16, 2017
Digital Inclusion Fellow Felicia Tillman shares her story—and helpful tips—on partnering with local retailers to provide digital access in the community.

Welcome, new Digital Inclusion Fellows

January 31, 2017
Meet the NTEN Digital Inclusion Fellows for 2017. These community-driven leaders will build and produce digital literacy programs in their neighborhoods.
Photo of two older women in front of a computer in a public library

Five Steps to Launching a New Digital Literacy Program at Your Nonprofit

January 25, 2017
While there are no crystal balls to gaze into to assure the success of your program, there are a few easy steps you can take to help brainstorm, design, and implement a sustainable program.