March 2013: Community

Community Management and the Role of the Back-Channel

Submitted on Mon, 3/18/2013 - 7:33am
Sure, you reply to comments and thank people for re-tweets publicly; but are you also providing a back-channel for community members that need your extra support?
By Amy Sample Ward – CEO

Tech Across Your Org: Risks and Rewards of Combining Volunteers and Social Media

Submitted on Fri, 3/15/2013 - 9:41am
Social Media is an important tool for engaging with your community -- but what are the risks and rewards of working with volunteers to implement your social media strategies?
By Shari Ilsen – Senior Online Communications Manager

Building Community On Your Website

Submitted on Thu, 3/14/2013 - 8:51am
How do you use your website to engage members more?
By Lori Halley

5 Key Relationships for Your Nonprofit: And the Tools and Tactics to Facilitate Them

Submitted on Wed, 3/13/2013 - 1:00am
Instead of siloing social media into “that stuff that so-and-so does,” what would a more integrated approach look like?
By Will Colely – Producer/Founder

We Heart Social Data: But What Do We Do With It?

Submitted on Tue, 3/12/2013 - 1:00am
No one wants a warehouse of data that collects cobwebs and dust. We want data that can help us make our work more meaningful and efficient. We want data that will help us change the world for the better.
By Danielle Brigida – Sr. Manager of Social Strategy and Integration

Got Ideas? Crowdsourcing for Innovation and Community Engagement

Submitted on Mon, 3/11/2013 - 6:44am
Nonprofits are making use of crowdsourcing, social media, and email lists to spread their message, mobilize volunteers, and get down to what’s important to their communities. But at the end of the day deeper engagement doesn’t come from more talking; it comes from better listening.
By Nick Bowden – CEO and Co-Founder

Serve It Up: Frameworks for Curating Content in Communities

Submitted on Fri, 3/8/2013 - 1:00am
With information overload all the time, and fewer than 24 hours in a day to consume it, users have turned to online communities to play the role of content curation. And they’re winning out over traditional media sources.

8 Steps to Prepare your Facebook Page for Graph Search

Submitted on Thu, 3/7/2013 - 1:00am
Facebook’s new Graph Search is very different from Google search. With Graph Search, you combine keyword searches with friends who’ve shared content on Facebook related to that search.
By John Haydon – Partner

6 Tips to Engage and Empower Your Community All-Stars

Submitted on Wed, 3/6/2013 - 1:00am
Just as your organization is looking for ways to entice new supporters, you must also nurture your existing community champions.
By Megan Keane – Membership Director

Breaking Through Language Barriers with Technology

Submitted on Tue, 3/5/2013 - 1:00am
The growing language diversity in America has important implications for how nonprofits engage with, and serve, our communities.
By Liz Keith – Program Manager,

7 Ways for Nonprofits to Make the Most of Google Hangout

Submitted on Mon, 3/4/2013 - 1:00am
Take advantage of real-time collaboration with your team, constituents, and your community.
By Renee Alexander