Operations & Organization Management

Website redesign questions to ask your nonprofit staff

December 19, 2017
When you’re in the planning stage of a website redesign project, it’s important to involve lots of people from your organization. Every nonprofit staff person is a wealth of institutional and experiential knowledge! Your coworkers may rely on your website for important back-office functions or they might interact daily with the people your organization serves online. Hearing these things early in the planning stage will improve the result of any website redesign project.

How data can make your website better

November 27, 2017
When we launched a new website last year, we knew that we could improve both the structure and the content of our site to better serve the needs of these many audiences. By continually monitoring our site’s analytics, we’ve been able to increase engagement and reduce bounce rates on our landing pages.

How can you ensure a quick and easy culture change? (Hint: You can’t.)

November 22, 2017
In March 2016, my organization embarked on an agency-wide database migration from one CRM to another. To build a sustainable new system requires us to ensure the tools meet our colleagues work needs, and it means building people’s confidence, expertise, and understanding of how the tools can do this.
close-up of a man stuffing an old CPU into a recycling bin

Rethinking the technology lifecycle replacement process

October 20, 2017
By making better technology decisions at the time of purchase, you can significantly increase the longevity, usefulness, and overall value of your technology investments.
several people gathered around a conference table, looking at a large screen on the wall where another person is video conferencing

9 best practices for engagement in virtual meetings

October 10, 2017
More nonprofits are recognizing that offering some workplace flexibility to employees is not only an attractive benefit, but also can increase productivity and help prevent burnout. Workplace flexibility creates a need for better skills in facilitating virtual meetings, but there are some challenges to running effective virtual or hybrid meetings. Here are some tips to increase engagement and productivity.
people meeting around a laptop on a table

4 questions to ask when creating your technology plan

September 26, 2017
Does your nonprofit have a technology plan? With a little forethought and strategic thinking, you can create a technology plan for your nonprofit that is effective and sustainable.
Photo of sparklers creating an infinity loop symbol

Seven tips for a successful website redesign process

September 12, 2017
In 2016-2017, a Washington, DC–based nonprofit with a staff of about 40 and a 3.5 million-dollar budget undertook a redesign process to convert a ColdFusion website into a content management system with a custom mobile-responsive theme. Feedback loops were built in to the ongoing process in order to course correct and gain early constructive criticism from internal stakeholders.
2 people, seated and talking; one person is showing the other something on a laptop

7 communication tips for nonprofit technology professionals

August 23, 2017
As an IT professional, the one hat that I wear every day is my “communications” hat. The following tips are bite-sized truffles of hard-earned wisdom intended to help the IT professional communicate with staff members more clearly about technology projects.
3 colorful hot air balloons in the sky, one featuring the New Mexico state flag

Burqueños and beyond

July 31, 2017
This September, we are partnering with the Center for Nonprofit Excellence to host two days of learning, sharing, and dreaming big about digital campaigns and digital access. I chatted with Amanda Douglas, the Communications Manager at CNPE, recently about the Roundup. Check out what she is looking forward to and how you can learn with her in Albuquerque, this September.

Don’t have Jedi-level skills in tech? There’s an assessment for that.

July 25, 2017
We want a shiny new website (or a new email marketing platform, or a new CRM system…) like yesterday, but we don’t always fully understand what that means or have the words to explain what we’re really trying to solve for. That’s where being inquisitive comes into play. The Discovery Assessment is a tool that can help organizations prioritize their needs, uncover risks and constraints, and analyze the impact of a project on their current systems—all before diving into that project.