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baltimore Buildings
20NTC Session Proposal

Improving Service Delivery by Improving Design


IT is often seen as a means to an end for helping non-profits do their work.  What if instead, we viewed IT, program management, users/clients — and even lawyers — as part of a broader team that could help design solutions and systems that deliver services better.  This session will highlight some examples of applying human-centered design with program managers and technologists to improve systems.  

Target Audience

Program and executive managers, IT professionals, Lawyers