baltimore Buildings
baltimore Buildings
baltimore Buildings
20NTC Session

Is Your Technology Really Working? Best Practices for Tech Audits


If only you could clone yourself.

Organizations often underestimate the potential impact technology has on efficiency and scalability. It isn’t surprising that most organizations aren’t fully optimizing what current technology makes possible.

  • Is there information that would empower your teams to be more effective if accessible anytime, anywhere?
  • Does your organization portray transparency through self-service access to information?
  • Is your team spending unnecessary time on documentation, data entry or manual reporting?
  • How do your constituents want to engage? How can you make it easy, intuitive and seamless?

Get a strategy roadmap and list of key questions to guide your organization through the process of identifying areas that can be improved and managed through automation. We’re not talking about replacing anyone’s job. We’re talking about making everyone’s time more on-mission and impactful.

Learning Outcomes

  • "No stone left unturned..." Ways to discover and pinpoint opportunities for automation
  • How to plan for and manage internal discussions to evaluate technology, AND how to make the discussions actionable
  • Ways to measure ROI of technology time/money investment

Target Audience

CRM Users, IT Decision Makers... Folks who are ready for change and unafraid to make waves and ask hard questions


AutomationChange ManagementContent StrategyEvaluation


Gena Dellett

Operations Manager


Gena is a thinker at heart and technologist by training. She loves people and asking questions and combines these loves in her work as a technology consultant, rolling out enterprise-level CRM systems for nonprofits and membership associations of all shapes and sizes. She’s been involved at every level, from sitemap development, information architecture, content and copywriting, wireframing, and data cleaning and migration. After a decade of living in the details, she now focuses on the big picture, making sure her clients’ needs are heard and being proactively met.

Katie Strand

Chief Operating Officer

National Association of Addiction Treatment Providers (NAATP)

Katie Strand is the Chief Operating Officer for the National Association of Addiction Treatment Providers (NAATP). She has a Master’s Degree in Organizational Leadership and has over a decade of experience as a nonprofit operations executive, education provider, office manager, and relationship builder. Katie comes to NAATP from the National Institute for Trial Advocacy (NITA) after years of overseeing the programs department and restructuring multiple divisions. She is also a Certified Meeting Planner (CMP) and brings extensive program planning experience.





March 25, 2020


10:30am – 11:45am



Collaborative Notes

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Session Evaluation

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