Program & Service Delivery

A young brown-skinned girl smiles up at someone using a pencil to measure her growth on a wall.

5 steps to measure your mission

February 13, 2018
Do you know how well your nonprofit is doing to meet its mission? Is your team able to reflect on ways to improve at meeting your mission? You can improve your effectiveness by making your mission measureable with these five steps.
6 people of various genders and ethnicities, under word colorful clouds with "hello" in 9 different languages, against a white brick wall

Three steps to speaking your community’s language

February 2, 2018
If our resources are only available in the languages that nonprofit workers speak, we are missing opportunities to connect, engage, and collaborate with the full breadth of our communities. Having a website that is accessible in multiple languages is fast becoming best practice for nonprofits that serve multilingual communities.
A man of Asian descent peers through a surveying tool

Help us map the nonprofit digital landscape

January 31, 2018
As part of our commitment to increasing nonprofit capacity, we are mapping the landscape with our second Digital Adoption Survey. We want to know more about the way nonprofits are making decisions about technology, both inside their organizations and as part of their programs.
older adults working in a community computer lab

A vision for digital inclusion in Atlanta

January 18, 2018
As the end of my time with the Fellowship draws near, I have a vision for what the next evolution of digital inclusion work could look like in Atlanta. I want to make it easy for my communities to understand—and to eventually implement and create change.
Photo of 2 people sitting at a rounded desk, with their open laptops in front of them. A sign on the desk reads "Computer questions? Ask me."

Announcing the 2018 Digital Inclusion Fellows

January 8, 2018
NTEN is pleased to introduce the 2018 Digital Inclusion Fellows! These 17 emerging leaders represent the best of community and public service professionals. We are thrilled that they are joining the Fellowship to hone their skills and develop new and enhanced digital literacy programs for adults.

Making tech literacy classes more inviting for older adults

November 20, 2017
When I first started teaching digital literacy classes to senior citizens, I encountered a great deal of resistance from students to learning technology. Over time, I have found a few strategies that I use consistently in classes to promote a friendly and non-intimidating learning environment.

Applications for Digital Inclusion Fellowship are open

October 30, 2017
We are excited to announce that applications are now open for the fourth cohort of the Digital Inclusion Fellowship! Nonprofit staff selected for the Fellowship will create and expand digital inclusion programs to help bring their communities online. These programs empower communities in innumerable ways: They can help parents connect with teachers, instruct job seekers on how to craft a professional resume, promote low-cost internet offers, show seniors how to video chat with family, and so much more.

Creating inclusive user experiences

October 25, 2017
It is easy to assume that the consumers of our website or app are just like us: they have sight and hearing intact, they have keyboard and mouse input, they have reliably fast internet connection. But this is not always the case, which is further underscored by the lack of access due to socioeconomic issues, and particularly so when people with disabilities face obstacles using the web.

5 ways to create smiles when teaching tech

October 24, 2017
For first-time users as well as some senior tech users, learning a new tech concept can be a difficult experience. Because of this difficulty, it can cause these users to feel animosity towards technology. By using digital empowerment as the framework for tech education programs, you can target students' specific needs and interests, creating an effective and interactive learning experience.
NTEN CEO Amy Sample Ward high-fives some of the Certificate earners at the 2017 Nonprofit Technology Conference.

The Professional Certificate turns 1: Let’s celebrate!

October 6, 2017
It feels like just yesterday we were announcing the pilot of the Nonprofit Technology Professional Certificate. And now it's the 1st birthday of the Certificate! Besides eating some cake, we took a look back at the progress and accomplishments that have happened during this first year.