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20NTC Session Proposal

Strategic Knowledge Management: Don’t Stop at Halfway

Submitted by: Dar Veverka NTEN Member badge | Urban Teachers


Mention “Knowledge Management” and you’ll usually hear something like, “Oh yeah, we moved stuff to Sharepoint last year.” But document management is only one piece. Knowledge Management is an organization-wide endeavor that encompasses business process and workflows, taxonomies and frameworks, getting buy-in, and managing stakeholders. For your organization to make the most of its knowledge, you’ll need to go beyond document management and beyond the mindset of a one-time implementation. To be effective, you can’t set it and forget it — learn how to approach Knowledge Management strategically as part of your operations.

Learning Outcomes

  • Understand the different components that comprise Knowledge Management
  • Choose Knowledge Management tools and strategies that fit your organization or program
  • Start incorporating Knowledge Management tools in your work & build the foundations of a learning organization


Dar Veverka

Director of Information Technology

Urban Teachers

Dar Veverka has worked in Information Technology for over 20 years. She started out in IT working in non-profits on small networks, moved on to teaching technology courses, and then moved into the corporate world working in IT infrastructure and management. In the past few years, Dar has coming full circle back to the non-profit world that she missed. When not doing things in IT, she can be found out hiking or playing in the mud with the residents at the nearest animal sanctuary. And drinking coffee. Lots of coffee.

Janice Chan


Shift and Scaffold

Janice Chan never was able to pick one thing to be when she grew up. While grown up status could be debated, what she currently does is consult (, teach data management in NTEN’s Nonprofit Technology Professional Certificate Program, and co-organize NTEN’s Nonprofits and Data online community group. She is also is working towards a Master of Information Management at the University of Maryland.

Originally from New York, Janice arrived south of the Mason-Dixon Line via St. Mary’s College of Maryland. Post-graduation, Janice served as an AmeriCorps*VISTA before officially joining the nonprofit sector. She has worn hats in data management, volunteer management, marketing and communications, grant writing, curriculum development, program management, technical training, change management, and project management.

In short, Janice has spent 11+ years and counting leading the messy work of organizing and restructuring information so that teams can work together more effectively and focus on their missions. She also enjoys writing, traveling, making playlists, and figuring out how we could do this better. You can find her on Twitter @curiositybone.

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March 13, 2019


10:30am – 11:45am



CFRE Credits

NFR - 1.25

Collaborative Notes

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Session Evaluation

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