baltimore Buildings
baltimore Buildings
baltimore Buildings
20NTC Session

This Situation Calls for Leadership! Now What Do I Do?


Especially in technology, today’s workplace is full of complexity. And complexity can drive conflict and misunderstanding while putting the entire team under pressure. A volatile mix that can easily derail any work, jeopardizing the team, the budget and the project itself. The tools of leadership can be leveraged by everyone, at all levels, to defuse difficult encounters, smooth crucial conversations and reorient and re-ignite a team’s passion. Come learn how bringing your heart and your curiosity forward can solve just about any team challenge. You’ll come away with insight into yourself and how you can be the pathfinder in a time of crisis. Learn some tools and approaches you can start using immediately that will help you at work and at home.

Learning Outcomes

  • Identify when to stop, think and put on your leadership lens
  • Understand what it means to be a leader and how it helps in difficult situations
  • Leverage leadership tips and tools that clarify and address issues and conflicts

Target Audience

Anyone who finds themselves needing to influence others in order to accomplish their goals


InterpersonalManagementOrg Culture


Lorraine Gordon

VP, Human Resources

Enterprise Community Investment

Lorraine D. Gordon is vice president, Human Resources, at Enterprise Community Investment, Inc. She has more than 25 years of experience as a human capital leader, executive coach, facilitator, marketing communications professional and entrepreneur. She has a successful track record of providing strong HR leadership, vision and management to organizations in the education, housing, health care, and social and community impact industries.

Lorraine most recently served as senior vice president and chief administrative officer of CPDC, responsible for people and culture, IT and fundraising with a shared responsibility for marketing. Prior to that she was vice president of people and culture. Lorraine has held other leadership positions at for-profit and nonprofit organizations, including three years as vice president of people and culture at Calvert Foundation and 10 years at Fannie Mae, where she led several transformative strategic marketing and culture initiatives.

At Kaiser Permanente, Lorraine developed and implemented strategic communication and development programs for more than 5,700 employees and physicians that included integrative diversity initiatives, training programs and high-level learning forums for international audiences. As a consultant, Lorraine designed and delivered team and leadership interventions for a number of clients including INOVA Health System, MedImmune, Goodwill Industries International, Calvert Foundation, BAE Systems, Booz, Allen, & Hamilton, the Management School of London, Mi Casa Board of Directors, Capital Press Club Board of Directors, and the Montgomery County Human Relations Commission, Women’s Commission and Police Department.

Lorraine earned a B.A in journalism and marketing from Temple University, an M.S. in Applied Behavioral Science from John Hopkins University and an Executive Coaching Certification from Georgetown University.

Catherine Hyde

Sr. Director, Digital Engagement

Enterprise Community Partners

Catherine has been working in digital marketing since the early days of the internet. In 1998, she led development of award-winning online magazine,, written up by Yahoo! and named by USA Today as a “Hot Site,” with writing “on the very horizon of cyberspace design and user-friendliness.” Since then, she has led marketing teams through waves of digital innovation, most recently leading a massive marketing modernization project for Enterprise Community Partners, a multi-million dollar national nonprofit. Catherine is a Certified Usability Analyst through Human Factors International and UX certified through Nielsen-Norman Group. She is also an IABC Accredited Business Communicator. In her personal life, raising a transgender daughter has made her an active ally and advocate for the LGBTQ community; she serves on the board of directors for PFLAG National.





March 25, 2020


1:45pm – 3:00pm

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