Operations & Organization Management

board chairs with laptop

Your board needs more tech experts

June 15, 2018
Good technology decisions are vital to the success of your nonprofit. So why are so many nonprofit boards devoid of tech experts?

Is your organization ready for GDPR?

May 21, 2018
There are new laws that may apply to your organization called the GDPR. If you think they don’t apply to you because you're based in the US, keep reading.

3 key aspects of CRM success and how to cultivate them

May 18, 2018
The three key aspects of CRM success have more to do with organizational planning and staffing than they do with technology. All of them take investment of time and energy at all levels of your organization.

Should our nonprofit get cybersecurity insurance?

April 4, 2018
The answer starts with gaining a clear understanding of risk. Risk is part of existence. You can’t stop it. But there are things you can do to manage or mitigate risk: avoid, reduce, transfer, or accept.
30+ participants in a session at 15NTC

Making our commitment to diversity, equity, and inclusion real

March 1, 2018
In 2017, NTEN started our work around diversity, equity, and inclusion—and most importantly, how that commitment will guide our work and decisions. Inline with our Values, we want to hold ourselves accountable to you, our community, and both document our process and ask you to join us on this journey.

Restoring trust with blockchain

February 20, 2018
Donors—both individuals and institutions like foundations—are increasingly calling for greater accountability and are exploring both existing and new methods to improve transparency. Nonprofits would be well served by getting ahead of the curve and exploring how blockchain can be used to improve accountability, decrease corruption, and facilitate efficiencies in mission pursuits.
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PCI compliance and PCI DSS: A brief primer that may save your organization

January 24, 2018
PCI compliance is a phrase fairly unknown to most people, but one that can send chills down the back of those familiar with e-commerce and online donations. If your nonprofit sells anything or accepts donations, here's what you need to know to make sure the service you use to accept those funds is PCI compliant.

Website redesign questions to ask your nonprofit staff

December 19, 2017
When you’re in the planning stage of a website redesign project, it’s important to involve lots of people from your organization. Every nonprofit staff person is a wealth of institutional and experiential knowledge! Your coworkers may rely on your website for important back-office functions or they might interact daily with the people your organization serves online. Hearing these things early in the planning stage will improve the result of any website redesign project.

How data can make your website better

November 27, 2017
When we launched a new website last year, we knew that we could improve both the structure and the content of our site to better serve the needs of these many audiences. By continually monitoring our site’s analytics, we’ve been able to increase engagement and reduce bounce rates on our landing pages.

How can you ensure a quick and easy culture change? (Hint: You can’t.)

November 22, 2017
In March 2016, my organization embarked on an agency-wide database migration from one CRM to another. To build a sustainable new system requires us to ensure the tools meet our colleagues work needs, and it means building people’s confidence, expertise, and understanding of how the tools can do this.