baltimore Buildings
baltimore Buildings
baltimore Buildings
20NTC Session

Starting in the Middle: Knowledge Management for Change


Often when we are planning a change management effort, not only are we introducing a change in a system or a process or a workflow–we are also introducing a change to someone’s body of knowledge about how we do this work and how we work together here.  Even if the change being implemented has never been done before at the organization or in the community, we are always starting from somebody’s middle. If you don’t already have practices for knowledge management and internal communications in place, a change can be a good impetus to start.  Keep them going and future changes will be easier.

Learning Outcomes

  • Understand the difference between change management, knowledge management, internal communications, and when to use them
  • Learn about managing internal communications before, during, and after a change
  • Gain practical tips for implementing change using knowledge management

Target Audience

Technology staff & leaders, Knowledge Management staff & KM-related roles, Project Managers, anyone doing Change Management work


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Dar Veverka

Director of Information Technology

Urban Teachers

Dar is the Director of Information Systems & Technology for Urban Teachers, a Baltimore-based nonprofit whose mission is to improve educational and life outcomes of children in urban schools by preparing culturally competent, effective career teachers. Dar has worked in technology for over 20 years and has had to deal with inherited tech messes and orgs stuck in startup mode on more than one occasion, both as head of technology departments and as a consultant to nonprofits.

Janice Chan


Shift and Scaffold

Janice Chan never was able to pick one thing to be when she grew up. While grown up status could be debated, what she currently does is consult (, teach data management in NTEN’s Nonprofit Technology Professional Certificate Program, and co-organize NTEN’s Nonprofits and Data online community group. She is also working towards a Master of Information Management at the University of Maryland. Originally from New York, Janice arrived south of the Mason-Dixon Line via St. Mary’s College of Maryland. Post-graduation, Janice served as an AmeriCorps*VISTA before officially joining the nonprofit sector. She has worn hats in data management, volunteer management, marketing and communications, grant writing, curriculum development, program management, technical training, change management, and project management. In short, Janice has spent more than a dozen years organizing and restructuring information so that teams can work together more effectively and focus on their missions. She also enjoys editing, making playlists, and figuring out how we could do this better. You can find her on Twitter @curiositybone.





March 26, 2020


10:30am – 11:45am



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