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20NTC Session

Integrating IT: From Silo to Synergy


Traditionally, Information Technology (IT) operates as a silo. There is growing recognition in our field that IT is not just about computers and networking. For a non-profit organization to be able to quickly and nimbly respond to changing conditions in the industry, IT must evolve from a standalone “cost center” to an integrated part of an organization’s operational and programmatic departments. Join this session for candid conversations with speakers from two organizations who are transforming IT from a silo to an integrated business function. Hear about the IT transformation journey: what has worked, what hasn’t, and what is still in progress. Leave this session with ideas for building IT capacity and increasing organizational effectiveness, regardless of resources or circumstances.

Learning Outcomes

  • Learn about different structures for technology staffing
  • Learn how to connect IT with your other departments
  • Learn how to find, support, and develop non-traditional or “accidental” IT folks

Target Audience

Leaders who are or will be building out their IT function




Lauren Feldman Hay

Director of Informatics

Public Health Solutions

Lauren (she/her/hers) currently leads the development of strategy and best practices for the management of operational and strategic data for Public Health Solutions, the largest public health nonprofit serving New York City. She manages a team of seven people who carry out application development & integration; business requirements elicitation; data analysis; and management of client- and encounter-level data that feed an internally-developed health & human services calculation engine.

Lauren’s interests lie in public sector performance improvement through the effective use of technology, whether applications are home-grown or purchased from a vendor. She has over fifteen years of experience working with large data systems and 12 years of experiencing managing analytics & technology teams. She believes that holistic data models, collaborative & visual documentation of workflows, and clear communication are critical to the success of technology projects.

Calley Heffer

Deputy Director, Information Systems

Public Health Solutions

Calley (she/her) is Deputy Director, Information Systems at Public Health Solutions, a New York City non-profit focusing on a wide range of public health issues that overwhelmingly affect the ability of underserved New Yorkers to live their healthiest life, including food and nutrition, health insurance, maternal and child health, reproductive and sexual health, tobacco control, and HIV/AIDS. She has over ten years of experience in healthcare and non-profit settings. Her primary interests are in collaborative, data-centric approaches to information systems in the public services sector; data design and governance informed by systems thinking and semantic modeling; and ethical and social implications of new technologies.



March 26, 2020


10:30am – 11:45am