Tag: mobile fundraising

There is a huge difference between “mobile-friendly” and “mobile-optimized” sites.  An easy-to-complete donation form experience allows users to give again–and hopefully become loyal, repeat donors, while a frustrating experience could lead them to never try again. Ever.

They’re the same right? Hardly.

mobile_iphone.preview.png

Do not adjust your smartphone.

The images above are a side-by-side comparison of two mobile donation pages captured as screen grabs off my iPhone 4. The images are the same size—no parlor tricks here. (The one on the left is somewhat longer due to the easier-to-see buttons.)

So which one is mobile-friendly?

It’s easy, right? It’s the one on the left. Cue game show buzzer—you’re wrong. It’s the one on the right. Or at least some purveyors of mobile solutions to nonprofits would tell you that the one on the right is “mobile-friendly.”

If you were a donor wanting to make a donation “in the moment,” which page would you prefer? This is a vital question as your nonprofit gets ready (hopefully you’re ready now—if not, what are you waiting for?) to face the 80 million strong millennial generation. In the 2012 Millennial Impact Report millennials said that although over 80% had used text-to-give, they would prefer to give via a mobile-optimized website when they are in the moment.

And here’s the rub. There is a huge difference between “mobile-friendly” and “mobile-optimized” and both terms are constantly being misused by a great many service providers and nonprofit experts serving the nonprofit space.

The two images point out the wide disparity between truly optimized for mobile on the left, and barely navigable on the right.

Let’s rephrase the differences in 2 ways: 1) let’s call mobile-friendly, “they might,” and let’s call mobile-optimized “they can,” and 2) let’s call mobile-friendly, “first action pinch and swipe,” and let’s call mobile-optimized, “filling out the form.”

In the first rephrase there is ample third party reporting on how annoyed mobile visitors are with pages that don’t render well. A report last year from the agency Open Fundraising suggests that you’re losing up to 50% of your donations if giving on a donor’s phone is too hard. Even with the poor quality screen grab from my phone, ask yourself which of those pages above will be easier and faster to complete “in the moment?” A donor might complete the form on the right if they are willing to pinch and swipe. For the donation page on the left, they can choose their amount and move on to complete their donation on a page that requires no pinching and swiping, over and over again, page by page.

The second rephrase is the one your nonprofit can use to test which solution your nonprofit should deploy. That is to say, if the solution you’re evaluating requires the first action by the donor to be pinching and swiping to see what’s on the page, then label it “first action pinch and swipe.” If the other solution’s first action is like the page on the left above, then call it “filling out the form.” With the form on the left, aren’t you closer to receiving a donation? By starting to fill out the form, the donor is actually engaged in making a donation and not wasting their time trying to figure out the starting point of making their donation.

When looking at mobile-friendly versus mobile-optimized, please put yourself in the shoes of your donor. You give them the mobile option of making a gift and you inspire them to do so. They see the image on the left or on the right. The one on the right requires pinching and swiping and this results in time wasted by the donor. As the clock ticks and it takes longer for them to find satisfaction, your cause is getting closer to losing them.

Simple things like this can mean the difference between a completed donation or a frustrated donor. A completed donation means they are in line to give again and hopefully become a loyal, repeat donor.

Frustration could mean they never try again. Ever.

This article originally appeared in Third Sector Today.

If you’re one of the 84% of people worldwide who claim they “couldn’t go a day” without a mobile phone in hand … You are not alone! We’ve never been more passionate users of mobile devices than we are right now.

At my company, Artez Interactive, we clearly can see the rising importance of smartphones and tablets by looking at the traffic to fundraising and donation pages on our North American platform. Of the millions of unique visitors to our system every month, over 15% are visiting on mobile devices.

As we increasingly adopt mobile devices in our professional and personal lives, we are also turning to mobile technology to help us support charitable causes.

At Artez, we wanted to know more about the impact of mobile devices on peer-to-peer, or “crowd-sourced,” fundraising campaigns. When individuals are motivated to ask their friends and social networks to donate to a cause, are those supporters using smartphones and tablets to help them fundraise? Similarly, are donors in peer-driven events giving through mobile-web enabled devices?

We examined the fundraising success of 83,566 participants in a variety of peer-to-peer fundraising campaigns to help answer that question for our Mobile Matters Whitepaper.

Some of the individuals in this study were participating in traditional run, walk, or cycle-a-thon events. Others were encouraged to host a party for a cause or raise pledges towards the completion of a challenging activity. All participants were asked to sign up on a charitable organization’s website and collect donations on a personal fundraising page towards their fundraising goal.

Registrants had the choice of any of the following digital fundraising tools to help them raise money:

  • Event Website: Participants on laptops and computers had the option to log into the campaign’s website to send solicitation emails, post on social media sites, upload photos and personal messages, and track donations through an online fundraising console.
  • Mobile Website: Participants on mobile devices automatically experienced a mobile-version of the campaign website, allowing them to log into the site and raise money through a mobile-optimized version of the fundraising console.
  • Mobile App: Participants with an Android or iOS device could download the event’s free mobile application (“app”) from Google Play or the iTunes store. The app allowed participants to log into a version of the campaign’s fundraising console, access their device’s contact list for email, post to social sites, and upload photos taken from their smartphones.

Given these options, we discovered that 23% of all participants chose to log into the mobile web site, download and log into the mobile app, or use both mobile options. (The highest percentage of “mobile fundraisers” we saw in any individual campaign was 37%.) That means that overall, almost one in four registrants used mobile tools to fundraise for their cause.

Mobile fundraisers and fundraising success

In each campaign we examined, mobile fundraisers raised more money than those who used the web only.

Participants who chose to use one mobile tool (mobile web or mobile app) raised 2.2 times more money than non-mobile participants. Individuals who used both mobile web and a mobile app were even more successful, raising 2.95 times more than non-mobile participants. These “heaviest mobile users” represented some of the most successful fundraisers in each campaign.

Do mobile fundraisers simply have wealthier friends? No!

Mobile fundraisers raised more individual pledges from friends and family than non-mobile fundraisers. The online-only group of participants averaged 5.1 individual donations. When participants used one mobile tool, either web or app, they earned an average 8.4 individual donations. Participants who used both mobile web and mobile apps earned even more, on average 11.4 individual donations.

Could mobile fundraisers be more successful at earning more pledges because they are making more asks for donations to friends and family members? When we surveyed participants to see which features of apps they were using the most, the most popular answer was: “make ‘asks’ for donations via email, Facebook and Twitter”.

Why are mobile fundraisers more successful at raising money?

It’s possible that mobile tools themselves help participants raise more money, encouraging them to check their messages and fundraising totals on-the-go, or make more individual requests for donations.

It’s also possible that a campaign’s most engaged, most enthusiastic, and best performing fundraisers are also big fans of smartphones and tablets. Most event fundraising professionals are well aware of the “80/20 Rule” proposing that, in general, 80% of donations will be generated by 20% of the most active participants.

Either scenario suggests it’s important for fundraising campaigns to provide mobile technology options for participants.

Donors and mobile devices

Participant success is only one piece of the mobile picture. Many people think of “mobile donations” as meaning gifts by text-to-donate (SMS), however, with the shift towards mobile web and responsive design, it’s now easier for donors on smartphones and tablets to give by credit card or PayPal directly through a charity’s mobile-optimized donation form.

With mobile traffic to charity and nonprofit pages hovering at 15%, we wondered about the donors in these peer-driven campaigns. Are donors giving on mobile devices?

When we dove into the pool of over 250,000 individual donations, we found that, yes, donors are making pledges on mobile web browsers. A little over 6.5% of the donations were made through a smartphone or tablet browser. To put this number in perspective, only 12 months ago the average number of mobile web donations in a campaign was 2.15%. That’s an incredible increase of 205% in the last year. (Which begs the question — what will the percentage of donations by mobile web browsers be by the end of 2013?)

What’s driving the rapid rise of mobile web donations?

The fact that almost 50% of Americans now own smartphones is just the beginning of the explanation. We also know that the majority of tweets are read on a mobile device and that users of mobile Facebook are twice as active on Facebook as those on computers.

When event participants share fundraising page links on social sites, it’s more likely than ever before that their potential sponsors may view that post or tweet through a mobile device. Our Fundraising with Facebook Whitepaper review of 645,000 individual donations in peer-driven events found that over 15% of those pledges were directly referred from Facebook.

Email is another platform driving donors to pledge by mobile web. Adobe’s 2013 Digital Publishing Report noted that 79% of smartphone owners use their device for reading email. In fact, that’s a higher percentage than those who use it for making phone calls!

We know that donors are motivated to give after reading personal emails from a friend or family member. When fundraising participants send emails to friends asking for donations, there’s a good chance their requests could be read on a smartphone or tablet.

It’s refreshing that the conversation about mobile technology in the non-profit sector has evolved beyond text-to-donate to include mobile design and apps as other important elements of an integrated fundraising campaign. Have these insights piqued your curiosity?

For more data about mobile fundraisers and mobile donations, please join our NTC session “Mobile Matters: The Impact of Mobile Technology on Peer-to-Peer Campaigns” on April 12 or download our Mobile Matters Whitepaper.

If you’re one of the 84% of people worldwide who claim they “couldn’t go a day” without a mobile phone in hand … You are not alone! We’ve never been more passionate users of mobile devices than we are right now.

At my company, Artez Interactive, we clearly can see the rising importance of smartphones and tablets by looking at the traffic to fundraising and donation pages on our North American platform. Of the millions of unique visitors to our system every month, over 15% are visiting on mobile devices.

As we increasingly adopt mobile devices in our professional and personal lives, we are also turning to mobile technology to help us support charitable causes.

At Artez, we wanted to know more about the impact of mobile devices on peer-to-peer, or “crowd-sourced,” fundraising campaigns. When individuals are motivated to ask their friends and social networks to donate to a cause, are those supporters using smartphones and tablets to help them fundraise? Similarly, are donors in peer-driven events giving through mobile-web enabled devices?

We examined the fundraising success of 83,566 participants in a variety of peer-to-peer fundraising campaigns to help answer that question for our Mobile Matters Whitepaper.

Some of the individuals in this study were participating in traditional run, walk, or cycle-a-thon events. Others were encouraged to host a party for a cause or raise pledges towards the completion of a challenging activity. All participants were asked to sign up on a charitable organization’s website and collect donations on a personal fundraising page towards their fundraising goal.

Registrants had the choice of any of the following digital fundraising tools to help them raise money:

  • Event Website: Participants on laptops and computers had the option to log into the campaign’s website to send solicitation emails, post on social media sites, upload photos and personal messages, and track donations through an online fundraising console.
  • Mobile Website: Participants on mobile devices automatically experienced a mobile-version of the campaign website, allowing them to log into the site and raise money through a mobile-optimized version of the fundraising console.
  • Mobile App: Participants with an Android or iOS device could download the event’s free mobile application (“app”) from Google Play or the iTunes store. The app allowed participants to log into a version of the campaign’s fundraising console, access their device’s contact list for email, post to social sites, and upload photos taken from their smartphones.

Given these options, we discovered that 23% of all participants chose to log into the mobile web site, download and log into the mobile app, or use both mobile options. (The highest percentage of “mobile fundraisers” we saw in any individual campaign was 37%.) That means that overall, almost one in four registrants used mobile tools to fundraise for their cause.

Mobile fundraisers and fundraising success

In each campaign we examined, mobile fundraisers raised more money than those who used the web only.

Participants who chose to use one mobile tool (mobile web or mobile app) raised 2.2 times more money than non-mobile participants. Individuals who used both mobile web and a mobile app were even more successful, raising 2.95 times more than non-mobile participants. These “heaviest mobile users” represented some of the most successful fundraisers in each campaign.

Do mobile fundraisers simply have wealthier friends? No!

Mobile fundraisers raised more individual pledges from friends and family than non-mobile fundraisers. The online-only group of participants averaged 5.1 individual donations. When participants used one mobile tool, either web or app, they earned an average 8.4 individual donations. Participants who used both mobile web and mobile apps earned even more, on average 11.4 individual donations.

Could mobile fundraisers be more successful at earning more pledges because they are making more asks for donations to friends and family members? When we surveyed participants to see which features of apps they were using the most, the most popular answer was: “make ‘asks’ for donations via email, Facebook and Twitter”.

Why are mobile fundraisers more successful at raising money?

It’s possible that mobile tools themselves help participants raise more money, encouraging them to check their messages and fundraising totals on-the-go, or make more individual requests for donations.

It’s also possible that a campaign’s most engaged, most enthusiastic, and best performing fundraisers are also big fans of smartphones and tablets. Most event fundraising professionals are well aware of the “80/20 Rule” proposing that, in general, 80% of donations will be generated by 20% of the most active participants.

Either scenario suggests it’s important for fundraising campaigns to provide mobile technology options for participants.

Donors and mobile devices

Participant success is only one piece of the mobile picture. Many people think of “mobile donations” as meaning gifts by text-to-donate (SMS), however, with the shift towards mobile web and responsive design, it’s now easier for donors on smartphones and tablets to give by credit card or PayPal directly through a charity’s mobile-optimized donation form.

With mobile traffic to charity and nonprofit pages hovering at 15%, we wondered about the donors in these peer-driven campaigns. Are donors giving on mobile devices?

When we dove into the pool of over 250,000 individual donations, we found that, yes, donors are making pledges on mobile web browsers. A little over 6.5% of the donations were made through a smartphone or tablet browser. To put this number in perspective, only 12 months ago the average number of mobile web donations in a campaign was 2.15%. That’s an incredible increase of 205% in the last year. (Which begs the question — what will the percentage of donations by mobile web browsers be by the end of 2013?)

What’s driving the rapid rise of mobile web donations?

The fact that almost 50% of Americans now own smartphones is just the beginning of the explanation. We also know that the majority of tweets are read on a mobile device and that users of mobile Facebook are twice as active on Facebook as those on computers.

When event participants share fundraising page links on social sites, it’s more likely than ever before that their potential sponsors may view that post or tweet through a mobile device. Our Fundraising with Facebook Whitepaper review of 645,000 individual donations in peer-driven events found that over 15% of those pledges were directly referred from Facebook.

Email is another platform driving donors to pledge by mobile web. Adobe’s 2013 Digital Publishing Report noted that 79% of smartphone owners use their device for reading email. In fact, that’s a higher percentage than those who use it for making phone calls!

We know that donors are motivated to give after reading personal emails from a friend or family member. When fundraising participants send emails to friends asking for donations, there’s a good chance their requests could be read on a smartphone or tablet.

It’s refreshing that the conversation about mobile technology in the non-profit sector has evolved beyond text-to-donate to include mobile design and apps as other important elements of an integrated fundraising campaign. Have these insights piqued your curiosity?

For more data about mobile fundraisers and mobile donations, please join our NTC session “Mobile Matters: The Impact of Mobile Technology on Peer-to-Peer Campaigns” on April 12 or download our Mobile Matters Whitepaper.