Starting in the Middle: Knowledge Management For Change
Often when we are planning a change management effort, not only are we introducing a change in a system or a process or a workflow–we are also introducing a change to someone’s body of knowledge about how we do this work and how we work together here. Even if the change being implemented has never been done before at the organization or in the community, we are always starting from somebody’s middle. If you don’t already have practices for knowledge management and internal communications in place, a change can be a good impetus to start. Keep them going and future changes will be easier.
- Understand the difference between change management, knowledge management, internal communications, and when to use them
- Learn about managing internal communications before, during, and after a change
- Gain practical tips for implementing change using knowledge management