21NTC Session

Are your processes supporting or hindering your success?


In our work leading many organizations through the transformative process of becoming truly data-driven organizations, we have found that it is process, not technology, that is the critical driver of success in this transformation. Well-designed processes embed a data mindset into the daily life of an organization – and this fully embedded approach ensures that an organization’s theory of change is supported and driven by correct, timely, and actionable information. However, there are few tools available to help organizations evaluate their data processes – so we came up with one! With our client, Community Connections for Youth (CCFY), we’ll demonstrate our approach for process design. You will see how a data strategy driven by process led to increased collaboration among program and operational departments, more engaged front-line staff, and more meaningful data outputs. This is what it truly means to be data-driven; we will show you how to get there.

Session Type

60 minute session

Learning Outcomes

  • Understand the value of assessing and, periodically, re-assessing how an organization’s processes are working to support strategic goals
  • Explain the value of building a process-driven data strategy and data model
  • Understand the key steps of process analysis that they can take back to their organizations.

Target Audience

Program/delivery team members, data/IT team members




Nandini Narula


Sertus Partners, LLC

Nandini has spent 20 years serving non-profits and the public sector. She currently serves as the Director of Data, Strategy, and Analytics at a non-profit while also running Sertus Partners, a data and technology consulting practice for non-profits. She is a data strategist as well as a tactical project delivery expert with a strong track record in leading projects and teams to success. Over the past several years, Nandini’s focus has been on implementations of Salesforce and data analytics and business intelligence platforms. Prior to this, Nandini was the co-founder and CTO of GreenMango, a company based in India that provided an online platform for low-income entrepreneurs to market their businesses and sell their services locally. Nandini started her career as a business and technology consultant for Fortune 500 clients where she consistently and successfully managed large-scale international technical implementation projects with virtual teams located around the globe. Nandini has received several awards for her entrepreneurial work including the Echoing Green Fellowship; she is also a Cartier Women’s Initiative Laureate. She holds a BS in Computer Science from the University of Michigan and an MSc in Economic Development from the London School of Economics and Political Science.

Nicolle Bennett

Lead Solutions Designer

Sertus Partners

Nicolle is a technologist, policy and process analyst, and trainer with 20 years of experience helping non-profit organizations, foundations and other changemakers to amplify their missions and create maximum impact. Her experience across a variety of organizational types and sizes, from a health educator and trainer with the National Cancer Institute, a program administrator for small cultural organizations throughout New York City, to a Salesforce.com administrator, implementation consultant and process analyst for foundations, has given her a keen understanding of the unique needs of this sector, of organizations within the sector, and the ways in which technology can serve as a valuable tool for those seeking to create change. She is passionate about helping organizations to truly thrive, about accessible and innovative health care and policy, and about the powerful role of the arts in creating a healthy world. She carries a Bachelor of Science from Michigan State University and an interdisciplinary Master of Arts from New York University, specializing in social entrepreneurship, the role of technology in creating change and social policy analysis.

Rubén Austria

Executive Director

Community Connections for Youth (CCFY)

Rev. Rubén Austria is the founding Executive Director of Community Connections for Youth. As a 2007 Soros Justice Fellow with the W. Haywood Burns Institute, Rev. Austria advocated for the re-direction of funds from incarceration to community-based alternatives for youth. Seeing the need to equip more grassroots faith and community-based organizations to develop effective alternative-to-incarceration programs, he launched Community Connections for Youth in the fall of 2008. Rev. Austria is a respected advocate for juvenile justice reform and is recognized locally and nationally as an expert on community-based alternatives to incarceration. He serves on the national advisory board of the Community Justice Network for Youth, the Steering Committee of the Juvenile Justice Coalition of New York, and is a founding member of the NYC Task Force on Racial Disparity in the Juvenile Justice System. In 2004, he was selected as a Research Fellow by the Robert Bowne Foundation to conduct qualitative research on the youth development and juvenile justice and his article, “Towards a Movement: Uniting Direct Service Providers and Community Organizers for Juvenile Justice Reform”, was published in the Spring 2006 edition of the peer-reviewed journal Afterschool Matters. Rev. Austria earned both his B.S. in Psychology in 1996, and his M.A. in Southeast Asian Studies in 2002, from Cornell University. He completed the Institute for Non-Profit Management at Columbia University Business School’s Executive Education program in 1999.



March 25, 2021


8:30am – 9:30am