22NTC Session Proposal

UX Mistakes Made in 2020 and How to Fix Them

Submitted by: Kim Lai 🟠 | Kanopi Studios


If 2020 has taught us anything, it’s that the internet is here to stay. With stay-at-home-orders many people are finding they cannot live without the internet – it provides a school, a workplace, and entertainment all in one neat package.

However, more demand creates more supply, and websites are popping up at a rapid pace. Setting yourself apart can feel challenging but a few simple adjustments can elevate your brand above the rest. An intuitive user experience is the easiest way to make a good first impression and win loyal customers, as 32% of customers will leave a brand after one bad site experience.

We’ll walk through the most common UX mistakes made in 2020 and provide you the tools to fix them.

Learning Outcomes

  • Attendees will learn to recognize a few of the most common UX mistakes.
  • Attendees will learn better design patterns that will improve their site experience.
  • Attendees will build a better UX vocabulary.

Session Type

30 minute session

Target Audience

Anyone interested in improving the user experience of your website.