Echo&CoGraziella Jackson is CEO of Echo&Co, a design and innovation company that helps purpose-driven organizations improve their relationships with end-users. Echo&Co shares its talent and expertise with clients to co-create inspiring human journeys, the modern platforms to enable them, and the internal capacity to improve them over time.
Graziella has a background in brand strategy, human-centered design and innovation, and information design. She's worked in the public and social sectors for 15 years as well as in the private sector, leading customer experience strategy for Fortune 500 companies. Her heart is in design innovation for social impact, and she has led experience design programs with AARP, ASPCA, Climate Reality Project, Free Press, Greenpeace, NRDC, Museum of Fine Arts Boston, Newseum, The George Washington University, The Wilderness Society, and others. Graziella has a bachelor's degree in communication with a journalism focus from George Mason University and a master's degree in communication, culture, and technology from Georgetown University. She is a member of the 2017 class of Leadership Greater Washington and has presented at the Nonprofit Technology Conference, ADWKDC, Web of Change, and Newseum Summer Teaching Institute. Graziella serves on the board of the Center for Digital Resilience, a NGO that connect organizations and digital security experts to build tight-knit, secure civil societies. She also chairs the board of United for Iran, a nonprofit organization that uses digital technology to advance civil liberties in Iran, whose work has been featured at the Oslo Freedom Forum and in WIRED, BuzzFeed, and Fast Company. Graziella has taught English as a second language and literacy in Washington, D.C., and Prince George’s County, Md. In her native D.C., she is an active playwright and a board member of the nonprofit Washington Improv Theater (WIT), which brings creativity and a spirit of play to people around the Greater Washington region.