Program & Service Delivery

Keep Austin connected: A vision for digital inclusion

September 21, 2017
The City of Austin’s vision is for every resident to have access to the knowledge and resources needed to participate in our emerging digital society. We need affordable and available devices for all residents. And it is critical that all Austinites understand technology and its relevancy to their daily lives, whether for helping with their kids’ homework, looking for jobs, getting access to health information, or accessing online government information.
A woman with curly hair and light brown skin looks thoughtfully at her smart phone

Ready, set, chat?

August 17, 2017
Online and mobile chat or text options are being offered by more nonprofit organizations everyday. For people in situations where making a phone call isn't possible, online chat services can provide a desperately needed lifeline that traditional telephone hotlines can't. Here are some basic facts and considerations to assess the feasibility, organizational readiness, and capacity of starting a similar service for your nonprofit.    
Digital Inclusion Fellows & NTEN staff pose for a group photo.

Building connections to change lives

August 16, 2017
From July 2016 to July 2017, Digital Inclusion Fellows launched an impressive array of programs, initiatives, and events to promote digital inclusion and digital literacy in their communities. Along the way, they recorded data showing their progress and shared success stories and challenges from the field.

The rise of civic tech for social good

August 9, 2017
Civic tech is suddenly on a lot of people's minds. The reality, of course, is that many civic-oriented problem-solvers have been using innovative technology as part of their work for years. But the pace of experimentation and implementation now seems much faster. A closer look, however, shows that there are some critical gaps that need to be filled before civic tech can really claim to be solving important problems at scale.

Overcoming barriers to digital literacy programs

June 12, 2017
What are the barriers to implementing digital literacy programs at your organization? Panelists from a 2017 Nonprofit Technology Conference session on the subject discuss challenges and solutions, and offer resources to overcome those barriers.
3 people hold certificates earned from the Digital Empowerment Lab

Digital Empowerment

June 7, 2017
My job as a teacher is to envision a future for our students that includes technology as a tool for realizing their dreams. It's an educational investment that’s worth the time: Students emerge from our program confident in their ability to use technology to be problem solvers and motivated to become lifelong learners of technology. Here are some key aspects of our program design.
A rope looped to form a heart shape.

Facts and feelings

May 31, 2017
Habitat for Humanity decided to test the power of technology to increase resident engagement in neighborhoods they serve. They launched a pilot project with 12 Habitat organizations across the country to determine whether using feedback loops increased participation by community residents. They share the results and the lessons learned.

6 ways to be cooler than school

May 22, 2017
The daunting task of dealing with new technology can feel so overwhelming to adult learners that they need a space designed where they can take a breath, have a laugh, and try again. Digital Inclusion Fellow Jamie Littlefield shares how she learned to help clients feel more at ease and make more progress in her Computer Help Lab.

Building digital inclusion from the ground up

May 18, 2017
In San Antonio, the digital divide is just one of many hurdles our city’s population is facing, and a multifaceted issue requires multifaceted approaches. Digital inclusion is often depicted as a three-legged stool with training, broadband access, and devices as its interdependent legs. During my Fellowship year I have aimed to keep this model in mind, understanding that no single entity can resolve this issue alone.

12 tips for engaging pro bono volunteers

April 24, 2017
In many nonprofit organizations, especially smaller ones, the staff are generalists: good at wearing many hats, and responding to the myriad needs of programs, clients and constituents. But imagine: What you could accomplish if you weren’t limited to the time and talent of paid staff?