22NTC Session: Digital Inclusion
Obtaining Buy-in & Partnering to Create a Digital Inclusion Program
Submitted by: Elizabeth Endres | Feeding Texas


Feeding Texas is the largest hunger-relief organization in Texas, and partners with 19 Community Partner food banks to provide social service assistance to Texans. COVID taught a hard lesson that our traditional in-person services needed to pivot to virtual, yet the digital divide made this a difficult task. As a result, we worked to identify resources, such as NTEN’s Digital Inclusion Fellowship, to create a digital inclusion program for our food bank partners. This is the story of how we started this project, from obtaining buy-in from food bank leadership and front-line staff to partnering with a variety of community organizations for capacity-building. Capitalizing on existing services, we implemented a three-pronged program with device distribution, digital literacy, and referrals to partner agencies.  This presentation will focus on how we built buy-in amongst stakeholders such as food bank leadership, and how we identified and developed partnerships with community partners.

Session Type

30 minute session

Learning Outcomes

  • Learn how to implement a collaborative planning process involving key decision makers across multiple levels
  • Learn how to build engagement in digital inclusion among organization leadership and staff
  • Develop insight in to how to outreach for possible partnerships

Target Audience

Program staff interested in implementing a digital inclusion program.


March 23, 2022


11:15am – 11:45am PST