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20NTC Session Proposal

Volunteers: The Heart of the Digital Revolution

Submitted by: Cecily Michaels | Leep NGO


Australia has 4 million people not online and many of those who are online are not functionally digitally literate.  Leep has been running digital mentoring programs for 4 years. After struggling to establish a coordinated community response to digital literacy needs, Leep changed its approach and established an outreach program, running a network of hyperlocal one-on-one digital mentoring hubs. The secret to resourcing the network with limited funding was harnessing the power of volunteer digital mentors! 

Our program spans more than 1,000 kms and covers communities in metropolitan, regional, rural and remote areas in New South Wales.

We will share our failures, successes, strategies, experiences, tips and tricks for a thriving volunteer powered digital inclusion program.

Learning Outcomes

  • Identify indicators for change and strategies for responding to it
  • Learn a variety of strategies for recruiting, managing and retaining volunteers
  • Understand community engagement strategies and the power of volunteers.

Target Audience

Program managers, coordinators, volunteers, leaders

Additional Speakers

Cecily Michaels, Himalee Raj and Hannah Pia Baral


Case StudyChange ManagementEngagementVolunteers

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