Supercharge Your Technology Training! Techniques for the “Accidental” Trainer

Problem Statement

Training at nonprofits is often delivered by staff who don’t have an instructional design degree. Improving skills in design and delivery helps make trainers more effective when leading trainings and achieving desired results.

Four notable nonprofit technology trainers—Jeanne Allen, Beth Kanter, John Kenyon, and Cindy Leonard—will share their best techniques for training design and delivery. Our session focuses on techniques for the “accidental” technology trainer and instructional designer, to make their trainings extraordinary. It’s a proven fact that technology projects go more smoothly when quality training is involved, so how do you design successful training programs if your resources and your background in instructional design are limited? Beyond tips for in-person training, you’ll get tips for online training, tech training for non-techies (including board members), and the way people learn the best—engaging interaction with the content. We’ll demonstrate some of our favorite training activities so that you can experience a variety of techniques first-hand and leave with tools to immediately start supercharging your training.

Session objectives:

  • Learn how to plan and execute activities that activate learning, improve retention and get results
  • Gain tips for using best practices in face-to-face and online training
  • Understand facilitation methods and practice techniques for guiding group discussions
John Kenyon
John Kenyon Consulting
NonProfit Educator & Strategist
JOHN KENYON is a nationally recognized authority on nonprofit technology and communications. He is an educator and consultant who’s worked exclusively with nonprofits for over 25 years providing advice, teaching seminars and writing articles. John helps good causes make smart decisions about technology. He wrote the chapter on “Effective Online Communications” in the NTEN book Managing Technology to Meet your Mission (Jossey-Bass/Wiley, 2009), is an adjunct professor at the University of San Francisco and Sonoma State University. Recent keynotes include the Alliance for Children & Families’ Executive Leadership Institute, Australia’s Connecting Up conference and the Stanford Social Innovation Review’s Nonprofit Management Institute. John has been a featured speaker across the US, England, Australia and online. | | twitter @jakenyon

Cindy Leonard
Bayer Center for Nonprofit Management
Consulting Team Leader
Cindy Leonard is the Consulting Team Leader at the Bayer Center for Nonprofit Management at Robert Morris University. She works with the consulting team to maximize client satisfaction and identify areas for growth. Additionally, she creates and teaches a variety of Bayer Center classes, convenes Bagels & Bytes meetings and organizes the annual TechNow conference. Cindy’s consulting specialty is helping nonprofits to leverage technology to meet their missions. An experienced website designer, she adds website planning, design and assessment to the portfolio of services at the Bayer Center. She has trained several thousand nonprofit professionals over the past 11 years. Cindy holds a B.S. in Computer Science, an M.B.A. and a M.Ed. in Instructional Design Technology, all from Seton Hill University. She blogs at

Jeanne Allen
Jeanne Allen Consulting
Consultant and Trainer
★ Passionate about the network and technology mindset that nonprofits need to succeed in today's environment, board development to empower nonprofit boards, and capacity building ★Focused on creating effective nonprofit management and building relationships with and between volunteers, members and staff leadership and management; ★ Energized by building organizational capacity and implementing intentional organizational change; ★ Produces great results when facilitating strategic planning, positioning diversity as an opportunity, ★ Skilled in facilitation, building collaborations, community building and asking the right question.

Beth Kanter
The Happy Healthy Nonprofit
Master Trainer, Speaker, Author, and Blogger
Beth Kanter was named one of the most influential women in technology by Fast Company and is the author of the award winning Networked Nonprofit books and more recently The Happy Healthy Nonprofit. She is an internationally acclaimed master trainer and speaker, working in the nonprofit sector for over 35 years.