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20NTC Session Proposal

Make a Robot for Good, Not Evil: Building a Chatbot on Facebook


“Consumers are downloading fewer apps than ever… The smartest brands think about how they can reach their customer where they already are, and that answer is messaging apps.” (Adweek)

Did you know that each month, there’s an average of 1.3 billion (billion!) active users on Facebook Messenger? That’s why Climate Reality and Sierra Club built robots—er, launched campaigns there. But are chatbots really worth the time? And can you really make one work for your organization?

In this session, we’ll take a look at how chatbots are being used by Climate Reality and Sierra Club on small and large scales — to engage a few thousand to hundreds of thousands of users. We’ll also look at what the research says about bot best practices, what tools are available to build a bot and show some of the results each organization has seen.

Learning Outcomes

  • Discover how organizations are leveraging chatbots to engage audiences
  • Understand chatbot best practices
  • See the results of chatbots already in action — on both large and small scales

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April 11, 2018


1:30pm – 3:00pm



CFRE Credits

NFR - 1.5

Collaborative Notes

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Session Evaluation

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