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20NTC Session Proposal

The Keys to Successful Internal IT Training


How do you excite people about learning how to input data? Keep them enthused when you need to chat about data accuracy? Document the process in a way that can stay fluid but accurate? And do all of this when working the jobs of three people? Sound familiar? Here are some tips and tricks about getting colleagues on board with learning about technology, keeping them engaged, and creating SOPs to ensure ease during transitions.

Learning Outcomes

  • How to create manageable training schedules
  • Creating documentation for future SOPs
  • How to bribe people and influence staff


Molly Swonger

Advancement Systems Manager

Dogwood Alliance

Self-described data nerd, small shop enthusiast, creator of solutions, puzzle solver, and above all else person who wants to make the world a better place.

Matt Howell

Director of Information Systems & Technical Training


Everywhere Matt went in his career, he ended up being the designated trainer. In a career that spans radio, newspapers, higher education, and non-profits, Matt has always been motivated to find ways to help others succeed in their jobs through professional development.

Matt has earned the CPLP (Certified Professional in Learning & Performance) credential given by the Association of Talent Development, the world’s largest organization focused on employee learning and development. He earned a degree in Broadcast Management from the University of Akron and a Master’s Degree in Non-Profit Management from Carnegie Mellon University.

In his free time, his nerdy obsessions include the Civil War and anything relating to weather. His wife thinks he is a swell guy. His two adult children are still unsure.

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D137 - D138


March 14, 2019


10:30am – 11:45am

CFRE Credits

NFR - 1.25

Collaborative Notes

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Session Evaluation

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