21NTC Session

Achieve What Matters Most: Identifying and Prioritizing Technology Needs


One of my favorite tracks of study in business school was Economics.  I really enjoyed “The Economy Today” course I took.  There are four basic economic questions that any economy should answer:  what goods to produce, how to use resources in the production process, who receives the finished goods, and when to produce these goods.  Similarly, there are important questions to answer in today’s technology economy:  what technology resources we need, how much should we invest, when should we invest, and who will benefit from the investment?   Also, an organization’s ability to manage its human resources requires them to effectively manage the amount of time their technology and non-technology staff are spending on learning and adopting technology solutions among competing programmatic and operational priorities.  This session will seek to help nonprofit IT leaders answer the above questions and discuss different ways to identify and prioritize technology needs.

Session Type

60 minute session

Learning Outcomes

  • Greater awareness of different approaches of how to identify and prioritize technology needs
  • Increase knowledge of some of the challenges and opportunities around understanding and prioritizing technology needs
  • Increased confidence in ability to identify and prioritize technology needs of their organization

Target Audience

IT decision makers, directors and managers


Change ManagementProcessStrategyTrends


Derrick G. Gilbert

Founder & Chief Business Technologist

Gil Technology Group, LLC

I am an independent business technologist, working at the intersection of business and technology, in the commercial and social enterprise arenas, acting as a IT business analyst and partner, business and solution strategist, and trusted advisor, and someone who simply wants help business and IT leaders and organizations to realize the true purpose and value of technology. I do this under the umbrella business, Gil Technology Group, LLC.

I have 26+ combined years of professional experience in information technology field. I have 7+ years of experience planning and directing IT organization’s strategic goals and objectives, working with corporate management in maintaining overall business and technology alignment, recommending and approving technology acquisitions and setting IT policy and procedures. I have 4+ years of experience leading and directing all of the IT function, ensuring the IT organization’s strategic goals and objectives are aligned with the enterprise, and working with executive management in establishing IT strategy.

Lauren Feldman Hay

Senior Director of Enterprise Systems

Public Health Solutions

At Public Health Solutions I am responsible for both health-related and business-related enterprise systems used at Public Health Solutions, from planning to support to decommission. As a senior member of the Information Technology team, I am also responsible for aligning information system processes with the IT road map, corporate budgeting, and all corporate business objectives. Working with programs across PHS, I work to improve data integrity and interoperability across systems to ensure corporate information systems meet the needs of our employees and clients.

Laura Quinn

Director of Products


Laura has been defining and designing easy-to-use and effective technologies for nonprofits for more than 20 years. She founded Idealware, the national nonprofit that provides research-based technology information to the nonprofit sector and ran the organization for ten years. With Idealware and as an independent consultant, she has led projects for the Bill & Melinda Gates Foundation, Climate Reality Project, Planned Parenthood Federation of America, and many more.

Laura and the Capellic team worked together for years before she joined Capellic officially in June 2020, where she has established Capellic’s UX practice and has taken on the role of Director of Product Development for Capellic’s gift catalog, upcoming Conversion Engine, and Capellic Jumpstart Drupal-based platforms. In her spare time, she likes to hone her old-timey skills, with practice in weaving, making clothing, cooking, and growing vegetables. She is a proud board member of the Maine Association of Nonprofits.



March 23, 2021


9:45am – 10:45am