22NTC Session: Program
For the Love of Volunteers! How Do You Choose the Right Technology to Help Manage Them?
Submitted by: Karen Uffelman


What makes a good volunteer management system, and what are the needs you should consider? How do you evaluate off-the-shelf products, and what questions do you need to ask to make sure they’ll work for you? What if you have volunteers managing other volunteers? How do you know if you need a custom solution? We’ll talk about some great off-the-shelf products and in what situations they work best (because why take on technical debt if you don’t need to?), and then we’ll dive into a custom solution case study.

Custom Solution Case Study: After reviewing their options, Washington Trails Association determined their needs were too complex for an off-the-shelf system, and so they built a custom platform that integrates with both their website and their CRM. Their old volunteer platform had served them for 15 years (or one million years in technological terms) and their volunteers were accustomed to how it functioned. WTA’s big challenge was to build a new platform that their volunteers would like (and hopefully love) and that would better integrate with their other tools and provide better efficiency for a stretched staff.

This session is a great one for organizations rethinking their volunteer management platforms and will give audience members an idea of what’s possible (either off-the-shelf or custom-developed), the range of staff and financial investment required, and payoff in terms of staff efficiency, volunteer happiness, and program impact.

Session Type




Thurgood Marshall North


March 23, 2017


3:30pm – 5:00pm PST

CFRE Credits


Collaborative Notes

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