My Product Launch Fail Story

We were gearing up to release a beautiful Loan Modification Wizard to 100 partners, making the Salesforce interface look less like Windows 98 and adding a friendly avatar (HAL) to help them along the way. However, on the day of our release, we had a vendor call and found out their prices would skyrocket. Learn how we chartered a path forward, and how to hedge against price increases, understand tradeoffs when using third party vendors, and explore developing in-house product solutions.