21NTC Session
Digital Inclusion

How to move beyond WCAG and towards authentic digital inclusion


Do you feel distracted by a suite of automated tools, pages of report data, and feedback on improvement that you released weeks ago? If your antidote is achieving WCAG 2.1 AA conformance, you may be leaving more people behind than you think.

Accessibility and digital inclusion can be easier.

In this presentation, the American Foundation for the Blind and Kalamuna will discuss how organizations can lead with strategic, agile approaches, and usability-centric development policies and processes to achieve digital accessibility.

Attendees will learn:

  • Why usability is the most important component in an organization’s accessibility approach
  • How to get started incorporating usability in development and design
  • What the most important workflows to focus on for usability live
  • Why policies and processes are so critical to ensuring digital inclusion
  • How to create knowledge transfer in your teams to sustain authentic digital inclusion

Plus, a demonstration of usability testing in action!

Session Type

60 minute session

Learning Outcomes

  • Understand why usability is the most important component in an organization’s accessibility approach
  • How to get started incorporating usability with a focus on inclusion in the development and design process
  • How to create knowledge transfer in your development and design teams to create and sustain authentic digital inclusion

Target Audience

Site owners who need to communicate with leadership; leadership concerned with accessibility; UX practitioners interested in a11y


AccessibilityDigital InclusionManagementProcess


Andrew Mallis



Andrew is CEO and co-founder of Kalamuna – an Oakland/Toronto-based digital agency that partners with socially impactful institutions, associations, and governments to help them solve today’s most pressing problems. Kalamuna does this by empowering them with the research, strategy, design, and technology that will transform their organizations so they can better serve the needs of their audiences and communities.

Crispin Bailey

Director of Design & UX


Crispin Bailey, RGD, is Kalamuna’s Director of Design & UX. With over two decades of experience, he’s a seasoned designer, digital strategist, and web accessibility champion with a passion for technology and user-centered design. He oversees Kalamuna’s design and strategy practice, coordinating design and technical efforts throughout the discovery and design phases on projects to build bridges between research, design, and development.

William Reuschel

Director, AFB Consulting

American Foundation for the Blind

William Reuschel is the Director of Client Services and Technical Development for the American Foundation for the Blind. He has over 10 years of experience evaluating products digital assets for usability and accessibility, and is certified as a Web Accessibility Specialist by the IAAP. In his work with AFB Consulting, he engages with companies to provide training for developers and designers on how to design for inclusion. He holds a BS in Computer Science and a BS in Chemistry from Marshall University.

Darren Burton

Accessibility Specialist

American Foundation for the Blind

Darren Burton retired in June 2018 after a 25-year career working to further the independence and capabilities of people with disabilities, a career focused mainly on improving the accessibility of modern technology. His retirement life has focused on taking care of family and mentoring young people with disabilities, and he still does consulting with the American Foundation of the Blind and with Silicon Valley tech companies on occasion.

He ended his full time career after a 4-year stint as an Accessibility Specialist at the Internet giant Yahoo, where he focused on mobile app accessibility and teaching Yahoo designers and developers about how to build products that are accessible to everyone.

In 2014, Darren Burton was the Director of AFB Tech at the American Foundation for the Blind (AFB.) Darren joined AFB in 2002, coordinating its AFB Tech product evaluation lab, where consumer electronics and medical devices are evaluated for accessibility to people who are blind or visually impaired. He also headed up AFB Consulting (formerly AFB Tech), AFB’s consulting arm that helps industry make their products and services more accessible for people with vision loss. He led AFB Tech’s efforts to design accessible apps for mobile devices and trained professionals in the use of Apple’s iOS and Android mobile devices. In addition to his technology-related work, he also advised and participated in AFB’s CareerConnect mentoring program. Burton was the first blind person to use VoiceOver, the revolutionary screen reader software for Apple’s iOS mobile platform, and advised on the development of that software.

Burton also traveled extensively to give presentations at various conferences and in educational and industrial settings. Topics range from lectures on assistive technology for disabled people to accessible Internet web page design to discussions of AFB Tech’s product evaluations.

Burton received a B.A. in Business Administration from West Virginia University in 1997.



March 25, 2021


8:30am – 9:30am