baltimore Buildings
baltimore Buildings
baltimore Buildings
20NTC Session

Using Text/sms to Train, Educate Volunteers & Build Community


Through this session, attendees will learn how our organization moved much of our continuing education training of volunteers and our board to texting. We will share our story of implementation and how, through use of this tool, we have disseminated just-in-time training related to current trends as well as continuing education. This tool is used by all generations of our volunteers from Baby Boomers through Gen Z. They have all responded favorably to the use of this technology in training. Through use of texting we have obtained an open rate of over 75% and engagement of 92% of our volunteers. Our volunteers look forward to receiving their text messages and seek us out if they do not get them for a few weeks. This innovative tool has helped us build engagement with our volunteers in a meaningful and cost effective way.

Learning Outcomes

  • Identify how innovative tools can offer a new way to train and engage volunteers using their cell phones.
  • Evaluate and describe how they can implement groundbreaking remote training in their organization.
  • Formulate a training curriculum that can be absorbed by volunteers (in 10 minutes or less) from anywhere they are.

Target Audience

Trainers, Volunteer Management, Leadership, Marketing & Communications, IT who want to educate & engage volunteers and board members.




March 24, 2020


10:30am – 11:45am