baltimore Buildings
baltimore Buildings
baltimore Buildings
20NTC Session

Integrating IT: From Silo to Synergy


Traditionally, Information Technology (IT) operates as a silo. There is growing recognition in our field that IT is not just about computers and networking. For a non-profit organization to be able to quickly and nimbly respond to changing conditions in the industry, IT must evolve from a standalone “cost center” to an integrated part of an organization’s operational and programmatic departments. Join this session for candid conversations with speakers from two organizations who are transforming IT from a silo to an integrated business function. Hear about the IT transformation journey: what has worked, what hasn’t, and what is still in progress. Leave this session with ideas for building IT capacity and increasing organizational effectiveness, regardless of resources or circumstances.

Learning Outcomes

  • Learn about different structures for technology staffing
  • Learn how to connect IT with your other departments
  • Learn how to find, support, and develop non-traditional or “accidental” IT folks

Target Audience

Leaders who are or will be building out their IT function




Lauren Feldman Hay

Director of Informatics

Public Health Solutions

Lauren (she/her/hers) currently leads the Informatics team managing operational and strategic data for Public Health Solutions, the largest public health nonprofit serving New York City. She manages a team of seven people who carry out application development & integration; business requirements elicitation; data analysis; and management of client- and encounter-level data that feed an internally-developed health & human services calculation engine.

She has over fifteen years of experience working with large data systems and 12 years of experiencing managing analytics & technology teams. In addition to working in the Microsoft stack, she has managed healthcare analytics projects on Tableau Server, as well as development projects on the Salesforce platform.

Calley Heffer

Deputy Director, Information Systems

Public Health Solutions

Calley (she/her) is Deputy Director, Information Systems at Public Health Solutions, a New York City non-profit focusing on a wide range of public health issues that overwhelmingly affect the ability of underserved New Yorkers to live their healthiest life, including food and nutrition, health insurance, maternal and child health, reproductive and sexual health, tobacco control, and HIV/AIDS. She has over ten years of experience in healthcare and non-profit settings. Her primary interests are in collaborative, data-centric approaches to information systems in the public services sector; data design and governance informed by systems thinking and semantic modeling; and ethical and social implications of new technologies.

David Forrester

IT Officer

National CASA/GAL Association for Children

David leads technology and is a member of the leadership team at National CASA/GAL ( Together with its state and local member programs, National CASA supports and promotes court-appointed volunteer advocacy so that every abused or neglected child in the United States can be safe, have a permanent home, and the opportunity to thrive.

David has over 20 years of experience leading technology teams and managing projects, including strategic planning, IT Infrastructure, website and application development, and the launch of nonprofit and for-profit start-ups. He’s passionate about the potential for IT to improve the social sector.

David’s other obsessions include his family, deadball-era baseball, hiking, and historical research. Having spent his life in and around Boston before moving to the upper-left corner of the US, he is still the proud owner of a New England temperament.

Specialties: user-centered design, website and application development, content management system integration, customer relationship management system customization, project management, and strategic technology planning.





March 26, 2020


10:30am – 11:45am



Collaborative Notes

Click here

Session Evaluation

Click here