21NTC Session
Digital Inclusion

Centering Accessibility to Access Expertise


When the pandemic suspended the Urban Land Institute’s popular tours of exemplary real estate projects, the staff pivoted to interactive digital storytelling through 360-degree photography and video interviews. We knew that Peter Slatin would be a perfect partner for the interviews, because of his grasp of real estate, his long familiarity with ULI, and his proven writing skills. Peter is blind, and we all committed to fully integrating the team to create a compelling and innovative visual product.

In this session, you will learn practical tips for creating a mutually constructive working process. You’ll also learn productive strategies for overcoming inaccessible technologies and miscommunication. Our goal is to help you deliver a successful product by prioritizing the team’s cohesion and wellness.

Session Type

30 minute session

Learning Outcomes

  • Staff at every level and department will acquire tools to interact effectively with all stakeholders when digital barriers arise.
  • Attendees will learn to recognize and accept these barriers without surrendering quality, and to initiate remediation while moving forward.
  • Attendees will explore a management template for creating an inclusive project when digital technology fails to provide full access.

Target Audience

project managers; Human Resources professionals; designers/IT; development and outreach professionals; Marketing & Communications staff at all levels.


AccessibilityHRProject ManagementStorytelling


Melanie Starkey

Senior Vice President, Digital Marketing

Urban Land Institute

Executive specializing in digital transformation and strategy for customers in North America, Europe and Asia Pacific. Expert in leading high-performing teams across such disciplines as product development, project management, technology, marketing, and events. Experienced in nonprofits, membership associations, business process, and change management.



March 25, 2021


12:15pm – 12:45pm