Operations & Organization Management

Photo of sparklers creating an infinity loop symbol

Seven tips for a successful website redesign process

September 12, 2017
In 2016-2017, a Washington, DC–based nonprofit with a staff of about 40 and a 3.5 million-dollar budget undertook a redesign process to convert a ColdFusion website into a content management system with a custom mobile-responsive theme. Feedback loops were built in to the ongoing process in order to course correct and gain early constructive criticism from internal stakeholders.
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7 communication tips for nonprofit technology professionals

August 23, 2017
As an IT professional, the one hat that I wear every day is my “communications” hat. The following tips are bite-sized truffles of hard-earned wisdom intended to help the IT professional communicate with staff members more clearly about technology projects.
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Burqueños and beyond

July 31, 2017
This September, we are partnering with the Center for Nonprofit Excellence to host two days of learning, sharing, and dreaming big about digital campaigns and digital access. I chatted with Amanda Douglas, the Communications Manager at CNPE, recently about the Roundup. Check out what she is looking forward to and how you can learn with her in Albuquerque, this September.

Don’t have Jedi-level skills in tech? There’s an assessment for that.

July 25, 2017
We want a shiny new website (or a new email marketing platform, or a new CRM system…) like yesterday, but we don’t always fully understand what that means or have the words to explain what we’re really trying to solve for. That’s where being inquisitive comes into play. The Discovery Assessment is a tool that can help organizations prioritize their needs, uncover risks and constraints, and analyze the impact of a project on their current systems—all before diving into that project. 

It’s okay to break things

July 19, 2017
Part of learning, growing, and understanding tools/technologies is being in the muck before we have clarity around how something works, where something should go, and how something should be built. There’s something to be said for having the courage to try things even if it means they won’t necessarily work out.
Close-up photo of many sets of keys hanging from hooks in a wooden wall.

6 steps to implement a password manager at your nonprofit

June 20, 2017
Back in 2012, we implemented an organization-wide password manager here at NTEN, finally replacing our comically insecure “Shared Passwords” document, and the all-too-common practice of reusing the same password across a variety of different sites. Five years later, this change may be the most significant stress-reducing and time-saving policy I’ve ever put in place at NTEN since I started working here more than 10 years ago.

How many fundraising platforms do you have?

May 25, 2017
When it comes to fundraising platforms, it's all too easy to start using a shiny new tool and end up with several systems that don't talk to each other—leading to extra expenses and duplication of work. Find out how one organization evaluated and consolidated platforms, saving time and money.
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5 common pitfalls to avoid with IT service providers

May 19, 2017
Using managed IT services can be great for nonprofits small and large, but it does come with some risks. Here are a few ways you can avoid those risks and get the best IT support for your organization.

5 Membership Software Features You Absolutely Need

April 26, 2017
Membership management software equips organizations with tools to streamline their membership efforts. Learn which software features are a must-have.

IT security: a Q&A with expert Leon Wilson

April 19, 2017
What is IT security, exactly, and what's the worst that can happen? Most pressingly: How can often cash-strapped nonprofit organizations keep their information—and their clients' or donors' information—safe and sound? IT expert Leon Wilson answers some questions.