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20NTC Session Proposal

Using Online Communities to Unlock The Full Value Of Partner Networks

Submitted by: Carrie Boron | Ideal State


Partner networks are often the foundation of an organization, and constant communication and collaboration are essential to their health. Join this interactive session to learn about and discuss how online communities—designed with and for intended users—can help nonprofits overcome their most pressing challenges.

Learn how Lutheran Immigration and Refugee Service launched an online community for knowledge sharing and learning among its national refugee resettlement partners, and, in partnership with the Hilton Foundation, how Stellenbosch University is bringing together grantees in five African countries in an online community to advance their work supporting children affected with HIV and AIDS.

Learning Outcomes

  • Employ human-centered design to understand the needs and desires of end users.
  • Select and configure the best technology to support defined use cases
  • Develop an engagement plan to seed and sustain meaningful interactions and support in an online community.


Case StudyCommunity


Carrie Boron


Ideal State

Carrie is a consultant with Ideal State, a firm working with organizations engaged in social good to create digital workplaces that combine people, processes and technology to redefine how people work and learn together. Before joining Ideal State, Carrie served as director of knowledge management at Lutheran Immigration and Refugee Services (LIRS) based in Baltimore. During her time at LIRS, Carrie built a robust internal KM practice spanning content management and collaboration and also led the launch of a highly successful partner extranet. Prior to that she spent 11 years as a communications and business planning lead at Everyday Democracy. She is passionate about social causes and brings a depth of KM expertise along with strong project management skills to every project.

Kay Bellor

Vice President for Programs

Lutheran Immigration and Refugee Service

Vice President for Programs for Lutheran Immigration and Refugee Service, has dedicated nearly her entire career to advocating on behalf of immigrants and refugees. Kay previously served as Vice President for U.S. Programs at the International Rescue Committee (IRC) headquarters in New York City. From 2005 to 2008 she was Director of the IRC Overseas Processing Entity (OPE) in Bangkok, Thailand. From 1995 to 2005, Kay was the Senior Director for Resettlement at the IRC. Prior to joining IRC, Kay was employed by Church World Service (CWS) from 1984 to 1995. While at CWS, Kay served as the Associate Director, and as the Deputy Joint Voluntary Agency Representative in Kuala Lumpur, Malaysia.

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March 13, 2019


1:30pm – 2:45pm



CFRE Credits

NFR - 1.25

Collaborative Notes

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Session Evaluation

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